Gulf Coast Pool & Spa Inc

Very good, they were very thorough and did a lot of things that didn't charge for.

From the very beginning Gulf Coast Pool and Spa was a pleasant surprise.  After much research and 3 very similar bids for our pool installation, we decided to use Gulf Coast Pool and Spa for the job.  The professionalism up front, their reasonable payment terms (not half before we start and the balance before we finish, like the others), as well as the surprising claim that they could build our pool in 10 days sealed the deal.  Weather of course could delay. We signed up and they started the next week as promised.  And what do you know!  In exactly 10 days we had a gorgeous, brand spanking new in ground pool.  It was complete with a great poured concrete deck which we were able to extend for a few $ more.  It was  truly amazing to watch their team work.  Everone knew their job and did it.  By day 3 we had water in the pool.  Every person that worked on our project was polite, considerate, and very professional.  The finished product, our new pool, is absolutely perfect.  We highly recommend Gulf Coast Pool and Spa.

Very good service. They are a no nonsense company. Very prompt and most reasonable..

Everything well perfectly. The staff and crew are amazing, too. Had a new salt water pool put in and it took around a week from start to finish. We even had some last minute ideas and it didn't affect things at all. I highly recommend them if you're have a pool put in.

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We had bad weather throughout the time we were to have our pool liner changed. Gulf Coast Pools were the utmost professionals and didn't rush the job, made sure the ground was ready and stayed in contact with us throughout the waiting period.

Robert installed the liner as well as additional well points and did some patch repair before the liner went in. He did an excellent job. The price quoted and prices for additional services were all up front, there were no surprises. We were very pleased with the service, our new liner and how well Donna took care of us throughout the process. We would definitely recommend Gulf Coast Pools and plan to use them in the future.

Could not have asked from better service.
On time and completed the change over to the new system with no issues.

Five months later I am still thrilled with my pool. The enclosure is excellent and has stood up to all the rain and storms to date. The retaining wall around 65% of the pool (on a hill) is interlocking stone, looks great and provides just the space I wanted to start a new herb and vegetable garden with some flowers. The only drawback was my disappointment with the landscaper. Several plants and three bushes were planted with part of the root balls above ground and did not make it through the cold snap we had. Also, the men cut through the major electrical line when planting, and the fix was not done in waterproof materials (not good for below ground electrical to my well pump for sprinkler system). I do want to stress, however, that the pool, enclosure and retaining wall companies were very professional and I am very pleased with their work. Of special note is that Gulf Coast personnel have been very accessible and helpful when it came to learning about my pool and doing both maintenance and chemical/water balancing.

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I was telephoned within a day of asking for an estimate for a new pool liner. We set up an appointment to meet with owner, Bill. They evaluated our pool and after reviewing their estimate, we decided right then to go ahead and contract with them. They helped us pick out the liner, and then I gave them half the cost of the liner as a deposit. They telephoned a week later to schedule a day to drain the pool and installed the liner the next day. They were AMAZING! I have been a realtor in the Navarre, Fl area for 14 years now, and I will recommend Gulf Coast Pool and Spa to anyone who wants to construct a new pool or needs a pool liner...WITHOUT hesitation! I am confident that every customer will receive the same great service and reasonable cost of construction that we enjoyed.

Installed a pool at my home in October and have been satisfied with the company from first contact to this day. Once the pool was installed, they continue to treat me like a valued customer. Pool took one week to install as promised. Excellent customer service after installation is one of the best attributes of the company. The only regret I have is using the landscaper they referred me to shape the ground around my pool.

Totally professional from start to finish, on time and on budget. The men who did the work were courteous and considerate. From the day my wife and I first contacted them until the project was completed, we were thoroughly impressed by their efficiency. The electrical contractor they brought in was exceptional, and has become our primary contact for electrical work. The landscaper they recommended did a very good job of grading the area around the pool with sodding and attractive plantings, and the (very much appreciated) installation of a drainage pipe for back flushing the filter, a great plus because otherwise we'd have to unravel and hook up a hose every time we wanted to back flush. (The landscaping was a modest additional cost of approximately $3000 since Gulf Coast does not do landscaping.)
The pool looks great and we haven't had any problems with it. The folks at Gulf Coast are always very responsive and helpful whenever we have any questions, and I would have NO problem recommending them to anyone.
Very highly recommended!

