Best Deal Movers, LLC

"We're ecstatic to hear about your positive experience with our team! Thank you for sharing your feedback. We're glad our movers demonstrated professionalism and maintained positive attitudes throughout the day, even when faced with challenges like stairs and rain. It's wonderful to know that their hard work and hustle left such a great impression on you. We appreciate your kind words and are thrilled that you would consider hiring us again for future moves."

"Moving is a stressful experience, and we sincerely apologize for any frustration you experienced with your move. However, we would like to clarify a few points regarding the timing and the claims process. Your original move was scheduled for between 8:30 AM and noon. On the day of the move, due to unforeseen circumstances, we had to reschedule the arrival to the afternoon. Our team arrived at 3:24 PM, which was in line with the updated time frame. We understand that delays can be disruptive, and we appreciated your patience. Regarding the damage, we are actively addressing your claim in accordance with the Bill of Lading Contract that you signed. Our CAF Claims Management Solution team has been working diligently to resolve the matter, and proper adjustments have been made to the payment received. The deposit was indeed applied to your job. We believe there was a simple misunderstanding when you asked if the amount due included the deposit. We interpreted your question as asking whether the deposit was being charged again, which is why we clarified that it was a separate payment that had already been processed. Best Deal Movers is a fully licensed, insured moving company and operates as such. Best Deal Movers completed the move in good faith, abiding by the terms of the contract, and we wish you well in your new home"

"Moving is a stressful experience, and we sincerely apologize for any frustration you experienced with your move. However, we would like to clarify a few points regarding the timing and the claims process. Your original move was scheduled for between 8:30 AM and noon. On the day of the move, due to unforeseen circumstances, we had to reschedule the arrival to the afternoon. Our team arrived at 3:24 PM, which was in line with the updated time frame. We understand that delays can be disruptive, and we appreciated your patience. Regarding the damage, we are actively addressing your claim in accordance with the Bill of Lading Contract that you signed. Our CAF Claims Management Solution team has been working diligently to resolve the matter, and proper adjustments have been made to the payment received. The deposit was indeed applied to your job. We believe there was a simple misunderstanding when you asked if the amount due included the deposit. We interpreted your question as asking whether the deposit was being charged again, which is why we clarified that it was a separate payment that had already been processed. Best Deal Movers is a fully licensed, insured moving company and operates as such. Best Deal Movers completed the move in good faith, abiding by the terms of the contract, and we wish you well in your new home"

"Thank you, James! We are so happy you have relied on Best Deal Movers for all your moving needs!"

"Thank you for sharing your feedback with us. We truly appreciate the opportunity to address your concerns and clarify the circumstances surrounding your recent move. Firstly, we want to express our gratitude for choosing our services for your relocation needs. We understand that moving can be a stressful experience, and we strive to make it as smooth and efficient as possible for all our customers. Regarding the discrepancy between the estimated and actual time of your move, we apologize for any inconvenience this may have caused. As you mentioned, the additional inventory beyond what was initially estimated naturally extended the duration of the job. Our team made every effort to accommodate these changes and ensure the safety and security of your belongings leading to no damage. Regarding your comment about our crew, please rest assured that all our team members are experienced professionals dedicated to providing top-notch service. While it's true that the job may have taken longer than anticipated, it was not due to any lack of skill or diligence on their part. Our movers are trained to adapt to various circumstances, including unexpected increases in inventory, and they worked diligently to complete the job efficiently and effectively. We also want to emphasize that open communication is a cornerstone of our service philosophy. From the outset, we strive to provide clear and transparent estimates, as well as updates throughout the moving process to keep our customers informed every step of the way. We sincerely apologize if there was any misunderstanding regarding the duration or cost of your move. While we regret that your experience did not meet your expectations entirely, Customer satisfaction is our top priority and we are sorry you feel unsatisfied with your experience."

"William, Thank you for your specific positive feedback! Others do not necessarily understand as you did that, we offer "estimates" and inform everyone that additional time is billed in 15-minute increments. We appreciate your understanding and this review!"

"I understand your frustration, and I appreciate you reaching out to us, even after two years have passed since your move. It's deeply concerning that your TV and mirror were left behind during the move, causing you inconvenience. While it's regrettable that you declined our offer for the crew to go back to retrieve the items when you contacted us on your move day, we acknowledge our responsibility for the oversight. Your feedback, although delayed, is still crucial to us. We will thoroughly review our processes to prevent similar incidents in the future. If there are any outstanding issues or concerns you would like to address, please let us know. We are committed to resolving this matter to the best of our ability and regaining your trust as a valued customer. Thank you for bringing this to our attention."

"We appreciate your feedback regarding your recent moving experience, but we must address several points raised in your review. Firstly, it's disheartening to hear that despite your apparent satisfaction as indicated by the positive comments on our company comment card, you've chosen to publicly disparage our services. We take pride in delivering exceptional service, and your failure to communicate these concerns directly with us before resorting to public criticism is disappointing. Secondly, regarding the missing and damaged items, we take these allegations seriously. However, we must stress that our claims department cannot address issues that haven't been formally reported. We have not yet received the claims form back from you, filled out with the items that you are claiming. In conclusion, while we regret any issues you've encountered, it's essential to engage with us directly and provide the necessary information for resolution. We remain committed to addressing your concerns, but cooperation from your end is imperative. Should you decide to pursue resolution, we urge you to complete the claims form and provide any additional documentation promptly. We value your business; we're prepared to resolve these matters to the best of our ability. Thank you for your attention to this matter."

"Thank you so much Kathryn! We are very grateful for your business and look forward to helping you with any moving needs in the future! - Madison Morrison"

"Thanks for your kind review, Lynn! We are so glad everything went smoothly on your move, and we look forward to heling you with any more moving needs in the future. - Madison Morrison"

"Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We are so glad that you chose and enjoyed our services! - Thomas Becker"

"Thank you so much for the review Mr.Irwin! We look forward to working with you in the future."

"Thank you so much for your review!"