Celebrations

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I've used them for almost 30 years and they have wonderful floral arrangements, gifts and everything. They're fairly priced and the service is great.

I've used them for many years. They're pricey on some arrangements but their arrangements are long-lasting and fragrant.

I ordered an arrangement for my mother this past Mothers Day 2008 and as I live two states away I relied upon the overall reviews of Florists in the Pensacola area off of the internet. I should have looked for a florist with more reviews than what was posted as the Celebrations Florists fell flat on their face. The arrangement was to be delivered on Saturday and the driver had permission to leave the arrangement on the front porch of the home. The house was located in a single family residential neighborhood with all houses clearly identified by street numbers. Celebrations was given the correct address and had two contact numbers for my mother as well as a contact number for myself if any questions should arise. No arrangement was delivered to my mother nor was any attempt made to contact myself nor my mother. When I contacted Celebrations on the Monday following Mothers Day they said with annoyance "they would follow up with the driver and call me back but more than likely your mother just doesn?t see the flowers". When they returned my phone call they had a very high and mighty attitude and spoke to me in a disdainful manner when they addressed me. They conveyed to me that "the driver is right outside your mother?s house and the arrangement is sitting on the porch". I said in return that I found that very interesting and asked if they would please call my mother so that driver could meet her at the door. You see my mother was at home at that time and when I called her on the other line there was no driver outside her door and there was no arrangement on her front porch. When Celebrations called again they conveyed the fact that "they had delivered the arrangement to the wrong house and wanted to know what I wanted them to do about it". When you make a mistake in business you don?t infer to the customer with attitude or impertinence as to what ? you want us to do about it? you convey a possible solution to the error and then ask the customer if this course of action will facilitate an optimistic assessment of the entire transaction. I would love to have sent this e-mail to you with a glowing review of the celebrations business going above and beyond after an error was made but sadly that is not what occurred.