EVANS AUTOMOTIVE SERVICE CENTER
About us
Welcome to Evans Automotive! We are an approved AAA Auto Repair Facility and 2019 AAA Top Shop award winner, Best of Bay and Best of the Coast award winners, and winner of the Better Business Bureau 2014 Torch Award for Marketplace Ethics. Since 2002 we have served the Pensacola, Perdido Key, & Lillian, Alabama communities. We provide quality work and back it up with 5 year/ 60,000 mile local warranty and a 3 year/ 36,000 mile nationwide warranty. From classics to hybrids—We have the equipment and expertise. We have a comfortable and clean waiting area (child friendly) and provide a shuttle service to local areas. Discounts for AAA and active military are offered. We are very proud of the relationships we have developed in the Pensacola, Perdido Key, and Lillian communities over the years, and we will continue to provide excellent customer service for many years to come.
Business highlights
23 years of experience
Services we offer
& brake), Alignment, Alignments, Brakes, Diagnostics, Drive Train (engines, Electrical Systems, Exhaust Systems, Fleet Services., Fluid Flush (transmission, Fuel and Intake system, Heating, Hybrid Service, Power Accessories (windows, Starting & Charging Systems (including batteries), Steering & Suspension, Tire Balancing, Tire Sales, Vehicle Maintenance & Services, Ventilation & Air Conditioning Systems, coolant, etc.), locks, power steering, transmissions & differentials)
Accepted Payment Methods
- CreditCard
Reviews
4.632 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 9% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
Tina B.
Jul 2017
Would have chosen 0 stars if it was an option. They have an OVER 50% markup on parts because you HAVE to get the 3 yr. warranty even if you don't need it. The problem with that is that they are a Napa center, but you can buy the radiator at Napa for $218 with a LIFETIME WARRANTY, they charged me $453, you don't need that 3 yr. warranty they make you buy. Radiator hoses, at napa cost $25.20, they charged me $49.49. Evans said they had to get the parts from Ford, why?? Because they would have had to order them from Napa and it would take a week. So, why didn't you give me that option, no answer to that!!!!
Response from EVANS AUTOMOTIVE SERVICE CENTER
"[Member Name Removed]; We are sorry you were unhappy with your last experience with us. We moved forward with the approved work, with your consent. We don't believe it is ethical to hold your vehicle for a week waiting on a radiator hose to ship in order to save $20. Beyond over-the-counter pricing you researched, our parts have additional expenses for us including delivery, experience to select the best/most appropriate parts, people to order them, shop warranties, and the ability for us to pay our employees. We make it our mission to ensure that every customer drives away from our auto repair shop feeling satisfied by providing great service at a fair price. We are happy to answer any questions for you by calling me at 850-455-7374. Thank you - Polly Evans"
Martha W.
Dec 2016
unknown
Karen Z.
Mar 2016
unknown
Response from EVANS AUTOMOTIVE SERVICE CENTER
"We are so glad you are satisfied, and we will be happy to serve you in the future!"
Peggy M.
Jan 2016
unknown
Response from EVANS AUTOMOTIVE SERVICE CENTER
"Thanks Ms. M! We're happy that you're happy. Thanks for taking the time to share :-)"
Martha W.
Dec 2015
unknown
Response from EVANS AUTOMOTIVE SERVICE CENTER
"We are glad you are very satisfied with the services you received this month - If you need any further assistance, come see us again! Thank you :-)"
Craig M.
Jun 2015
unknown
Donna B.
Jun 2015
unknown
Terri S.
Jun 2015
The work was good but too expensive
Jennifer M.
Feb 2015
They were good.
Sally C.
Sep 2014
It's real close to us and they are very thorough and although they are real high on price they really do a very good job so my husband feels comfortable going there. They are expensive. They are worth it in the long run.
Jerry C.
Jul 2014
My experience was good. They are not cheap but they did good work. They are quick.
Judy S.
Jun 2014
Excellent service provided by staff. Would not hesitate to bring my car here in the future.
Response from EVANS AUTOMOTIVE SERVICE CENTER
"[Member Name]. - Thanks for taking the time for a review. We are glad you are happy, and please keep us in mind for "anything automotive"!"
Trevor G.
Jun 2014
I really had a good experience here. They are very thorough, and are proactive with recommending services that you may want to consider in the future (without making you feel like they are just trying to "upsell" you something).
Honestly, it's hard to find a trustworthy mechanic. Evans is definitely my favorite place in town. If you really care about your car, I'd recommend this place above anywhere else.
Honestly, it's hard to find a trustworthy mechanic. Evans is definitely my favorite place in town. If you really care about your car, I'd recommend this place above anywhere else.
Response from EVANS AUTOMOTIVE SERVICE CENTER
"T.G. - Thanks so much for the review! We truly value your business, and we will work very hard to maintain your trust."
Martha W.
Jun 2014
unknown
Jerry C.
Apr 2014
unknown
James M.
Apr 2014
unknown
Jere W.
Feb 2014
Excellent mechanics, this was my first experience with Evans Auto and can assure you they earned my business again.
Response from EVANS AUTOMOTIVE SERVICE CENTER
"Thanks [member name removed]. - We will work hard to maintain your trust!"
Stephanie F.
Nov 2013
They were super quick in fixing the alternator and battery - car arrived at 2:30pm and we got the call to pick up at 5pm. I felt the price was slightly high but well worth it to not be without a car for days. They clearly were prepared to handle the problem (did not have to order any parts) and were very friendly.
Response from EVANS AUTOMOTIVE SERVICE CENTER
"We are glad you are happy with the service you received. Our prices reflect the use of highest quality parts and a 2 yrs/24,000 mile warranty - We'll keep you on the road!"
