CAVALIER TELEPHONE

They quoted me $10 for the second line. When they came out they told me that I was too far out for DSL. We ended up not getting the DSL and now they are charging me 19.99 for the second line. They did this Labor Day weekend but after they completed no one could call us for few days. It stated the line was disconnected.

Overall I hope I never have to deal with company again, I finally canceled service with them, still waiting on the $169 they owe me from my payments! They provide poor service and I do not recommend them!

The service itself was satisfactory. What has become completely unsatisfactory has been the experience of terminating service and having billing stopped (for service that is no longer provided). I terminated service with both companies - because I switched to a 'bundle package' with another company (my internet and cable provider). That occurred on 31 July 2007. On 20 August 2007, I contacted Cavalier to ensure that I had provided time for any final telephone calls to be billed and have a record copy of payment of a final bill of $46.33. Every month since then I get statements suggesting that I am in arrears on payment. When I call, I invariably get a "zero balance" statement (on 22 October I spoke with Jamique at 1615 - after being on hold from 1557 or 18 minutes). Jeffrey Earhart is the Executive Vice President for Customer Service. Despite asking to speak to him, the line went silent for more than one minute, so I hung up (based on being hung up on earlier this week).