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About us
Two Maids & A Mop provides residential cleaning services in Pensacola, Gulf Breeze, Milton, Pace, Cantonment, Perdido Key & Pensacola Beach. Call today for your free professional housecleaning quote. Award winning. Additional email - [email protected].
Business highlights
28 years of experience
Services we offer
Residential & commercial house cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.478 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 9% |
Showing 1-25 of 78 reviews
David P.
Sep 2022
I called 2maids and a mop yesterday, needing this house cleaned before Friday . They scheduled for TODAY (way faster than I expected!) Bekah and Rob showed up and went straight to work! They sent me pictures of the finished job! I mean they really did clean from top to bottom! Everything shined and looked absolutely great!! This is the second time I’ve used them, and I will definitely call them again when the need rises, and I will also refer them to anyone needing this service! I had them to do a deep major cleaning. I just didn’t have the time , and frankly I didn’t want to clean that rental!! And for the $300 I was charged, it was a blessing! (I wouldn’t want to clean what they did for that amount!! Thank you 2maids and a mop!!
Laura S.
Nov 2020
Complete waste of $408. Paid for deep clean in an empty house but the only thing they deep cleaned was the money out of my bank. At best, they just wiped down a few surfaces with a cold damp rag, didn’t touch the cabinets and drawers, missed the master bathroom completely, baseboards and doors were still filthy. Food and debris all over kitchen floor. Oven untouched, microwave untouched, greasy fingerprints left on stove top. Struggling to see what they DID clean. Contacted their office several times and am yet to receive a response. Worst and most expensive ‘cleaning’ service I’ve ever come across. Save your money and clean it yourself as that’s what you’ll have to do anyway.
Ann N.
Jul 2018
We have used Two Maids & a Mop over and over and over... and will continue to do so! We're on an every-other-week recurring deeeeeep clean schedule with them because... toddlers ;) They are punctual, efficient, and thorough. Good communication and organized, especially when we need to reschedule or are going out of town for a week. We trust them to clean when we are not in the home. No complaints so far.
Jeffrey C.
Aug 2017
The cleaning people showed up an hour and a half late. They did a poor cleaning job and missed several areas, even an area that I specifically pointed out. It is very difficult to get someone to answer the phone at the main number.
Leslie H.
Jul 2016
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Lesa H.
Mar 2016
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Beverly W.
Apr 2015
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Raymond S.
Apr 2015
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Susan D.
Apr 2015
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June B.
Feb 2015
Honestly, it was perfect. My husband is VERY picky and inspected each room when we returned home. He could find nothing wrong or nothing missed. They did an absolutely terrific job. I have (2) back bedrooms and I told the staff just to do the best they could as I knew the rooms were not prepped appropriately for a deep clean. They did better than I even imagined they would on even the aforementioned room. I will continue to use them on a monthly basis. I also really like their cleaning products. My house looked and smelled clean but the fragrance was not overpowering. Perfect!
Wendy K.
Feb 2015
Excellent work and attention to everything I asked them to do.
Catherine D.
Jan 2015
unknown
JoAnne N.
Jan 2015
My house hadn't been cleaned in a couple of months so it was very dusty. I hired them expecting a thorough deep cleaning since they were charging us $350 for the service. They said it was going to be a thorough deep cleaning and they stated that a couple of times. Two girls arrived to provide the service. They were both nice and professional. They started cleaning in my bedroom and bathroom. I was expecting them to do a very good job at dusting the house since they were hired to deep clean. After going into my bedroom I noticed where they missed some dusting. It was almost like they didn't dust at all. It was very hit or miss. It was like they just pushed the dust around. I informed them that they did a terrible job at deep cleaning my house. I was so angry with the service at the time that I didn't call them back for a couple of weeks. They did return a couple of weeks later but by the time they had return the dust had built up again because it had been about three weeks since the last cleaning. The service was very unprofessional. I wouldn't recommend them to anyone.
Response from Two Maids & A Mop
"We always appreciate feedback from our clients and we are extremely upset that this situation has happened. However, we believe that we have taken steps to remedy this situation to the best of our ability. The initial cleaning was on 4/22/14. An email was initially sent the day after the cleaning asking the customer to let us know how we did, we never received a reply. Her first attempt to contact us was on 5/1/14 by phone. Her call was returned directly after lunch & a message was left for her. We received no response, so another attempt to call her was made on 5/4/14. We heard nothing from the customer until 5/19/14. After hearing of her displeasure, we thankfully provided a re-clean on the areas she was not happy with on 5/20/14. While our goal is 100% customer satisfaction, this is not always the case. However, please rest assured that Two Maids & A Mop truly seeks to be "a maid service worth talking about!""
