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Atlas Piers of Atlanta
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install, Concrete Foundation Installation,
About us
**FREE INSPECTIONS**We are a foundation repair and shoring company located in Atlanta, GA. For over 25 years, Atlas Piers of Atlanta has provided engineered solutions for any size foundation repair project; from small residential jobs to complex commercial projects. We provide underpinning, shoring, tiebacks, carbon fiber repair as well as new construction. We install both helical piers and resistance piers. Atlas Piers consistently provides top-of-the-line service, engineered products and installation designed to provide you with the greatest asset of all — peace of mind. Our mission is simple and specific: We install the most reliable engineered products that provide the strongest support for your foundation needs — period. Our piers are three to six times stronger than most competitor systems. With pier and piles capacities that range from 60,000 — 200,000 pounds, we can lift structures our competitors can only hope to stabilize. Atlas Piers is commonly ranked #1 among more than 111+ Atlas contractors throughout the nation. In more than 20 years of operating, 99.9% of our work is error free, without callbacks. Our prices match and often beat our competition's inferior solutions. We are foundation experts, unlike many of our competitors who specialize in water issues and conduct foundation business on the side, steel foundation support products. All of our field personnel are full time certified professionals.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Basement Wall Repair, Chimney Repair, Foundation Repair, Front Porch, Helical Piers, Resistance Piers, retaining walls, stoops, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.833 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 9% | ||
| 0% | ||
| 3% | ||
| 0% |
Showing 1-25 of 33 reviews
Dale V.
Nov 2018
Extremely professional company to deal with. Good communication throughout the process. Clean, quick work.
Sheila S.
Jun 2017
Very efficient, finished in one day. Both original sales rep and onsite foreman were thoughtful about options, explained the project and technology in detail. Sales rep spent over an hour inspecting house, including crawling under the porch, and discussing. Not the least expensive bid, but extremely thorough.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business and thank you so much for taking the time to leave such a kind review. It is our top goal to provide excellent customer service; so, we are happy to know that you are pleased with your entire service experience with Atlas Piers. Please keep us in mind for any foundation repair needs that you may have in the future!"
James C.
Jun 2017
Went just like they had explained during the free quote visit.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business and thank you for taking the time to leave a review! It is our top goal to provide excellent customer service; so, we are happy to know that you are satisfied with our repair job on your garage column. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Elaine B.
May 2017
Well. Completed in a timely manner.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your front porch service with Atlas Piers. Please keep us in mind for any foundation repair needs that you may have in the future!"
SUSAN B.
May 2017
Great! Highly recommend.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business, and thank you for taking the time to leave a review!"
Carson R.
Feb 2017
The house I bought had a foundation problem where the cinder block wall was getting pushed in. They did a great job. Wayne was honest and nice. About a year and half rolled around and I just inquired about getting support beams to remove load baring walls. Susan was so nice on the phone that I immediately wanted to leave a review. She referred me to a specialist for what I was looking for. Thanks.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for contacting Atlas Piers and thank you for taking the time to share your positive experiences! We hope that everything goes well with your support beam installation. If, for any reason, you encounter a foundation issue in the future, please don't hesitate to contact us again!"
Peggy B.
Feb 2017
Workers showed up on time, were very diligent in correcting the problem. Different type of piers had to be used, it turned out, and they made sure the job was done correctly and in the way that was best for my particular foundation and soil.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your service experience with Atlas Piers. Please keep Atlas in mind for any foundation repair needs that you, or your family and friends, may have in the future!"
R P.
Oct 2016
They were very good. I needed the foundation lifted and they came and put in the piers and it was solved.
Response from Atlas Piers of Atlanta
"Hello There, Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that you had a great Atlas experience and provided A+ service. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Jacqueline N.
Feb 2016
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Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that we provided you with A+ service. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Karen C.
Feb 2016
It was a very difficult job and they were so great to deal with. They kept me educated with the process the entire time. I would highly recommend them.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your service experience with Atlas Piers. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Beth R.
Nov 2015
Atlas Piers did an excellent job on putting in piers for a large front step. They were punctual, highly professional and completed the work without any problems. I highly recommend them for any job. They are extremely honest and only offer the services that they are capable of completing successfully.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], The Atlas Piers team enjoyed reading your review! Thank you for your business. We were glad to assist with getting your front step back on track. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Jacqueline N.
