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About us
Maid in America has been incorporated since 1999, but has over 15 years of professional experience. All of our English speaking technicians are experienced professionals you can rely on to clean beyond the surface, trust with your belongings, and stand behind their work. We are licensed, bonded, & insured. Supplies are provided & only 1 technician cleans, not a team, so you receive personalized service & consistent cleaning. We also have a very generous CLIENT APPRECIATION DISCOUNT PROGRAM. Ask how you can receive your 50% discount. We are proud to be privately owned and operated so you can be sure you are in the best hands. Your cleaning is personalized so that it is treated as YOUR cleaning not ours. At Maid in America "we don't cut corners, we clean them".
Business highlights
30 years of experience
Services we offer
House Cleaning. Office Cleaning. Interior Window Cleaning. Grout Cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.693 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 5% | ||
| 3% | ||
| 2% |
Showing 1-25 of 93 reviews
Brittany A.
Aug 2019
It went well but it could have been better.
Tracey K.
Feb 2019
I highly recommend Maid in America! Our house looked perfect after our cleaning lady was here. The company is wonderful to deal with and the owner is sweet as can be. Our cleaning lady was very nice, professional and got the job done. They are very reasonably priced as well. We will definitely use them again!
Response from Maid In America
"That was so sweet of you to say! We are tickled pink to have you in our family!!!!"
Leota C.
Aug 2017
Great ??
Response from Maid In America
"Thank you for your business!!!"
Greg U.
Jul 2017
The girls are always so prompt and make sure the house is perfectly cleaned when we arrive home.
Response from Maid In America
"Thank you for your business. It has been a pleasure to serve you folks over the last 3 years during your travels and when you are staying in Georgia. We always look forward to caring for your home!!! Blessings always!"
Michelle K.
Dec 2016
Generally going well. Vicky is very responsive. We've had some minor issues that were resolved once they were brought up... shower needed stronger cleaner than they use to get clean and found they weren't moving objects when they dusted. Both were resolved the following visit. After each service, they leave an evaluation form that is collected the following visit. It's easy to use this form to provide feedback (positive and negative) about what you want changed or what you liked. My bi-weekly service is still on-going. They give you a 2 hour window of arrival. They usually arrived at the beginning of the window; once they didn't arrive until the end of that window, but that was still technically 'on-time' but I was expecting the earlier start. They work with you to be flexible for what you need cleaned or not. I still haven't scheduled any of the 'extras' I got pricing on yet, but service is going well.
Response from Maid In America
"Thank you for your review and feedback. We are always striving to provide the highest standard of not only cleaning, but customer service. Your business is greatly appreciated!"
Vera C.
Dec 2016
All services were performed in a very satisfactory manner.
Response from Maid In America
"Thank you so much for your kind review. It has been a pleasure serving you since March of 2010, almost 7 years! I appreciate your continued support and business!! Happy New Year 2017!"
Myra C.
Dec 2016
Very dependable and always satisfied with work.
Response from Maid In America
"You are such a delight to serve for going on 4 years as of this coming up March 2017! The time has flown by. Thank you for your kind review and for your continued support and business!"
Beth S.
Dec 2016
Fine, somewhat expensive for quality.
Response from Maid In America
"Thank you so much for your kind review. It has been a pleasure serving you this year as we opened a new corridor in your area! I appreciate your continued support and business!! Happy New Year 2017!"
Michelle A.
Dec 2016
Great! Have them back every month!
Response from Maid In America
"Thank you for the kind review! It's a pleasure and a privaledge to serve you!"
Keith D.
Dec 2016
All was good. The cleaning tech was professional and completed a quality job in a timely manner.
Response from Maid In America
"It's hard to believe you guys have been clients for 11 years. It is an honor to also call you friends!!!!"
Vince B.
Oct 2016
Please read last paragraph
Response from Maid In America
"You are the best!:)"
Julie B.
Sep 2016
Excellent! I've been with Vicky and Maid in America for many years and I've never had a complaint. Her technicians are thorough and often go the extra mile. For example, I will generally remove the place holders from the dining room table to make it easier for them to clean. The technician replaced them when she was done!
Laurie W.
Sep 2016
I found Maid In America 6 years ago and have been using them since for all of my house cleaning needs! The technicians are VERY friendly, SUPER professional and do an excellent job every time they come to my house! Since I am home when my technician comes to clean, my Golden Retriever and Manx cat (both extremely friendly) are with me. All of the technicians that come take a minute of their time to greet each animal and make them feel special, I of course love this because they are an extension of my family! The price is very reasonable and Vicky has a discount program in place as well so it's nice to get discounts along the way! I have recommended Maid In America to many of my friends who were looking for a cleaning solution and will continue to do so!
Response from Maid In America
"Thank you so much for your business and for taking the time to send such a kind review of us. We will continue to care for you to the best of our ability. Blessings!"
