Maid In America

It went well but it could have been better.

I highly recommend Maid in America! Our house looked perfect after our cleaning lady was here. The company is wonderful to deal with and the owner is sweet as can be. Our cleaning lady was very nice, professional and got the job done. They are very reasonably priced as well. We will definitely use them again!

The girls are always so prompt and make sure the house is perfectly cleaned when we arrive home.

Generally going well. Vicky is very responsive. We've had some minor issues that were resolved once they were brought up... shower needed stronger cleaner than they use to get clean and found they weren't moving objects when they dusted. Both were resolved the following visit. After each service, they leave an evaluation form that is collected the following visit. It's easy to use this form to provide feedback (positive and negative) about what you want changed or what you liked. My bi-weekly service is still on-going. They give you a 2 hour window of arrival. They usually arrived at the beginning of the window; once they didn't arrive until the end of that window, but that was still technically 'on-time' but I was expecting the earlier start. They work with you to be flexible for what you need cleaned or not. I still haven't scheduled any of the 'extras' I got pricing on yet, but service is going well.

Very dependable and always satisfied with work.

Fine, somewhat expensive for quality.

All services were performed in a very satisfactory manner.

All was good. The cleaning tech was professional and completed a quality job in a timely manner.

Excellent! I've been with Vicky and Maid in America for many years and I've never had a complaint. Her technicians are thorough and often go the extra mile. For example, I will generally remove the place holders from the dining room table to make it easier for them to clean. The technician replaced them when she was done!

I found Maid In America 6 years ago and have been using them since for all of my house cleaning needs! The technicians are VERY friendly, SUPER professional and do an excellent job every time they come to my house! Since I am home when my technician comes to clean, my Golden Retriever and Manx cat (both extremely friendly) are with me. All of the technicians that come take a minute of their time to greet each animal and make them feel special, I of course love this because they are an extension of my family! The price is very reasonable and Vicky has a discount program in place as well so it's nice to get discounts along the way! I have recommended Maid In America to many of my friends who were looking for a cleaning solution and will continue to do so!

The technicians and service they provide is always 1st class. They are always very professional - they come in, do their job and leave. I look forward to getting home on the days they have been to the house. It is wonderful to come in to a house that smells great and looks even better! Vicky is always very accommodating for special "projects" or occasions. I have recommended her to other family members and friends and will continue to do so.

They are punctual. They keep their appointment times. They do a good job. The house always looks good when they leave. I'm very pleased with the work they do.

Basically, I was interested in someone doing an overall cleaning...vacuuming, mop kitchen floor-- general housekeeping sorts of things. The person who showed spent the entire time doing two rooms and seemed to try to avoid mopping the kitchen floor, only doing a cursory job of it. (and ran out of time to do the vacuuming) Had I not asked her to do the mopping, she would've left. From the start, I was told that this service was actually out of their area and that it was a problem sending someone over to do the work when it was so far away. Although I accommodated her, I was made to feel that she was doing me a favor by honoring the discount since the distance was so great. I don't want complaints and a runaround from the company for something THEY offered. If there is a restriction of distance, time, etc., the customer needs to be made aware of it BEFORE they purchase the service they offer.

Excellent service! I recommend Maid in America frequently to friends/colleagues that are looking for a residential cleaning service.

We were looking for a new cleaning service after we had tried other companies without luck. After contacting Maid in America and discussing what we needed, they were quick to come out and get started and we have been very happy ever since. They are organized, thorough, and always on time...plus they are reasonably priced and do a fantastic job! I would recommend them to anyone looking for a cleaning service!

