AQUATRON IRRIGATION INC

"In response to Member’s comments: Aquatron’s business relationship with Member began September 13, 2011, when he called in to have an estimate for his irrigation system. He stated he needed an estimate to get his system up and running because the system is very old. We scheduled the estimate and met with his wife on September 20, 2011, and emailed the estimate to him the following day. The estimate was in the amount of $800.00-900.00, and Member approved the work. The work was scheduled on September 29, 2011, per Mrs. Isaac’s request. The system was operational and completed. The invoice was billed and we received a check on 10/14/2011. There was never any mention that the system did not work or had any problems. Almost six months later, Member called for service on March 23, 2012. He stated the system would not come on and controller kept going thru zones but no water coming out. Also, he said he had some construction work done and they may have hit the irrigation. Per his request we scheduled the service call on April, 11, 2012. Jim, who is over service and not the owner, arrived at call and discovered the common wires to system were cut somewhere causing the system not to operate properly. While attempting to locate the cut common wires the batteries on his wire tracer went dead and he was unable to finish. We rescheduled the call on April 14, 2012 technician Gerardo located the cut wires, checked the system and replaced three rotor heads in front yard that were broken from being ran over or not turning. Member knew about and showed Gerardo the broken heads. Gerardo checked the system and all zones were activating. Member saw all zones working as he was there watching from the window. On April 16th, Member called back stating the zones in the far back were not working. On April 26th our technicians returned and added a valve to replace one that had failed, that they were unable to locate. The system was operational when our technicians left and as far as we are aware it is still operating. All the work performed by Aquatron 6 months after the original repair was to repair construction damage or repair/replace other old irrigation that had failed since the original repair. No return trips to Member home were to repair any of our previous work. It is not uncommon for older systems that have not ran in a long time after being repaired to have one or more problems occur. Additional problems did arise with the irrigation system from equipment that had not been replaced from our original visit. The original estimate from September 20, 2011, does not cover future work that was needed caused by construction damage or additional equipment malfunction. We apologized to Member that he has experienced problems with his older system. Unfortunately with older systems this can happen. When he called in about his invoices, we listened to what he had to say and felt it was only fair to issue credit for the visit on 4/11, $170.00, since the wire tracer had problems. The check was issued on the same day the credit was issued on May 22, 2012. The check was mailed certified mail and accepted by Member. Respectfully Submitted, Craig N. Crouch Owner and President"

"IN RESPONSE TO THE MEMBERS COMMENTS. SHE HAD CALLED US MAY 4, 2007, BECAUSE HER WIRELESS RAIN SENSOR WAS NOT WORKING WE TOLD HER WE USE WIRED RAINBIRD RAIN SENSORS, SHE WAS OKAY WITH THAT. WE WENT TO HER HOUSE MAY 15TH AND REPLACED THE FAULTY RAIN SENSOR WITH A NEW WIRED RAIN SENSOR. THEN ON MAY 21ST, MEMBER CALLED STATING THE RAIN SENSOR WAS COMING ON IN THE RAIN, WE WENT BACK OUT MAY 23RD AND WIRED RAIN SENSOR FROM OUTSIDE OF HOUSE TO INSIDE OF HOUSE TO GET DIRECT CONNECTION(SOME CONTROLLERS DON'T UNDERSTAND RAIN SENSORS WIRED OUTSIDE OF HOUSE)NO CHARGE FOR THIS VISIT. SHE CALLED BACK ON JULY 12TH, STATING THE RAIN SENSOR IS NOT WORKING CORRECTLY AGAIN. WE TOLD HER WE WOULD HAVE A TECH OUT RIGHT AWAY, SHE SAYS HER RAIN SENSOR IS UNDER WARRANTY WANTS HER MONEY BACK AND GET THE NEW RAIN SENSOR OUT AND SHE WOULD HAVE ANOTHER COMPANY INSTALL A NEW RAIN SENSOR. WE TOLD HER WE WOULD HAVE SERVICE MANAGER CALL HER BECAUSE SHE WAS VERY UPSET. HE TALKED TO HER THAT HE WOULD COME OUT AND CORRECT THE PROBLEM. WE SCHEDULED THE SERVICE MGR TO GO OUT THE NEXT DAY TO RESOLVE THE ISSUE SHE CANCELED DUE TO AN EMERGENCY AND CALLED US BACK JULY 27TH WE RESCHEDULED FOR AUGUST 2ND. THE SERVICE MGR REPLACED THE RAIN SENSOR WITH THE NAME BRAND SHE HAD BEFORE AND ALL IS WELL. MORAL OF THE STORY NOT ALL SERVICE CALLS GO RIGHT. WE BELIEVE IN CUSTOMER SATISFACTION AND GO ABOVE AND BEYOND TO SATISFY OUR CUSTOMERS. OUR TECHNICIANS SPEAK ENGLISH FLUENTLY IN ORDER TO COMMUNICATE WITH CUSTOMERS."