ORLANDO MINI

We negotiated a price and financing for the car locked in for 60 days at 0% on a car from this company. The day the car arrived (it was ordered to specifications) 43 days into the locked in rate date the dealer informed us that the financing rate went up by 2.99% or we could find our own. The three percent financing rate would cost us about $2,700.00, so the price of the car went up by $2,700.00 the day the car arrived. The dealer said the salesperson made a mistake, and he acknowledged that he did, but we made the decision to buy the car based on the price minus the $2,700.00 increase. The dealer would not stand by its word on the price and we walked away from the deal, not so much because of the price (we ordered the same car from a different dealer and had to pay the financing we could get there) but because the dealer would not hold to his word. This is the lowest form of business practice.

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unknown

The sales experience was great. A lady, Ashley, helped me in purchasing my new car.

They are always professional, helpful and courteous! We return here often!

I purchased my vehicle used from another dealership. There were a lot of problems with the car that were not disclosed. I took it to Downtown Mini and they were friendly and fixed everything. I probably had to pay a little more than using an actual private parts service place, but I got what I paid for. Everything is warrantied and if there are problems they will fix it. They are also very empathetic to the situation that I had, because I thought I bought a car with no problems, and unbeknownst to me there was $3500 of work. I got blindsided buying an 8 year old car that I thought was going to need a little bit of maintenance. They are all really friendly - I had to wait 6, 7 hours one time and it was still a good experience. They did some touching up of the paintwork as well, which they never charged me for. The service manager and the service associate I dealt with were both very nice and very helpful.

It went very well. Larry was a great help in ordering the car. He did not pressure me to get anything I didn't want/need. He made suggestions that saved me some money also. When I have returned for maintenance or service (my heated seat wasn't working, but the plug had just come loose), Larry recognized me and checks with the service department to see what is going on with the car. Mini also provided me with a car to drive when I had some accessories installed.