Benchmark Soundworks
About us
Retail Specialist in Home, Auto, Marine, Motorcycle and Commercial Audio/Video. Competitively priced with exceptional customer service. 37+ Years of experience in the industry.
Business highlights
Services we offer
Auto, Auto Security and Remote Start, Home, Home Audio/Video, Home Automation, Home Theater, Leather Seats, Lighting Control. Installation services for everything we sell., Marine and Commercial Window Tinting, Mobile and Marine Audio/Video, Motorcycle and Power Sports Audio, Powered Window Shades, Radar Detection and Laser Jamming, Seat Heaters, iPod and iPad integration
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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The add-on in question, an iSimple Connect (ISTY651), works with every phone except my daughter's HTC One. The phone works fine with two other car bluetooth systems but those are factory installed.
The CD player in her car also "just happened" to break when they worked on it and of course they said it's an unfortunate coincidence. Yeah, we're not done yet.
In addition to those we just noticed that there's a chrome bit missing off the shift knob so there's a half inch of lovely white plastic there that didn't use to be visible.
I'm definitely not at all pleased. The connection issues might be the phone but the phone works with two other systems so... indeterminate. The broken CD player and missing chrome are their issue as far as I'm concerned. I'm going to talk to the dealer about the CD player before going back to them but I'm not buying the coincidence.
They have been friendly and courteous but overall I can't say I'm at all pleased with this experience.
Update, April 2015:
tl;dr: We had some initial difficulty but they followed up and have been very eager to make things right. I wish it it had worked from the beginning but anyone can have an off day and I'm impressed with their efforts to make me happy. Interacting with mega-corps can make you jaded about the customer service you're going to get but some small businesses out there are still providing premium experiences.
Apr 2015: After a long lull (I don't drive the car and my daughter wasn't nagging me) I got a follow-up call from Benchmark. Just the week before my daughter had gotten a new phone which also had issues with the iSimple bluetooth add-on that had been installed. After a brief chat, they?ve been very friendly throughout, they offered to swap the iSimple out for a different system. I was able to take the car in this week and the new one, from USA Spec, is working fine so far. They were also able to get the stuck CDs out though the system still claims there are CDs inside so it's non-functional. The plastic piece on the gear shift isn't quite right but they got it to the point where it's not really noticeable. They've also offered to swap the CD player for a single-disk unit that would include the bluetooth as well as adding an aux jack. It's slightly more expensive but they'd credit the full cost of the current unit.
Overall, I'm very happy with the way they've handled this and I'll call them the next time I have car audio needs.
Licensing
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