very professional and paid attention to the details

What a disappointment. We should have known better when the owner (Vicki) advised us against hiring her through Angie's List and suggested instead that we hire her directly. The house keeper herself was punctual and nice but after she left, we noticed things that had been undone. For instance, cob webs easily within reach had not been dusted. Window sills had not been cleaned. The upright clothes hamper in the bathroom had not been pushed aside to sweep. Other minor things that would be considered normal duties in cleaning a house were neglected. We watched the video the owner insists customers watch before employing her company. (That's right - you have to watch videos and sign off stating that you watched them.) We watched and knew then and know now what she agreed to do and not do. The things left undone were all things that *should have been done* per her own advertising. The clincher though is that when she called and asked about our satisfaction, the moment my wife expressed the areas where we were disappointed, the owner (Vicki) interrupted and began to make excuses. "Maybe the cobwebs were out of reach." "I wish i knew more details. Sounds like something we weren't supposed to do anyway." She acted as if my wife's complaints were unfounded WITHOUT KNOWING ANYTHING about what had and had not been done. She ASSUMED my wife was in the wrong. So much for "the customer is always right" or even making any attempt at customer satisfaction. She may know how to sweep and mop but she certainly lacks business skills when it comes to professionalism in handling customers. Here's the grand finale: My wife: "I'm glad I checked the window sills in the upstairs bedroom before our weekend guests arrived. They had not been cleaned." Maid in America owner's response: "Maybe they wouldn't have seen the window sills. Were they behind the curtains?" My wife; "Are you serious? So *that* is your answer when I tell you that the job wasn't well done? The window sills are indeed behind sheers but that doesn't mean they didn't need to be cleaned!" The owner became increasingly defensive of her employee without having any firsthand experience of the quality of work performed. She continued to try to shift the blame back to my wife by suggesting that her expectations were unreasonable and that "had she watched the videos" (which she had), she would have known what the company does and doesn't do. Bottom line: The owner of Maid in America is VERY unprofessional in her conduct and has no concern about customer service at all. Should she respond to this review, of course she will suggest that the fault is on the customer's end. She has already demonstrated that haughty attitude toward complaints. My question is, though there may be other good reviews on this page, DO YOU REALLY WANT TO TAKE THE CHANCE? There are other services available. Take my advice - use them.

They did a thorough job and I would have them back again.

The individual that supplied the service appeared too have a communication problem. we were scheduled to have the service the week before but the technician did not show up and we called and was told that they had car trouble and would let us know. We then after waiting for awhile, had to call back and was told that someone would be here in about an hour and then later in the afternoon we had to call and was told needed to reschedule, which we did and they showed up this time.

We were pleased with cleanliness of our home

My husband and I both work from home and are on the phone a good deal of every day. We have long work hour and 4 dogs. Cleaning is the last thing we want to do. We have a 3000+ square foot house that we use approximately half of and rarely go in the other portions. Vicky, the owner of Maid in America, was not only kind and accommodating, she was the only one of any cleaning companies I called that was willing to work with and accommodate our need for an early cleaning and prompt, customized service. Sharon, the lovely lady who came to complete the work was on time, courteous, friendly and DETAILED. She cleaned the seal on my dishwasher in my initial deep cleaning for goodness' sake! My husband and I have allergies, particularly to strong smells so we have taken years to discover the cleaning products we can use and no one even batted an eyelash at using my very specific products. Yes, I am the epitome of a pain in the rump customer on this. I am extremely particular about things going where they go, and trust me I notice the slightest angle change. I could only find one picture frame that was not back in the right spot ( it was off my a 1/4 of an inch or so) ... Like I said pain in the rump. Needless to say I cannot say enough good things about the work performed my Sharon and Vicky's willing to accommodate our schedule!

I couldn't be more pleased than I am with Maid in America's service. I have been so impressed with the great deal of personal attention that the owner, Ms. Bates, has provided by personally returning phone calls and emails. Maid in America's rates are so reasonable, and Ms. Bates is willing to remove areas that don't need cleaning as often, or add services, to meet the needs that are particular to your home or budget. It was such a treat to come home to our clean house, a handwritten note from our cleaning technician, and our coffee gift card (left b/c it was our initial cleaning with their service). I am delighted to have found Maid in America after having a less than favorable experience with a different cleaning service.

It was great. She was super friendly and really understood what I needed. She did a great job.

They were outstanding in every area! The girl that came did a wonderful job cleaning! She even cleaned around the faucet with a toothbrush. I just loved the way the owner conducts her business- very professional! They are so easy to work with- I just love them!

We love our technician, Heather. She is thorough and does a good job. She uses the time wisely and gets the job done efficiently. Never had a complaint or concern about her. The owner, Vicky, has also been wonderful to work with; she's very responsive and reasonable. I appreciate her communications and reminders. While professional at all times, she is also personable and makes it clear that she cares about our satisfaction and the quality of cleaning service her business provides. We are happy we found "Maid in America."