Pattie G.
Sep 2016
The technicians and service they provide is always 1st class. They are always very professional - they come in, do their job and leave. I look forward to getting home on the days they have been to the house. It is wonderful to come in to a house that smells great and looks even better! Vicky is always very accommodating for special "projects" or occasions. I have recommended her to other family members and friends and will continue to do so.
Response from Maid In America
"You have been such a pleasure over the 10+ years! I greatly appreciate your loyalty!!! Thank you for taking the time to send us a review!:)"
Aaron F.
May 2016
unknown
Andrew B.
Mar 2016
They are punctual. They keep their appointment times. They do a good job. The house always looks good when they leave. I'm very pleased with the work they do.
Response from Maid In America
"Thank you so much for the kind review and for taking the time to post it for Angie's List. I appreciate your business!"
Susan M.
Jan 2016
Basically, I was interested in someone doing an overall cleaning...vacuuming, mop kitchen floor-- general housekeeping sorts of things. The person who showed spent the entire time doing two rooms and seemed to try to avoid mopping the kitchen floor, only doing a cursory job of it. (and ran out of time to do the vacuuming) Had I not asked her to do the mopping, she would've left.
From the start, I was told that this service was actually out of their area and that it was a problem sending someone over to do the work when it was so far away. Although I accommodated her, I was made to feel that she was doing me a favor by honoring the discount since the distance was so great.
I don't want complaints and a runaround from the company for something THEY offered. If there is a restriction of distance, time, etc., the customer needs to be made aware of it BEFORE they purchase the service they offer.
Response from Maid In America
"There was a a great deal of miscommunication on what you you expected as well as your budget for the time needed. We would have loved doing more for you, but based on what you had shared by phone we were not given ample time to give it the attention it truelly needed. I do apologize and am sorry you did not have a pleasant experience."
Betsy D.
Dec 2015
unknown
Response from Maid In America
"Our pricing is very competitve. Although we are not a franchise, you can compare us against their pricing to see that we are much less and provide a quality service. You have always been very pleased with the cleaning and scheduling but I do understand budgeting."
Karen K.
Nov 2015
unknown
Response from Maid In America
"As a satisfied customer since 2012, you have always been a pleasure to serve. Thank you so much for your business and for sharing."
Candice B.
Oct 2015
Excellent service! I recommend Maid in America frequently to friends/colleagues that are looking for a residential cleaning service.
Response from Maid In America
"You are always such a joy to care for. I am thankful that you have chosen Maid in America to care for your home since August 2010 on a bi-weekly basis. Your loyalty and trust are highly appreciated."
Andrew B.
Oct 2015
We were looking for a new cleaning service after we had tried other companies without luck. After contacting Maid in America and discussing what we needed, they were quick to come out and get started and we have been very happy ever since. They are organized, thorough, and always on time...plus they are reasonably priced and do a fantastic job! I would recommend them to anyone looking for a cleaning service!
Response from Maid In America
"Thank you so much for your kind review! You have been a pleasure to service and I am looking forward to a long working relationship. You always know to contact me whenever you need any extra help or need your schedule changed and I am so glad to do that for you! Many blessings."
Kristin B.
Aug 2015
very professional and paid attention to the details
Response from Maid In America
"Thank you!:)"
M M.
Jun 2015
What a disappointment. We should have known better when the owner (Vicki) advised us against hiring her through Angie's List and suggested instead that we hire her directly.
The house keeper herself was punctual and nice but after she left, we noticed things that had been undone. For instance, cob webs easily within reach had not been dusted. Window sills had not been cleaned. The upright clothes hamper in the bathroom had not been pushed aside to sweep. Other minor things that would be considered normal duties in cleaning a house were neglected. We watched the video the owner insists customers watch before employing her company. (That's right - you have to watch videos and sign off stating that you watched them.) We watched and knew then and know now what she agreed to do and not do. The things left undone were all things that *should have been done* per her own advertising.
The clincher though is that when she called and asked about our satisfaction, the moment my wife expressed the areas where we were disappointed, the owner (Vicki) interrupted and began to make excuses. "Maybe the cobwebs were out of reach." "I wish i knew more details. Sounds like something we weren't supposed to do anyway." She acted as if my wife's complaints were unfounded WITHOUT KNOWING ANYTHING about what had and had not been done. She ASSUMED my wife was in the wrong. So much for "the customer is always right" or even making any attempt at customer satisfaction. She may know how to sweep and mop but she certainly lacks business skills when it comes to professionalism in handling customers.
Here's the grand finale:
My wife: "I'm glad I checked the window sills in the upstairs bedroom before our weekend guests arrived. They had not been cleaned."
Maid in America owner's response: "Maybe they wouldn't have seen the window sills. Were they behind the curtains?"