Sep 2015
unknown
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for giving Atlas Piers the opportunity to service your foundation repair needs! It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your service experience with Atlas Piers. Please keep us in mind for any of your future foundation repair needs."
Gloria R.
Aug 2015
The men arrived on time and worked very hard for two days. They took 30 minutes for lunch.
These men are professionals and worked as a team.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! We were glad to assist with getting your chimney back on track and restabilizing your foundation. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Robert P.
Jul 2015
unknown
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for contacting Atlas Piers and for giving us the opportunity to provide a consultation. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
JERALD M.
Apr 2015
unknown
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business, and thank you for taking the time to provide feedback on our service. It is our top goal to provide high quality work and to do it right the first time on budget. Therefore, the pricing issue that you experienced is not common practice for us. While we are sorry to hear that you did not have an all-around A+ experience, we are glad that you were satisfied with our quality of work, responsiveness, punctuality and professionalism. We hope that you will keep Atlas Piers in mind for any of your future foundation repair needs!"
Donna W.
Feb 2015
It was really good. They did a great job. They actually went over the top and did more things for me. They cleaned up really good.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your chimney service with Atlas Piers. Please keep us in mind for any foundation repair needs that you may have in the future!"
Pat F.
Dec 2014
We called Atlas Piers to come to our home to give us an estimate for piers needed to shore up our foundation, which had cracked and become unlevel at one corner of our home. They responded the same day and set up an appt for a few days later. Chad Costello arrived early and looked under the house and told us it wasn't that bad - big relief! Chad said we only needed three piers installed, and gave us a verbal estimate, which was promptly sent in writing via email the following day. He explained how the job would be done, how long it would take, and answered all our questions.
Due to me going out of town for Thanksgiving week, I didn't get back to them with the signed accepted proposal until around 12/5.
They called the following Wednesday and said they had an opening the next day, and I said that would be good. At 8:00 am on the button, their work crew arrived and got right to work. They were done by early afternoon, and did a very good job of not messing up shrubbery around the work area.
These people know what they are doing, and they do it very efficiently, well and for a reasonable price. I would definitely use them again for any future foundation problems, and recommend them highly.
Due to me going out of town for Thanksgiving week, I didn't get back to them with the signed accepted proposal until around 12/5.
They called the following Wednesday and said they had an opening the next day, and I said that would be good. At 8:00 am on the button, their work crew arrived and got right to work. They were done by early afternoon, and did a very good job of not messing up shrubbery around the work area.
These people know what they are doing, and they do it very efficiently, well and for a reasonable price. I would definitely use them again for any future foundation problems, and recommend them highly.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your service experience with Atlas Piers. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Jason W.
Nov 2014
Wayne Farris, CEO of Atlas Piers came to my property and provided me with an estimate. It was immediately apparent that he has been in this business for a long time, and knows what he's talking about. He discussed the best case scenario for the project, as well as possible complications that would create additional costs. I felt very comfortable selecting Atlas to do the work.
Three weeks later the crew of three showed up promptly to do the work. The foreman was extremely professional, and took time to answer my many questions. The other two crew members were also very polite. I believe one of them had been with Atlas for over fifteen years. Like Wayne, they appeared very competent in what they were doing.
Two issues occurred that required minimal additional costs over the estimate. Apparently the previous owner of the home had attempted a fix to this problem by adding additional concrete to the outside of the original foundation wall. The crew had to use jack hammers to remove this concrete in the areas where the three piers were installed. Secondly, two cracks were found in the foundation wall that required the installation of metal plates prior to the lifting process. These two issues added $545.00 to the bill.
Once the work was completed, the crew did an excellent job of cleaning up the worksite.
All my contacts with the Atlas Piers office staff were pleasant and professional.
I interviewed three contractors for this job, and am very pleased that I selected Atlas!
Three weeks later the crew of three showed up promptly to do the work. The foreman was extremely professional, and took time to answer my many questions. The other two crew members were also very polite. I believe one of them had been with Atlas for over fifteen years. Like Wayne, they appeared very competent in what they were doing.
Two issues occurred that required minimal additional costs over the estimate. Apparently the previous owner of the home had attempted a fix to this problem by adding additional concrete to the outside of the original foundation wall. The crew had to use jack hammers to remove this concrete in the areas where the three piers were installed. Secondly, two cracks were found in the foundation wall that required the installation of metal plates prior to the lifting process. These two issues added $545.00 to the bill.