Brandon I.
Dec 2014
They did a great job. They were professional and very nice and friendly. I use this vendor each month but they send a different two person crew each month. Each crew is competent and do a great drive.
Martha G.
Dec 2014
Excellent. I have used them 3 years now and always happy. Never any issues.
Sandra B.
Nov 2014
Miserably. Although I called 3 or 4 times asking to speak to the manager Diana Beith and left messages asking for a call back, which she never did, the cleaners did arrive at the scheduled time. That's where the good service ended. Blinds were hit-and-miss cleaned ... Some blinds weren't cleaned at all. They didn't even dust/clean my living room fireplace mantel and lamps, small buffet in kitchen breakfast nook, etc. Mirrors were left streaked. Bathroom trash can wasn't emptied. Forget dusting down the walls, window sills, etc. They did manage to leave stains on my new carpet in the bedroom. After living on concrete slab for six months, this added insult to injury. Even if I'd paid for a routine housecleaning (@$100), I would not have gotten my money's worth. I feel robbed. And after going through loosing my home to a flood, it's like having looters hit you, which my husband and I also endured. But at least we didn't invite the looters in and pay them for showing up. DISGUSTING!
Response from Two Maids & A Mop
"In regards to the cleaning, you called to let me know that you were not happy with the results of that initial clean. We agreed that the 2 cleaners would return to your home the following day to address the areas that we verbally discussed as needing more attention. When the cleaners returned on 10.30 with our updated list of items to be corrected, they were told to focus on the blinds instead of the predetermined areas. They were there for about 2 hours, and then returned to the office here. I spoke with them to verify that everything was done to your satisfaction, and they told me that you had specified that more attention be paid to the blinds than any other place. I received your email that following Sunday and then called you to clarify what happened. I understand that you are still not happy with the service that you received and for that I apologize. In situations of remodels and home improvements it is very common for dust and dirt to resettle even after they have been cleaned. We strive to provide customer satisfaction on every cleaning, however we cannot guarantee perfection. I understand that you do not believe that you received the level of cleaning for which you paid. The initial service was scheduled as a Deep Cleaning. In this situation, we are willing to resolve the issue by any means necessary. I again apologize for the inconvenience of what has happened. Please let me know if you have any further questions. We truly do strive to be "a maid service worth talking about.""
Brandon I.
Oct 2014
They did a good job. The floors were swept, vacuumed and mopped. The bathrooms were cleaned completely. They dusted all furniture, window blinds, upper cabinets and ceiling fans. They put clean sheets on the bed. All trash cans and recycling cans were emptied and placed in correct outside containers. The two ladies worked as a team and were very professional. This is the fourth month I have used this service. Even though different two person tams have come out they all have been professional and did a very good job cleaning.
Mary B.
Oct 2014
Excellent job-very professional.
Karen Z.
Jul 2014
I use them on a regular basis. They did an excellent service. They're very responsive to any of my wishes or to any of my concerns. When they have to do something, they do it. They were very hardworking. They're not in the low but they're not the high but I think that I'm getting the best for the quality of work that they do.
Theresa S.
Jul 2014
unknown
Kathy K.
Jun 2014
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Kelly M.
Jun 2014
unknown
Response from Two Maids & A Mop
"Thank you so much for the AWESOME rating. We appreciate your business & we look forward to continuing this kind of service for you."
Susan M.
Apr 2014
Cleans my 3000 sq ft home in about 2.5 hours with two people. Love having Michelle and Sarah when available.
Norman S.
Mar 2014
Everything was done well.
Theresa H.
Mar 2014
They are good. They usally do what is ask of them. Not sure what they can and can not do.
I like the windows wiped out the grit gets in on window.
They are polite work quickly and get their work done
I am in the process of moving Not always easy.
I like the windows wiped out the grit gets in on window.
They are polite work quickly and get their work done
I am in the process of moving Not always easy.
Licensing
State Contractor License Requirements
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FAQ
Two Maids & A Mop is currently rated 4.4 overall out of 5.
Two Maids & A Mop accepts the following forms of payment: CreditCard
Yes, Two Maids & A Mop offers free project estimates.
No, Two Maids & A Mop does not offer eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.