Mr Rooter Plumbing of Pensacola

My septic drain field is currently failing but I do not know why, so I called Pace Septic.  They dispatched a Mr. Rooter representative to assist me.  I explained on the phone and again when the technician arrived that I knew my drain field was failing and I need to know why.  They dug up my septic tank lid and looked inside.  They found that the water level was high and my drain field was failing.  The gentleman then proceeded to hand me a bill for $80.  I asked the man what I need to do and he told me I needed to get a soil test and then probably replace the drain field.  I asked him if he knew why the field was failing and he had no idea and only asked me to sign the paper and pay $80.  They were at my home for about 20 minutes total and only told me things I already knew.  On top of that they did not even cover my tank lid!  It is still just sitting in my back yard uncovered.  I called the company back and explained to them what happened.  I told them I should not be expected to pay for this service as they did nothing.  The lady then stated that she would look into it and call me back.  It has now been 12 hours since that conversation and still no phone call.  I will be looking around here on Angie's List for a new company.  Hopefully they can help instead of waste my time.

He's the cleanest plumber I've ever seen in my life. He was really good. He told me what he was recommending and it had to be that. He did exactly what he said he was going to do. I would highly recommend him.

Mid Septermber: Had them in, got quote. CONTRACT/RETAIL INSTALLMENT ID: 001836
Mid October: Pensacola Energy did their job, the gas line not comes out of the ground near the house where the meter would go. Now it's entirely up to Mr.Rooter.
Mid October: Mr.Rooter installs the water heater (tankless) on the wall and does basic plumbing in the house.
Mid October: Mr.Rooter requested the county Inspector to come in. No further work can be done until "Rough" inspection is done.
Late October: Nobody came, so I called the inspector's office myself and found out that the request was never in.
Late October: Furthermore, I found out that the permit was never obtained and that's why inspection request was denied.
Comment: I think Mr.Rooter should have though, hmm, nothing is happening, maybe I should check...but they didn't. I had to be the one to notice nobody showed up, and call everyone. I called Mr.Rooter and told them that they were working without permit and that's why inspector never came.
Early November: Mr.Rooter belatedly obtains permit. It has to do with secretary quitting and that was their excuse. 
Early November: Mr.Rooter finally comes, installs water heater (tankless, gas) on the wall, connects pipe and calls in for inspection. Inspector's office is backed up and took more than week to come.
Mid November: Inspection fails on 6 points, including complete lack of safety valve on fireplace I explicitly asked them to install, and lack of "Flush Kit" on the water heater without which the heater cannot be cleaned and is an automatic failure for the inspection. They did not connect the water line to the heater prior to inspection, which should have been done prior to inspection.
Comment: Two issues from me: (1) Mr.Rooter was supposed to know that flush kit was required. They had no idea. (2) Mr.Rooter was supposed to know that water line needed to be connected prior to inspection. they did not know that.
Mid November: I sent a polite text message the technician to please come by. The message was sent the day inspection failed. NO REPLY. Nobody showed up. I called the Mr.Rooter office to have another technician evaluate the situation. Secretary promised to have someone else give me a call back. NOBODY CALLED ME. 
Comment: This is not just one technician, the whole company has tendency to (1) not have answer when you call, and (2) does not keep the promise to call back.
Late November: The new shiny gas appliances sit in the garage awaiting installation still, visible damages to the walls (more holes than absolutely needed drilled), got nobody to talk to.
Late November: Thinking lawsuit and/or change of contractor.

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