Once the work was completed, the crew did an excellent job of cleaning up the worksite.
All my contacts with the Atlas Piers office staff were pleasant and professional.
I interviewed three contractors for this job, and am very pleased that I selected Atlas!
Response from Atlas Piers of Atlanta
"Hi [member names removed], Thank you for choosing Atlas Piers to assist with lifting your slab and restabilizing your foundation! The Atlas team really enjoyed reading your review. It is our top goal to provide excellent customer service; so, we are happy to see that you enjoyed your service experience with Atlas Piers. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Lawrence A.
Nov 2014
They did a really nice job. We would use them again if needed.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! Please keep Atlas in mind for any foundation repair needs that you may have in the future."
SUSAN B.
Nov 2014
Perfect. We were days away from closing on the sale of our house when we found out we had some foundation issues. Atlas was so accommodating of our urgent situation. They did the work in one day - having to move shrubbery and dig down 20 ft for the piers - and you couldn't tell they had done any digging when they were finished. Shrubs were replanted and it looked as good as new. The work was perfect and allowed us to close on our house as scheduled.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is always our goal to provide top notch customer service, even with the tightest timelines. So, we are happy that we were able to assist with the repair of your foundation and meet your urgent timeline. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Yvonne M.
Nov 2014
It was fine. They were very thorough. Two people came out and they cleaned up when they were finished. We have had no problem since.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! It is our top goal to provide excellent customer service. Please keep Atlas in mind for any foundation repair needs that you may have in the future!"
Neil K.
Oct 2014
This particular corner was sinking due to the close proximity to the creek bank. Everything seemed to go off without a hitch.
Response from Atlas Piers of Atlanta
"Thank you for business and thank you for sharing your feedback! Please keep Atlas Piers in mind for any foundation repair needs that you may have in the future."
Mary O.
Jul 2014
Two problems - a garage floor that was cracking and a front porch that was pulling away from the entry door - prompted us to contact Atlas Piers. Wayne Farris came to the house and spent quite some time looking at the situation and explaining to us any options to correct the situation. Based on the excellent reputation of the company and Mr. Farris's obvious knowledge, we contracted with Atlas Piers to perform the needed work.
The two crews that were sent to the house were prompt and courteous. Unfortunately, the crew repairing the front porch or stoop encountered an unforeseen problem that resulted in there being two concrete and metal structures left protruding six to eight inches above the ground on either side of our stairs at the entrance to our home. There had been no mention that this was a possible result. What had been intended as work "to help the overall look of the stoop" has actually created a glaring eyesore that detracts considerably from the appearance.
We have sent Mr Farris pictures and explained that we are unable to leave the front of our house in this condition. In reply, the Operations Manager, Mr. Rambo, called to say that there are two other ways to correct the problem and quoted us a price for the work. This would basically mean that we would be expected to pay twice to achieve the results for which we originally contracted.
We appreciate the time Atlas Piers has taken with us but are disappointed that they would be willing to leave us in such an untenable situation. It is an embarrassment to us and reflects very poorly on their company.
I would like to send a copy of the pictures to supplement this information and illustrate the severity of the problem. Thank you for any suggestions or help you can give us in attempting to resolve this situation.
Mary O'Connor
Response from Atlas Piers of Atlanta
"Atlas was contracted to retrofit steel engineered foundation support products to a font stoop foundation, originally constructed when the home was first built, and to stabilize the two car garage slab with soil permeation grouting. The permeation grouting was successful and corrected where a previous company had failed to fix the problem, which had resulted in continuing settling. The front stoop was also successfully repaired and lifted by our certified installers. Unfortunately, the foundation beneath the stoop was constructed a bit shallow and exposed the top of the bracket above grade. When we were contacted by [member name removed] of the problem, we quickly provided him with 3 solutions. 1. A supplemental footing could be poured beneath the existing foundation and the piers could then be lowered below grade to hide the brackets. 2. Steel bearing plates and structural grout could be added above the brackets as a less expensive alternative to the first option and 3. Landscape timbers could be added with mulch to hide the brackets. [member name removed] informed us that he appreciated the recommendations, would talk to his wife, and let us know what he wanted to do. We never heard back from [member name removed] and did not receive a reply until we noticed his wife’s response on Angie’s List. Afterwards, we tried to offer to resolve the situation through [member name removed], but she refused all of our attempts to resolve this issue, insisting that her shallow foundation was somehow our fault and that we needed to cover 100% of the cost. We explain to our customers: steel engineered products, also known as piers, are retrofitted to the existing foundation. Rarely do piers extend above grade, as with this project, but they potentially can if it is constructed on a shallow foundation."
