TruGreen Lawn Care - 5772

Would never recommend trugreen to anyone. After hearing multiple people tell me not to go with them I did anyway only because they "guarantee" their work. After fighting for months to get a manager to come out I've finally had enough. I finally had someone who was filling in for a manager call me. Said he would come out to my house Friday 10/05. Finally I was starting to feel better considering every time I called for a manager they said they'd have one call me and never did. Well after Friday finally comes I never get a call or any paperwork saying he was out there. I call Monday 10/08 and ask about the situation they said they'd have someone call it's now 10/10 and have still heard nothing. My grass is completely ruined and dead on the side of my house. A technician that came out said there was never any notes on my account saying it needed extra attention. After I explained the condition the yard was in on that side he said they more than likely could have saved it with certain treatments. The "manager" I spoke to the other day said he sees notes where I've called multiple times looking for a manager. I'm not one to write bad reviews but this is absolutely ridiculous. They've done nothing to help me and my now ruined yard. They just want their money every few weeks. Definitely not a good company.

Terrible, I still have weeds in my lawn as well as crabgrass, even though I was guaranteed satisfaction. Everyone of the treatments was performed in the morning of days where severe thunderstorms were in the forecast. so all of the treatments were immediately washed away from a deluge of rain. they returned to perform my service after Two of my calls complaining about the issue, but they returned in the mornings of more rain. The aeration seemed it wasn't over the full lawn, I called to complain 3-4 other times and none of those calls were returned. I did however receive other calls from TruGreen trying sell me other services, and when I said I was not interested based on past performance, I was told that someone would contact me about my issue but I never received one call. I still have crabgrass, and other weeds in my lawn. see attached photos. I will never use them again. I recently received another bill for future work that I never ordered, I guess once you sign up you are a client until you cancel, I did not sign up for more than I paid for, and this business practice is unethical in my eyes, If I was satisfied I would reorder but I am not. and should not have to call to cancel for something I did not order.

I have a problem with them sending out a prepaid service for the next year. Then you find out that you are paying for a certain number of services. Because of number of services exceed the prepaid amount paid, I owe them money. I have use them for over 15 years. I have cancelled my service with them because of them giving the assumption that prepaid will be for the whole year, when it may not be true.

Well, they came to spray for weeds, but now we have large brown patches all over. We asked if they could come back to fix it, and they said it was because of the dog. We have a 30 pound dog that likes to do his business in the woods. It does not seem likely that the dog created patches twice his size. Sadly, we were disappointed with our service.

On price, I don't know I haven't compared, but I think I am okay with the price. On quality, it is too soon, but I think so far so good. On responsivness, they are okay. I had to wait a couple of days. On punctuality, they were on time. On professionalism, they are very good.

I have a contract with them. The service is regular. They come and do what needs to be done. They are very well known, but the service is only partial service. They don't take responsibility for the lawn being green, even though that's what they are marketing. 

The treatments have not really helped that much. There a couple of patches where the grass isn't growing. They should guarantee that they lawn will be green because of their name. They should guarantee if you don't like the service, that they will come out and do it again.

I think I will be stopping them soon. I don't see results.

They were my service provider for more than a year. They should come and do the job. Some one just dropped off the bill when I was home looking out the front window the whole day.

As planned . Weeds have disappeared.

I use them at my house and at my mothers house and they do a great job. I have used them for years.

I have been using them for at least 15 or 20 years. They are real good and I will continue to use them. I was using them to take care of my little shrubs and small trees, but I stopped that because I felt like that was a waist of my money. I am very pleased with them, very pleased. They are not cheap, but they are not the most expensive I could get. I will continue using them.

We've been on going customer for years. I get 9 applications through the year. They give call that they will be coming so we know to have the lawn mowed and ready to receive its treatment. After the lime treatment its weed control and fertilizer on the other 8 services. I have had excellent service from the office and technicians. They're timely, courteous and knowledgeable. They will repeat a service if needed. We do have a beautiful lawn, we are proud of it and so is our technician.

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This was the first time I used them. They do a good job, but I have to monitor some of the people that come out to make sure they do it. If they do spray the lawn, it works. If they don't, it doesn't work. The work was decent. They come every six weeks, but sometimes they will come like every four weeks, so I have to be on top of them and make sure that they're straightening it out the way they should.

The work is good, but I have to make sure I watch them because sometimes they will come, do half the lawn and leave. The workers are very pleasant.

They keep the lawn looking good and the weeds out.

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I have a hard time getting in touch with them. It is hard to talk to them. They are punctual. They are good. They could have killed more weeds and had better communication with us.

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The issue with Trugreen is lack of customer service. Treatments are done in scheduled intervals but the firm is ill equipped to handle questions or resolution to lawn issues. The most recent concern, and impetus for writing this review, is to share the lack of response to multiple phone calls. The party line is that the local service manager or lawn specialist will return the phone call in 24 to 48 hours. The follow through by the Trugreen team is an F.

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