HIRST TRANSMISSION SPECIALIST

Great - then they fixed my son's car - honest and upfront.

It was an excellent experience working with Hirst.

I had brought my 2005 Nissan Frontier in to Hirst a year earlier (2014) after it had been diagnosed by the dealership with a known transmission issue where the engine coolant mixes with the transmission line at the radiator. Hirst recommended I try replacing the radiator and having the transmission flushed. This worked for about a year and improved some of the symptoms, but there were still some issues with the transmission and it was starting to get worse. I figured it was a matter of time before it failed. Since I didn't want to get stranded, I decided to bite the bullet.

I called Steve to schedule the rebuild. I knew I absolutely needed my truck back before a certain date, and Steve gave me a date that he needed the truck in order for him to get it done by then. He was extremely friendly and professional through the whole process.  As soon as they got my truck opened up, he called me that day with an update confirming that our diagnosis was correct and that a rebuild would be needed.

He gave me a worst case and a best case estimate date that the truck would be ready (only 1 day difference), and it was ready on the 'best case' day. I have put over 1000 miles on the truck since then and it is like night and day compared to before. The shifting is very smooth, just like the day I drove it off the dealer lot back in 2005. I have peace of mind thanks to the 2 year warranty that came with the work.

I wouldn't hesitate to recommend Hirst to anyone needing transmission work. They know their stuff and are a pleasure to do business with.

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Raised the car up and determined I did not have a transmission leak. Brought me into the work bay and explained exactly what kind of leak I actually had. I had a pretty significant oil leak and Mr. Hirst recommended a place to have it fixed. He did not charge me a  dime for his time and recommendation.

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Service was professional and communications were good.

I was having issues with my truck?s transmission and was putting off taking it in because I was new to the area and didn?t have a
mechanic I trusted here yet and I also feared the price tag of getting it fixed. After doing some asking around Hirst got suggested to me at least 3 times. I finally decided I would bite the bullet and take it in to be looked at. Additionally my job has very unpredictable hours and I could not make a reservation farther than 24 hours out. I called Hirst  and just explained the issue I was having and my situation with work and he worked me in to the schedule the next morning. I showed up and Steve took my truck out to look at it almost immediately. As I was waiting in the office I noticed tons of letters tacked up on the wall and decided to read several. Each one praised Hirst for their timely, quality, and honest work. I was impressed as I have never even contemplated writing a letter thanking my mechanic as is is rare I leave with a very happy feeling. When Steve got back he informed me that while it could be the transmission that was causing the issue he suggested having a $35 part replaced before having a much more expensive operation done on the transmission. He sent me on my way as his shop only does transmission work (this was part of the engine) and told me to come back if it continued acting up or if I did the work myself and wanted the code cleared off. His honesty blew me away. In a profession where so many often take the route that makes them the most money he gave me a bit of free advice that saved me tons. I can?t thank him or his shop enough.

They completed the work as promised at the price quoted.  Excellent job so far.. I intend to go on a lengthy drive this week.  We'll see then.

Although they checked out the two codes to see what needed to be done, the car handled well & showed no signs of problems even after driving it so they suggested I just drive it and should I have another problem, since it is a rare car, that I should take it to the dealer.  Not only were they extrememly honest, but also stated that they would not charge bcause othr than checking everything they could do nothing to "fix" an issue that didn't present itself!  I found this incredible since I knew time was spent searching for the roblem and checking the car out!  This is a family run business, I worked with the son, who is incredible in the way he treats customers and very detailed, then I was fortonate to meet th Mother & even the Father as I was leaving; so wonderful to have these family businesses where everyone is so totally committed to doing the right thing and taking care of their customers!!

They were very professional and proud of their work. They won't do any junk work. They also gave me a (2) year guarantee on the work. They did the work in a very reasonable timeframe and delivered when promised. I would reccomend them to anyone who wants quality work.

Extremely professional staff. Thoroughly explained exactly what needed to be done and why. Transmissions are expensive, but i never got the feeling they were taking me for  a ride. Extremely friendly and courteous.