an initial $2000 check was provided which was never cashed but held until the project was completed. In this day and age, it is almost impossible to find any type of contractor/contract which provides a service or does a construction project without paying half down and/or paying in full before any work has begun. Bill Hansen is honest and has integrity. We sat down, discussed what we wanted and the amount of money we could afford.
Due to circumstances beyond Bill's control, which he was up front about, from the beginning....some original plans did have to be changed. Did Bill mention additional costs, yes, but would work to maintain as close to the original amount, as possible. (the additional cost was just $1010) Until the actual work begins on an old property, problems can not be foreseen as they would on a newly developing property. No surprises when new but always surprises with old, such as our underground sprinkler system which was from years ago.
Bill mentioned, depending on the water table, well points may be required. The original oval 16' x 32and quot; was not going to be possible so we switched to the rectangular. Rather then describe every detail of why and how some of the original contract specs were changed......let me say this and quot;never did I feel Bill was being dishonest or manipulativeand quot; . Bill was always quick to respond and explain, if there were any questions or problems. If I couldn't reach Bill, Donna was always available (even one weekend) to answer any question or find someone who could.
Before the project began, we were nervous wrecks, trees/shrubs to cut. A narrow dead end road which huge equipment and trucks needed to maneuver. Every crew that worked at their specific job, was as careful as possible, regarding our neighbors yards and ours. Was our yard chewed up? Yes, but to a minimum. There was no way all the equipment could do it's work without some yard chewing. The contract site specs say rough grading by cat, etc...
Each crew that came to do their job did so with expertise, professionalism and promptness. If I could remember all their names, I would mention each and say thanks for a job well done.
There were some minor details which needed to be taken care of, to include; a broken 2' x 4' on the fence and no caps on the stairs vinyl tacking strip. Anytime we asked re: something to be done, Bill and/or one of his crew would promptly appear. Each step in this project gave us more and more confidence, as we witnessed the amount of hard and precise work was required. Who would have thought it took so much time, so many people and such precision for 1 little swimming hole.
Since the enclosure was completed and we have enjoyed swimming in a pool with the salt system Bill recommended, all I can say is and quot;Tis a thing of beauty!and quot;. Writing out the check for the entire project upon completion was done without any hesitation.
Yes, I would highly recommend Bill Hansen and his Gulf Coast Pool and Spa crew to anyone who is looking for expert, prompt and professional work.
As I said and quot;Tis a thing of beauty.and quot;

Very professional

Gulf Coast Pool made several service calls to our residence. In addition, they provided a very fair and competitive price for the installation of a new vinyl pool liner. We found everyone at Gulf Coast Pool to be extraordinarily professional, friendly and sincere. We have already referred two of our friends to them for installation of new liners.

I called Gulf Coast Pool and Spa and the owner came out to my house. His name was Bill and he was friendly enough. I asked for a quote for the pool and enclosure. He gave me a quote, and I informed him that I had other quotes for a similar pool that was offered at a lower price. He asked if he met my price would I agree to have them install the pool. I agreed and he gave the expectation that they could start in just a couple weeks. I explained to him that I was on a budget, that I had just bought a house, and wasn't interested in getting any surprises as far as price was concerned. I clearly told him that I wanted a quote and I didn't want to be nickel and dimed. I believe these were my exact words. When it came time to sign the contract and quot;Billand quot; asked if I had a water sprinkler system. I replied yes and he added that there would be additional costs for him to hire a sprinkler company. At this point I reminded him that I didn't want any surprises and of the previous conversation we had just days ago. He said, and quot;you can't expect me to know what we will run into when digging the pool or to know about your water sprinklerand quot;. I started to simply cancel the installation. I explained that I wasn't comfortable paying more and that he was correct there wasn't anyway to know what damage would be done to the sprinkler system. I said to my wife that it may be $1,000 dollars, and quot;who knowsand quot;. He countered that it shouldn't be any more than $400.00. I asked him to put in the contract that my wife and I would only be responsible for up to $400.00. He did so and we moved forward.
Right before the installation I got a call from Bill. He said it was raining and asked if I had standing water in the yard. I said yes we have standing water in the yard and noted it has been raining for days. He then said that we could raise the pool by a several inches so that my pool would not get and quot;backflowand quot; of water running into the pool. He said it would be more cement but that this was a good opportunity with it raining to see if there was a and quot;water problemand quot;. I asked how much it would cost and he said, and quot;$1200.00and quot;. I was furious and asked to speak with him in person. We met and I explained that I wanted to cancel the contract. I pointed out that I wanted a firm quote and the price had been increased twice. I had put a $2,000.00 deposit down and requested him to return my deposit and we part ways. He said he already ordered a liner and that my liner was a special liner because my shallow end had been increased by two feet, therefore, he could not return the liner. I found that odd. He said that he had about 2,000 dollars in the liner. I asked if he was saying that he would not return my deposit and he said that he could give me the liner. *** When the pool was completed they didn't increase the size of the shallow end ** The special liner it seems was actually a standard liner that should have been able to be returned.
So my options at this point were, lose the $2,000.00 deposit (and have a pool liner without a pool), have a pool installed that I now find may have rainwater draining into it, or pay Gulf Coast Pool and Spa an extra 1200 dollars. I communicating my dissatisfaction and argued my point that he was supposed to be a professional and that he saw my property when he gave a quote. I was making up my mind and I said I wanted the extra cement at cost so that the pool was installed right. I asked what his cost was and he said 700 dollars. He agreed to raise the pool for an additional 700 dollars rather than the 1200. I said ok and reiterated that I didn't want another issue with price to come up. He said he wanted me to be happy and I told him I was far from happy. I was way past that.
When digging they hit some sprinkler pipes. He called and said it would be an additional 200 dollars over the 400. I reminded him of the $400 maximum. I really couldn't believe he was trying to squeeze another 200 dollars out of me. At this point I was really thinking of seeing my attorney because I thought this was plain bad business and a company should not be able to do this.
For my part I paid him. I expressed to him that I was not happy.
The pool quality was satisfactory but they left my yard a mess. When I viewed the sample pools they were shown with beautiful landscapes. My yard was a damaged and a mixture of dirt and rocks with big ruts. After I complained they had the sprinker people rake it out a little. It still was horrible. My yard was left an eyesore.
Part of the concrete washed out on a corner. I sent in pictures through email and I guess they forwarded the info to the concrete people. The concrete people were very nice and quickly addressed the problem. Here is an example of where I had to do the quality assurance rather than Gulf Coast Pools. If I had not pointed this out I very well may have had a problem later on.
The pool enclosure people did a fine job as well.
My main complaint was my yard being torn to shreds with cement pieces strung all over, and the owner constantly on multple occasions adding in additional costs.
The staff at the office and the lady who came to my house for and quot;pool schooland quot; were very nice.
They really didn't address any of my concerns about my yard. I sent a written complaint and heard nothing. It was an overall bad experience.
I would not recommend Gulf Coast Pool and Spa and would have had another pool installer if I could do it over.
Just honest feedback here....

