Anderson Subaru

They did a fine job on all of that. They would get all "A"s. I was very pleased with them.

No cost, part of purchase of car.

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unknown

Clearly they picked the most expensive solution first, then worked their way down the list.  I complained but the only break they gave us was to waive the 150.00 labor on the oil drain valve.  We had the car in there a total of 4 times.  On one of the occasions they even gave us back the wrong car.  All in all the project hung us up for 3 weeks with parts delays and the final cost was over a thousand dollars.  OH... they did provide us with a free loaner car.  
Possibly the fact that we are out-of-towners had something to do with it.  I told the service manager I was going to post here, it didn't matter.  
I would not recommend this dealer to any out-of-towner for sure!

They were vey courteous and professional. Excellent work, it's very easy to schedule.

oil change

We are a military family who live in the Niceville/Ft Walton Beach area.  We were in the market to purchase a new 2013 Subaru Outback. We went to Lee Subaru in Ft Walton Beach and were given an offer on the exact model Outback that we wanted.  They gave us a price in writing.  Anderson Subaru in Pensacola advertises on the local television stations that they "will beat any Subaru Dealers price within 150 miles".  Lee Subaru is approximately 65 miles from Anderson Subaru.  So I drove to Anderson Subaru in Pensacola and presented them with my written offer.  After the salesman consulted with the managers, and ultimately Mr. Anderson, they came back and told me that they would not beat or even match the price I was given by Lee Subaru.  When I reminded them of their television commercial promising to beat any price within 150 miles they acknowledged that their advertising did make that claim.  They again went to Mr. Anderson and returned saying again that they would not match or beat the price.  No apologies...just an attitude of "don't let the door hit you on your way out"  Needless to say we returned to Lee Subaru and purchased the car from them.  Anderson Subaru continues to run the TV commercial making their false claims!!!  Very dishonest and zero integrity.  If they are willing to lie to get you in the door what else will they lie about?

OUTSTANDING

They were good.