Doodlebuggers Service Network

"Mrs. [Member Name Removed], We regret that you feel the professional services we provided were of no value. The assessment fee was $175 and was deductible off an air duct cleaning and/or sealing procedure. The quote was NOT just for cleaning 11 vents but was to clean the duct systems by a NADCA certified and trained professional as well as sealing your ducts from the inside resulting in potential long term energy savings. It was a complete solution to the problems that were being reported to us at the time of our visit. It not only included cleaning and sealing the duct system but it also included cleaning the blower assembly, evaporator coil, properly sealing the return, caulking your boots and applying an anti-microbial coating to the plenum area. The $175 while deductible paid for the certified technician and his helper to be at your property for 2 1/2 hours to properly diagnose your specific situation before making his recommendations to you which was a complete solution to your issues. While I understand you may have been upset or shocked by the price of a complete solution to solve your specific issues properly and professionally, I do not feel you are being fair or even honest to give the above review. When we contacted you a couple of days later to see if you had any questions about the quote you rudely laughed and hung up on our team member with no discussion what so ever. Why would you pay a certified highly rated professional to come into your home to give you an honest and true solution to your issues after a thorough assessment and then just act like we did nothing or offered not real value? Either way we thank you for the opportunity to learn from this specific human interaction. And weather you believe me or not we do truly wish you well and hope you proceed with a proper corrective action to your problems with an properly trained and licensed professional."

"Thank you for your feedback about your experience with Doodlebuggers Service Network. We strive to provide the highest quality and best customer service experience, with every customer we serve. Things happen from time to time that may not be up to our nor your standards. When this does happen, we always ask the customer to let us know right away, so that we can correct that situation immediately. This helps us to continue to improve our customer service experience for you and future customers. Frankly, I am baffled by your ratings of our service. You have listed an F on professionalism. You stated that we cleaned your chimney when in fact we did not clean your chimney. According to our records, we only provided an inspection and did not recommend a cleaning because it would not benefit you. We then sent an estimate for repairs that were recommended including detailed pictures, repair estimate, after pictures of work we have completed before and sample written warranties for the suggested repairs. Our customers for the past 16 years have been absolutely WOWED by our thorough and professional process and yet you have determined we deserve an F for professionalism. Furthermore, you listed a D on quality of work. I am not sure how being honest and forthright with your inspection correlates to a low quality score. What exactly was low quality? Then to add insult to injury you listed a C for punctuality. Your appointment was scheduled for arrival time between 3-4pm. We arrived at 3pm per our records (check your copy) and called the day before to confirm your appointment. In regards to you listing a C for responsiveness, we made a follow up phone call two days after the estimate for repair was e-mailed to you, verifying you received it and offered to answer any questions you may have about the estimate. That phone call was an optimum time to speak up about your dissatisfaction with your service. In addition to that, I am not sure why these comments and ratings are just now being posted, 5 months after the fact. There were no indications from the inspection or follow up call made that we were unprofessional, non responsive, untimely and somehow provided subpar quality work during your inspection. There was certainly an opportunity to inform our office staff what had happened so that we could have corrected it or cleaned whatever was made dirty. It is unfortunate for you to have waited so long to make a complaint that could have easily been corrected in a timely fashion. Instead you listed it on Angie's List without even giving Doodlebuggers a chance to fix it. In conclusion, the integrity of our company rest upon the shoulders of our staff. Our technicians are nationally certified, properly insured and professionally trained to the highest measure and we uphold those standards throughout our company. Fortunately for us, our reputation in the community speaks for itself. We are an A+ rated, accredited business with the Better Business Bureau and have been since 1999. We continue to provide the most outstanding service experience ever by listening to our customers and meeting their needs. We appreciate your business and wish you the best in finding another service provider that can meet your needs."