Pat J.
Mar 2014
Overall it went very well. They started on time and took great care not to damage the siding which wasn't easy. Their equipment, labor and materials are excellent. The people in the office are very friendly and helpful. The final price I paid was exactly as quoted. I got another bid for this same exact job at $750 less, but chose Atlas because of their responsiveness and punctuality before the decision to hire them. I got 3 bids. Two of them, including Atlas, said we needed 2 piers, and the third one prescribed 3 piers at a much heftier price.
There were some things they could improve upon and this is the reason I gave a "B" instead of an "A" on professionalism.
1) Follow the specifications on the Quick-Crete. It says do not use below 40 degrees. It was 38 degrees when they mixed it.
2) When you are going to remove a small shrub and replant it afterwards, discuss with the homeowner who is just a knock on the door away. I would have preferred to dig it up properly and replant it myself. They didn't dig up a large enough root ball so it will probably die when it might have been saved.
3) When you dump out the remains of a wheelbarrow with concrete mix residue, ask the homeowner where to dump it. In this case they chose to dump it in a front yard bed, whereas, had I been asked, I would have chosen the inconspicuous pinestraw area on the side of the house.
4) Be sure the contract is signed by Atlas and sent back to the customer before the schedule job date.
5) Submit an accurate final bill the first time. That was promptly corrected.
Response from Atlas Piers of Atlanta
"Dear [members name], Thank you for your response. I texted the foreman for your job (Brad) and this was his response: "I moved a tiny little plant out of the way so that I didn't run over it with our equipment. She was very appreciative that I did that and said "that's what gives you an "A" instead of a "B". She was very happy when I was there. " [Members name], we try very hard to make all of our customers happy and most do reward us with an A rating. I'm not sure why yours and Brads recollection of the days events differ. Question: Why such a low rating of "D" on price? I understood that we were able to save you money over the company wanting to install 3 piers, one more than was needed. And as far as the other bid goes, what most consumers don't realize is that we compete with local companies in Atlanta that have their products welded at local steel fabrication shops that do not provide any type of product warranty what-so-ever for those products. Our products however are back with a 25 year manufactures warranty as well as our 50 year installation warranty. In your case you were provided with one of the nations top engineered foundation support products by a manufacturer with more than 250 installing contractors throughout the U.S. (i.e., you received the Rolls Royce at a competitive price). Yes there are cheaper products our there, as I have mentioned, but there's usually a reason that they are priced so low. Most of our competitors do not even galvanize their products to protect from rust, some are reclaimed/used drill pipe from the oil industry and most of these products are not backed by anyone. I assure you that you received one of the highest rated products in the industry at a competitive price. Also, I do not recall the temperatures on the day that your work was performed, but 2 degrees would not make any difference because the concrete was poured on the ground which normally maintains a temperature of 55 degrees (i.e. Serves as a blanket). Usually, such warnings on the bags are for elevated slabs, like metal decks and concrete poured walls that are susceptible to freezing as there is freezing temperatures on every side. Your two 3' x 2' Sawcut areas were never in danger of freezing or we would have made a return trip when conditions were more favorable. Again thank you for the response and if you have any further concerns feel free to contact me at 770.740.0400 Kindest Regards, Wayne Farris"
Sharon F.
Jan 2014
Great job. Did all they said they would and more.
Response from Atlas Piers of Atlanta
"Hi [Member Name Removed], Thank you for your business! Please keep Atlas in mind for any of your future foundation repair needs."
Licensing
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FAQ
Atlas Piers of Atlanta is currently rated 4.8 overall out of 5.
Atlas Piers of Atlanta accepts the following forms of payment: CreditCard
Yes, Atlas Piers of Atlanta offers free project estimates.
No, Atlas Piers of Atlanta does not offer eco-friendly accreditations.
No, Atlas Piers of Atlanta does not offer a senior discount.
Yes, Atlas Piers of Atlanta offers emergency services.
No, Atlas Piers of Atlanta does not offer warranties.