Prompt, professional, and expert service.

They were extremely prompt. I asked that things proceed as quickly as possible and there was no delay.

Bill ( the owner) came out himself and did the inspection. He found some electrical wiring problems that were installed incorreectly by the previous company that would have eventually damaged the system and had it rewired correctly. He also gave good advice on testing and ways to protect the pool during winter and hurricanes. Ann came out later and did a very thorough pool school which is really nice for first time pool owners.

Very smooth and professional experience. From the point of sale to the complete installation, everything was done efficiently, professionally and on time. They took care of everything: pulling all the required permits, digging out the pool, removing debris, cleaning up, setting up the pool with starter salt and chemicals, all the wiring and even gave us a good briefing on running and maintaining the pump, filter, etc. They set a timetable and they met it with no problem.
They are always available and very responsive when we have a question, and are just basically all around very nice people. We are very pleased with the quality of their work, the pool looks great and we would recommend them to anyone here in the Pensacola area.

We started as most do by asking friends and neighbors with pools how they liked theirs and would they do it again. Answers ranged from "don't waste your money" to "I'd do it again in a heartbeat!" My wife wanted a pool so the survey was a waste of time. We started by getting quotes from several companies, large and small. All were friendly and ready to go but Gulf Coast Pool and Spa Inc came out ahead as they put up with some of the most inane questions from me and remained what appeared to be genuinely friendly. That was a big plus but what put them over the top was the fact that they used the same crew for each installation and one of the owners would be onsite every day. We decided to go with them and have never regretted it. They lived up to everything and after the installation their customer service has been superb. Besides pool school and answering more questions from me often during that first season, they would call occasionally to see if everything was going all right. At the end of the first season with a cold front approaching the area I received a call from them reminding me to drain my pool pump to protect it from a possible freeze. Their call was a pleasant surprise. The price of construction was competitive but a tad higher than others by a few hundred dollars. It has become money well spent as they have always been available and saved me plenty by telling me NOT to buy certain chemicals others just love to sell. Now nearing the close of our 5th pool season I can still say that we are very happy with our pool and Gulf Coast Pool and Spa. They continue to give good advice to me to counter the silly things I sometimes do.

Pool liner was wrinkled and pulled away from walls after very heavy rains. Called Gulf Coast Pool and Spa for a estimate. It was half the price of other pool companies. Technician arrived on time and did a great job. It took a few days to get all of the water drained from under the pool and the pool itself. Very happy with the result and the service. Very friendly and professional service. Received bill and it was half the quoted estimate!! Will definitely use again.

The entire process of a new pump, new pool liner, and the installation of a salt system all went well and on time and at cost. I am a happy customer and will call them again when the need arises. Good people.

He has already put it in. He also went over how to work everything in the pool without trying to sell me anything. He said I could get some things for the pool at Wal-Mart for cheaper. They are members of the BBB. The lady I talked with and the guy they sent out were wonderful. You can't even hear the pump. He leaves absolutely no mess.