Horizon Improvements, Inc.

Good communication.

They are dishonest people, and they are on investigation on the Santa Rosa licensing's board and the state's licensing board for not putting permits and not having plumbing license.

Contract signed in March 2021 for sunroom ( concrete pad, frame 2 walls for windows) addition to existing house.. Salesman said construction would be delayed about 3-4 months due to COVID, supplies, and workforce.. But he said once started it would be done in 2 weeks. What he didnâ t say was how many weeks would be in between each of those 10 days. Work started September 1, (6 months after salesman said), . Delay after delay, Frame is (mostly) up but roof, windows, electrical, HVAC yet to even be scheduled.. Workmen come only if I call to complain. They show up for a day or 2 then disappear until I call to complain again. At present, estimated time for completion is March 2022 or beyond., a full year or more after the initial contract was signed. Review subject to update/champ, depending on what happens. Communications/ Interactions are pleasant just ineffective.

Due to limited supplies, they haven't started on our Sunroom yet.

Requested an estimate for vinyl siding install and rebuild patio cover in October. Finally received an estimate in December. Signed contract at end of December. We were told they were 2-3 months behind but we would be contacted every 2 weeks or so for updates as to permits, materials ordered, received and delivery. We received 1 phone call from them. We have had to reach out to them on several occasions for status updates. Last contact we were told that they were waiting for the materials to be delivered (that was a month ago). Contacted again this week and we were told another 2 weeks. We are now 4 months in and still no work started.

Proposal was professionally done. Very responsive to my requests and questions so for But due to COVID and high demand, the project is on hold so I?m trying to be patient.

We already had a slab (and roof) for the back porch and were just looking to enclose it for some additional living space. The floors to the enclosure were not installed flush with the threshold, making a dip when entering the new room, and now there is a soft spot in a different area.

They were great. I had a design in mind and they created my patio just the way I pictured it. I have neighbors asking me all the te about it. Thank you so much.

After having a very bad experience with a concrete project I was ill at ease to start a carport and roofing project. But, I was immediately put at ease by Mr. Touchstone (estimator) about the project and sure enough everything was a breeze. The gentleman that did the work was a perfectionist and the roofers they hired did a fantastic job incorporating into the original roof. I mean they were all great. I will use them for any others projects that may come in the future. They restored my faith and I never had a worry or concern.

Excellent customer service. They took the time to discuss my ideas, answer questions, and provided cost differences. There was a delay before they could start the work but once started, they finished quickly. They were professional and left the work area clean. Very satisfied with new screen porch.

we were told all personal employees and our second set of workers were private contractors. we were told that it would n take three weeks to finish. should have asked three consecutive weeks.

They were very professional and experienced in sunroom additions.

Overall things went well. Although the work performed was excellent I would prefer fewer subcontractors.

They don't come back to fix anything wrong with your sun room mine is leaking from where the sealed it to keep it from doing just that and they never came out to fix it after I set up the appointment for them to fix it!!!

Excellent customer service, best price out of three other bids and the quality of work surpassed our expectations. We are extremely pleased with our new screened in back porch!

Horizon- We had a insulated patio installed to match our exterior color. I asked for custom columns that matched my front porch. They turned out very nice. We were always contacted for arrival times and any changes that occured with obtaining additional materials. Not only did their price beat other companies, but they offered additional services that were not included in other quotes. That was the game changer. We will use them again on our next planned project.

THE ONLY THE PROBLEM I HAD WAS THE CEMENT FINISHER TOOK A WHILE TO FINISH THE JOB BECAUSE THE PUMP TRUCK TORE UP SO THAT DELAYED WORK.BRICK MASON DID NOT HAVE BRICK TO START JOB WHICH DELAYED JOB.NOW WE ARE WAITING ON THE DOORS TO BE ORDERED WHICH IS CAUSING A DELAY.THIS PROJECT BEGAN 11/7/2019 AND IT IS STILL NOT COMPLETE AS OF 01/14/2020

The work that was done was good, but the workers were very unprofessional. They would arrive late, saying they wanted to go to Whataburger for breakfast, and they took several breaks during the day - they would sit in their van and watch videos. We asked three times for someone to measure our countertops for granite, but no one ever called. I think this business has potential, but they need to hire better people. We wouldn t use them again.

The actual builder was very knowledgeable and thorough with his craft. So far so good!!

Workers. We're respectful and patient, answering our questions (We are senior citizens)

The installers were very polite and professional, they cleaned up after themselves and did a great job!

Ray P. is an amazing man. He stays in touch throughout the process of the project. I look forward to using Horizon to build my deck, in the near future. Thanks Ray

Good quality work. Communication was a problem as was them remembering what I wanted. ie: electrician not notified prior to concrete was to be poured. They did do better and over all I was pleased.