My wife; "Are you serious? So *that* is your answer when I tell you that the job wasn't well done? The window sills are indeed behind sheers but that doesn't mean they didn't need to be cleaned!"
The owner became increasingly defensive of her employee without having any firsthand experience of the quality of work performed. She continued to try to shift the blame back to my wife by suggesting that her expectations were unreasonable and that "had she watched the videos" (which she had), she would have known what the company does and doesn't do.
Bottom line: The owner of Maid in America is VERY unprofessional in her conduct and has no concern about customer service at all. Should she respond to this review, of course she will suggest that the fault is on the customer's end. She has already demonstrated that haughty attitude toward complaints. My question is, though there may be other good reviews on this page, DO YOU REALLY WANT TO TAKE THE CHANCE? There are other services available. Take my advice - use them.
The house keeper herself was punctual and nice but after she left, we noticed things that had been undone. For instance, cob webs easily within reach had not been dusted. Window sills had not been cleaned. The upright clothes hamper in the bathroom had not been pushed aside to sweep. Other minor things that would be considered normal duties in cleaning a house were neglected. We watched the video the owner insists customers watch before employing her company. (That's right - you have to watch videos and sign off stating that you watched them.) We watched and knew then and know now what she agreed to do and not do. The things left undone were all things that *should have been done* per her own advertising.
The clincher though is that when she called and asked about our satisfaction, the moment my wife expressed the areas where we were disappointed, the owner (Vicki) interrupted and began to make excuses. "Maybe the cobwebs were out of reach." "I wish i knew more details. Sounds like something we weren't supposed to do anyway." She acted as if my wife's complaints were unfounded WITHOUT KNOWING ANYTHING about what had and had not been done. She ASSUMED my wife was in the wrong. So much for "the customer is always right" or even making any attempt at customer satisfaction. She may know how to sweep and mop but she certainly lacks business skills when it comes to professionalism in handling customers.
Here's the grand finale:
My wife: "I'm glad I checked the window sills in the upstairs bedroom before our weekend guests arrived. They had not been cleaned."
Maid in America owner's response: "Maybe they wouldn't have seen the window sills. Were they behind the curtains?"
My wife; "Are you serious? So *that* is your answer when I tell you that the job wasn't well done? The window sills are indeed behind sheers but that doesn't mean they didn't need to be cleaned!"
The owner became increasingly defensive of her employee without having any firsthand experience of the quality of work performed. She continued to try to shift the blame back to my wife by suggesting that her expectations were unreasonable and that "had she watched the videos" (which she had), she would have known what the company does and doesn't do.
Bottom line: The owner of Maid in America is VERY unprofessional in her conduct and has no concern about customer service at all. Should she respond to this review, of course she will suggest that the fault is on the customer's end. She has already demonstrated that haughty attitude toward complaints. My question is, though there may be other good reviews on this page, DO YOU REALLY WANT TO TAKE THE CHANCE? There are other services available. Take my advice - use them.
Response from Maid In America
"This review is definately embellished. There are guidelines with cobwebs and other details clearly stated in writing and in my videos. I don't require anyone to watch these, but it certainly ensures that one knows what is included in our customary cleaning details. As I explained to this man's wife, if I had known she needed any cleaning detail within our list modified I would gladly have ensured that my technician followed those instructions. Before my technician left this client was given the opportunity to walk through the house. This client gave a written evaluation of the cleaning with a rating of "EXCELLENT". I believe in clients having a right to be correct if they are correct. Thank you for your feedback."
Roseanne F.
Jun 2015
They did a thorough job and I would have them back again.
Response from Maid In America
"Thank you for your business and for taking the time to share your feedback. Many blessings!"
Melvin G.
Jun 2015
The individual that supplied the service appeared too have a communication problem. we were scheduled to have the service the week before but the technician did not show up and we called and was told that they had car trouble and would let us know. We then after waiting for awhile, had to call back and was told that someone would be here in about an hour and then later in the afternoon we had to call and was told needed to reschedule, which we did and they showed up this time.
Response from Maid In America
"I do apologize for the inconvenience. I also had just had surgery for breast cancer and at that time there was a little mix-up, but I did call and work with you. Unfortunately, things do arise from time to time with any business, but I always strive to be dependable and usually we are. I was honest with you and we giggled a bit together, so I didn't get the impression you were upset. I also had 2 technicians on vacation and did my best to place you where you preferred. Thank you and once again, my apologies for the inconvenience."
Licensing
State Contractor License Requirements
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FAQ
Maid In America is currently rated 4.6 overall out of 5.
Maid In America accepts the following forms of payment: CreditCard
Yes, Maid In America offers free project estimates.
No, Maid In America does not offer eco-friendly accreditations.
No, Maid In America does not offer a senior discount.
No, Maid In America does not offer emergency services.
No, Maid In America does not offer warranties.