BLOOMING YARD EQUIPMENT REPAIR

"It has been over 6 months since the customer's machine was given basic service. If there were some problem with the work performed we would hope to receive notice within 30 days. Until this time we had hint that an existing problem continued or a new problem developed."

"Following reapirs to customers machine it was demonstrated at pick-up. It started immediately and ran excellently. Great measures were taken with the customer to educate him about the proper fuel to purchase for the machine, the way to mix and store the fuel. A batch of the mixed fuel required for use in his machine was mixed in his presence. He was advised to discard the old fuel he had previously mixed and had been storing for use in his machine some time back. His fuel tank was more than half full of the fresh clean fuel recommended for his machine following repairs. There was no fuel leakage from the machine following the repairs. The customer called about mid week following the pick-up of his machine and he stated the machine had operated fine for part of the trimming he did in his yard, but he could not get it started when he attempted to do more trimming later. He was asked if he re fueled the machine and he stated yes. When asked what fuel was used he stated he had attempted to use the old fuel which was recommended to be discarded. He also stated the machine had started to leak fuel. It was suggested that one of his fuel lines had probably become disconnected somehow. It was suggested he look at the left side of the engine and he would probably find where the line had become disconnected and how it could be re connected. He remarked that "he was blind in one eye and couldn't see out of the other". It was suggested that he mix fresh clean fuel as had been discussed and demonstrated - drain all old fuel out of the machine and install the fresh clean fuel. Then try to start the engine. He was told that if the suggestion did not produce results he would have to bring the machine back for further correction of the new, current problem. He was never heard from again so it was assumed his problems were resolved. It is unfortunate that he had experienced problems with the machine following the repairs. It is also unfortunate that he did not follow the advice provided of discarding his old fuel and he attempted to use it when the machine became exhausted of the fresh clean fuel provided during the service procedure. It is unfortunate he chose to write a negative review instead of just calling back and informing he was unsuccessful in getting the machine going after following the advice given to him over the phone following his problems after trying to use old stale fuel. This complaint could have been and still can be very easily resolved if the customer will just make an appointment to return the machine. The machines serviced here are almost always started and the operation demonstrated upon pick-up. What a customer does afterwards is out of my control and I can not guarantee the customer will not have further problems of some nature. Especially if the customer does something with the machine that he has been told not to do. Like try to use old, funky fuel. All this customer needs to do is return with the machine and his complaints can be resolved."