Steven P.
Nov 2013
I own a high mileage vehicle that I a baby. It provides very reliable, comfortable, and cost effective transportation. Other than for tires, the vehicle has always been serviced by a dealer. A dealer is not a convenient option where I now live and I decided to give Evans a try. I was impressed by their willingness to make sure mine and the vehicles needs were met. A call to confirm my expectations regarding factory suggested items, without the feeling I was being up-sold, was appreciated. They have a clean and professional shop and I plan to use them again in the future.
Brandy T.
Oct 2013
Just fine. No problems.
DANIEL C.
Aug 2013
We have had over $5,000 worth of "service" performed on our vehicles at Evans. Each time, there was always something else that needed to be done which ALWAYS resulted in additional parts & labor.
I am too upset with the service and price that I am reluctant to say more than that I shall never darken their door again. The last service writer, Mike, was condescending and rude, treating us like we were less than second class citizens, insulting our intelligence. They would not stand behind the work that they did on the air conditioning. We paid in excess of $1,900 to have the entire system re-built early on but the system never functioned correctly. Finally, we had a high-pressure hose replaced, something that should have been done in the first place, only to have a continuing leak problem. The final straw was when we were told that it was, again, "something else" and then they had the audacity to charge us. NEVER AGAIN !!!!!
I am too upset with the service and price that I am reluctant to say more than that I shall never darken their door again. The last service writer, Mike, was condescending and rude, treating us like we were less than second class citizens, insulting our intelligence. They would not stand behind the work that they did on the air conditioning. We paid in excess of $1,900 to have the entire system re-built early on but the system never functioned correctly. Finally, we had a high-pressure hose replaced, something that should have been done in the first place, only to have a continuing leak problem. The final straw was when we were told that it was, again, "something else" and then they had the audacity to charge us. NEVER AGAIN !!!!!
Response from EVANS AUTOMOTIVE SERVICE CENTER
"[Member name removed], when you came in about two years ago you could not swith from hot to cold. We found that the doors behind the dash were broken. We pulled your dash to gain access the the air box Nd found three doors that were broken. We showed you the parts and system worked. You brought car back about nime month later and a/c not cooling properly. We found a high pressure line leaking. We fixed and tbe /c was cooling again. The next visit wwe did find another leak. Your vehicle has many components that could leak or fail. We do stand behind our warranty for the items we do replace. When we repair one item in a system it is possible that another item can fail. Evans automotive strive on you getting great service and stand behind our website arranty."
Robin G.
Aug 2013
Took me a long time to post this review because I wasn't sure how I felt. I took my car in based on favorable Internet reviews. I had a bad squeal in the front and told them it was the brakes because I'd had them worked on several times (in GA) and they never got them right. Instead when I picked up the car I was told the front were fine but the back needed to be changed (which I thought would also need to be done) and I had a broken motor mount that was causing the vibrations I noticed.
The car seemed fine for about 50 miles and then the vibration started up again even worse, and the front squeal was just as bad. I took it back a week later. This time they found the front brakes were indeed messed up (worse than I suspected) and had not really been checked at all. So I was unhappy about the lack of professionalism, but happy about their response in making it right.
But they told me another motor mount needed to be replaced, which also made me unhappy because they didn't find that when they were replacing the first one. But it did explain why the vibration came back so quickly. The second time I was in, a mechanic came out and explained in detail what was likely going on. His explanation made a lot of sense, and I felt that the second trip in resulted in a more professional job overall.
I will give them credit for investigating a rattle in the rear which I thought was the spoiler. They had a guy sit in the truck while they drove around the parking lot! Turns out it was a broken plastic clip which can't be repaired (and I get that--it's an old car that has other plastic clips breaking that I can see).
So, they messed it up the first time but really made sure it was right the second time. So would I go back? Yeah. I will.
The car seemed fine for about 50 miles and then the vibration started up again even worse, and the front squeal was just as bad. I took it back a week later. This time they found the front brakes were indeed messed up (worse than I suspected) and had not really been checked at all. So I was unhappy about the lack of professionalism, but happy about their response in making it right.
But they told me another motor mount needed to be replaced, which also made me unhappy because they didn't find that when they were replacing the first one. But it did explain why the vibration came back so quickly. The second time I was in, a mechanic came out and explained in detail what was likely going on. His explanation made a lot of sense, and I felt that the second trip in resulted in a more professional job overall.
I will give them credit for investigating a rattle in the rear which I thought was the spoiler. They had a guy sit in the truck while they drove around the parking lot! Turns out it was a broken plastic clip which can't be repaired (and I get that--it's an old car that has other plastic clips breaking that I can see).
So, they messed it up the first time but really made sure it was right the second time. So would I go back? Yeah. I will.
Robin G.
Aug 2013
My husband's car. He said he paid the same here as he would have at the dealers but got far more done, and was very happy with how well everything was explained to him.
Joseph M.
Jul 2013
Exceptional staff at Evan's Automotive;
Alan G.
Jun 2013
It is a good service, but a little high. In addition, the demeanor of their staff is good.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
EVANS AUTOMOTIVE SERVICE CENTER is currently rated 4.6 overall out of 5.
EVANS AUTOMOTIVE SERVICE CENTER accepts the following forms of payment: CreditCard
No, EVANS AUTOMOTIVE SERVICE CENTER does not offer free project estimates.
No, EVANS AUTOMOTIVE SERVICE CENTER does not offer eco-friendly accreditations.
No, EVANS AUTOMOTIVE SERVICE CENTER does not offer a senior discount.
No, EVANS AUTOMOTIVE SERVICE CENTER does not offer emergency services.
No, EVANS AUTOMOTIVE SERVICE CENTER does not offer warranties.