Duggins Services

Good will have more to add, as i have pending work.

Installation went well. Only problem was excess glue was left on the floor that I had to clean up.

Cost was all covered by home owners insurance. We were out of town and they dealt with my 17 year old daughter. They were wonderful. They took care of everything without us even being there. They were just great.

Very efficient and took care of moving everything. We have used Duggins before and will again.

They did an excellent job and I would recommend them to others. Even my neighbors commented on the work. They were easy to do business with.

The work was done in a timely and professional manner. They loaded and unloaded the rug from my truck

Wonderful, installed quickly yet professionally. Looks beautiful!

Small metal gate and front door were to be painted. I knew the front door had an area of small rust. I disclosed that. I was scheduled several weeks out. The painter's were prompt and tried to satisfy the requirements. In fact they pointed out an area of wood rot near the front door which I asked they address. I bought all the materials (not brushes for the job including a weather strip and wood rot stabilizer. They instructed me what to buy. Did not buy wood filler. I was happy with the work initially. Unfortunately the small spot of rust that was the initial area of concern came back. Lowe's advised me to use a latex paint inside and oil based paint outside. Despite using Sherwin Williams Rust Converter the rust area came back in approximately 6 weeks. I followed up after the rust stain reappeared and was led to believe Duggins would repaint the interior part of the front door with an oil based paint after sanding down and treating the rust spot once again. I was told they were really busy and would come by my house when they were in the area. Several weeks passed by. After cleaning up at my front door last week I noticed some dimpling around the wood trim near the bottom of my front door.I put my finger on the area and it pushed through. That was the same area that I paid extra to treat. Between the rust reappearing on my white door and the wood rot repair failing, I felt I needed to see if they would make it right. I was told that the paint was customer supplied and their warranty was 30 days. I should follow up with Lowe's on their warranty. As far as the wood rot, I was told that I must have a drainage issue for it to reappear. Gutters not in that particular area. How do I know the painters removed all the wood rot, stabilized it and filled it completely. I was not watching 100% of the time. In essence they said they performed their services and the issue was with Lowe's and an area that gets wet I should address. I should not accept complete blame for selecting products. I thought I was buying the correct products. Should I have been better advised by the professionals? I will try to correct the problems since they say they have met their warranty. I am disappointed.

Overall I was very happy with the work done. They called ahead to notify us that they were going to arrive on time and did. The two young men were very congenial and friendly. They did a thorough job of cleaning the carpets and overall I am very satisfied with the quality of their work. The only thing I was disappointed with was the amount of time it took the carpet to dry. They estimated that it would take between 2-4 hours and it took over 12. However, I would use this company again.

Did not complete work in a timely fashion or call to inform me of what was going on. And the worker did not return my phone calls.