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Air Express LLC

4.7

(221) Verified Reviews

Founded 2010 • With Angi since June 2011

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Licensing

Licensed
  • Trade License Number
  • CAC1816722
Bonded
Insured
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Hours

Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
9:00 AM - 2:00 PM

Company Contact

7604 Industrial Ln Suite 4D

Tampa, FL 33637

Description

Emergency Service Available! Air Express LLC was founded in 2010 by Adam Washburn, our owner. Since then, we’ve opened up an office in Temple Terrace and added quite a few technicians and office employees to our staff. We have a fleet of super cool Ford trucks, and our office is probably the best-decorated out of all the air conditioning companies in Tampa. But aside from that, we maintain the same commitment to our customers, the commitment upon which we were founded. We are known for providing the best air conditioning and heating services in Tampa, from AC repair and heating repair to complete HVAC system installation. We promise to always be transparent with you as our customer. If you’re deciding between air conditioning repair and AC replacement, we promise to give you an honest answer about which option is best. Beyond this, we offer up-front, flat-rate pricing. This means that we always discuss pricing before we perform the necessary repairs, so there will never be any surprises after the work is done....

Verified Reviews

4.7

(221) Verified Reviews

Ratings Distribution

5

193

4

6

3

12

2

2

1

8

Rating Details

Price

4.8

Professionalism

4.8

Punctuality

4.8

Quality

4.8

Responsiveness

4.9
Read reviews by category
HVAC Companies (219)air duct cleaning (3)plumbers (1)
Showing 1-10 of 221 reviews
1.0

12/28/2020

Tech performed PM, than gave me his card to call him instead of his company for service. This was 5 years ago, maybe he no longer works there.

DESCRIPTION OF WORK
PM of heat pump

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

WORK COMPLETED ON 12/28/2020

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed]! We are quite confused about this review, as we do not know who this is referring to within our company. If it was five years ago, that was before we had either of our two most recent CRM’s, so we are not able to look into it. That said, none of our technicians perform side work, and we heavily disapprove of this kind of behavior. We can guarantee that this would not happe...
1.0

12/28/2020

Just experienced a very unprofessional encounter with the owner Adam this past weekend when he called to aggressively tell us we’re calling too many times (we called for some clarification on appointment times and he was angry because each call cost him $5), that he is placing us on a do not service list despite our units being under warranty, and that we are unpleasant people to work with. Our si...

DESCRIPTION OF WORK
Installation and maintenance of HVAC

CATEGORY heating & air conditioning/hvac

COST $15,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 12/27/2020

SERVICE PROVIDER RESPONSE

As someone who puts a lot of value in the reputation of my business (on Google, where this review was initially left, but on all platforms including Angie’s List), it definitely hurts to see that [Member Name Removed] and [Member Name Removed] feel the need to leave this review all over the internet. That said, I knew that [Member Name Removed] was upset after our most recent conversation, as was ...
5.0

12/01/2020

He was up-front with me as to what my options were and great to talk with. I appreciated their honesty.

DESCRIPTION OF WORK
I need to add another duct into the master bedroom for a better supply because it does not cool well enough.

CATEGORY heating & air conditioning/hvac

HIRE AGAIN? Yes

WORK COMPLETED ON 12/01/2020

5.0

10/19/2020

Overall I'm very pleased with this company. Ladies on the phone were efficient, Adam was very easygoing explaining the whole process and the team of technicians got the job done on time. Only minor issues were when technicians arrived the first thing he asked was "Can I use your bathroom?" I was a little taken back, after I told him that's fine, he locked himself inside for 10mins. Throughout the ...

DESCRIPTION OF WORK
New A/C unit

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/19/2020

2.0

07/12/2020

First time out the Tech didn't know why it wasn't cooling properly but put 1.5 pounds of freon in. It was slightly better but so I thought it was fixed but next days still couldn't get house below 77 degrees. Called them out again next week to fix unit. This time he figured out the second stage wasn't properly being engaged. Reprogrammed the thermostat and it seemed to be getting cooler. But next ...

DESCRIPTION OF WORK
Repair AC unit

CATEGORY heating & air conditioning/hvac

COST $190

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/22/2020

SERVICE PROVIDER RESPONSE

Hi [Member Name Removed], I am sorry to hear about your experience with your AC company. My business, Air Express LLC, does not typically service Clearwater and was a little confused to see the location and review here. I did look into our CRM to try and locate this job within our CRM to see if there was perhaps an exception that we made but I was unable to see any job history using your name. If ...
5.0

06/15/2020

Good. Technician found a part needing replacing, and did it.

DESCRIPTION OF WORK
AC checkup

CATEGORY heating & air conditioning/hvac

COST $225

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/15/2020

SERVICE PROVIDER RESPONSE

Thanks Mr [Member Name Removed]!!
5.0

04/15/2020

GREAT....They arrived on time. They completed the job in an exceptional professional manner. A job well done.

DESCRIPTION OF WORK
Replacement of entire HVAC

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/15/2020

5.0

03/21/2020

As always Air Express is very professional and helpful.

DESCRIPTION OF WORK
air conditioner maintenance checkup

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/21/2020

5.0

07/29/2019

Josh and Adam were outstanding in diagnosing and fixing the issue. Nick was a great help as well. Will definitely hire again

DESCRIPTION OF WORK
A/C repair

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/23/2019

5.0

05/22/2019

The tech who showed up was on time and very professional. The Tech explained exactly what he would be doing and then provided before and after pictures of his work. I was very impressed with his level of customer service and his overall knowledge. I cant remember the techs name, but he was awesome and deserves a reward and or a raise of some sort!

DESCRIPTION OF WORK
AC Tune up and cleaning

CATEGORY heating & air conditioning/hvac

COST $45

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/16/2019

Services Offered

Air conditioning & heating services: installation, maintenance, and repair. Indoor air quality services: duct replacement and repair. We also offer ductless mini split systems.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
Yes
Warranties
Yes