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FLORIDA LEAK LOCATORS

Pool and Spa Service, Plumbing

About us

Our team is specialized in the location and repair of leaks in pools and spas. "WE DONOT OFFER POOL CLEANING SERVICES". We use highly sensitive underwater audio equipment to listen to all the fittings, main drains, lights and other features in your pool and/or spa. This helps our highly skilled technicians determine where the pool leak is located, guaranteed. Contact us now, we look forward to serving you!

Business highlights

27 years of trusted experience
Se Habla Español
Family Owned & Operated

Services we offer

Our services include electronic leak detection, swimming pool repairs, pool plumbing leaks, pool crack/structural repairs, light niche replacement, and pool skimmer replacements.

Services we don't offer

POOL CLEANING SERVICES, POOL MAINTENANCE - Surface Remodel - Deck Remodel - House or Slab Leaks

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.9226 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 151-175 of 226 reviews

LORETTA D.
10/2010
5.0
pool cleaners
  + -1 more
Folks, it doesn't get much better than this. Florida Leak Locators are professional leak detectors. Their motto is: "We Find Leaks. We Fix Leaks. That's All We Do!" What's exceptional about Florida Leak Locators is their commitment to customer service, their expertise and equipment, and their commitment to get the job done. Well the Tampabay Rays are just one game away from moving on so ..... thanks BETH, DAVE and FLORIDA LEAK LOCATORS !! GO RAYS !!!
Description of Work: My swimming pool was losing about 1/2" of water per day. I immediately went to Angie's List to research the best pool leak detectors. After a search, my choice was Florida Leak Locators. Why? They have great reviews, great pricing, and finding leaks is all they do !! They find leaks and fix leaks. Period. I called and got a very informed person who advised that the weather was cooling down and so was my pool. He suggested that before I pay for an inspection, that I first perform the bucket test to ensure that I had a leak. I followed his instructions and sure enough, I had a leak. I called back on a Saturday and left a message that I needed service and to please return my call. On Monday I was prepared to call them, but at 8:15 a.m. I received a call from BETH !! BETH asked me several questions about my situation, told me to ensure the pool was filled to the proper level and clean and clear and then set an appointment for the next day -- Tuesday!! I was very pleased they could come so quickly. BETH said that the technician would call me on Tuesday between 7:30-8:00 a.m. on Tuesday to give me the arrival time. BETH's customer service was top notch. I hung up feeling confident I was well on my way to a remedy. At 8:00 a.m. today, Tues, Oct 12, I received a called from DAVE, my technician. DAVE explained that I was his 3rd stop of his day, that he would arrive between 11-11:30 am today and that if any thing changed, he would contact me. At 11:10 a.m. today, DAVE called and said he would arrive in about 15 min. and he did!! DAVE arrived and carefully ran through his inspection procedures. After initial testing, DAVE determined he would have to get in the pool to further evaluate and he geared up in his wet suit. Florida Leak Locators have sophisticated detection equipment and know how to use it. Within minutes DAVE found the leak at the main drain in my pool and repaired it quickly and professionally. You can barely see the epoxy line. It's perfect. This entire process took DAVE about ONE HOUR. Start to finish folks. Then DAVE gave me a call to let me know that I was good to go and wanted to know if I had any questions. DAVE said to keep the pool pump off for the rest of the day and if I had any further drop, to let him know and he'd be back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

SANDRA M.
08/2010
5.0
pool cleaners
  + -1 more
Dave arrived on time and performed a test on all lines to rule out leaks in the underground system. He noticed a leak in the pump housing and gave us advice on how to repair it ourselves. He checked the light fixture and found no leaks, then turned to the skimmer and found a number of holes around the skimmer system that were leaking large amounts of water. He repaired the leaks on site. We have had no further issues with the pool losing water and are very pleased. Dave was very professional and courteous, and showed us what he was doing each step of the way. I am.happy to recommend this company.
Description of Work: Performed full leak test and repaired leak at skimmer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

William F.
05/2010
5.0
pool cleaners
  + -1 more
Job done as promised in every respect. Very competent , courteous and thorough. A well run business.
Description of Work: Locate 2 leaks and make temporary repairs. Replace skimmer under pool deck.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

MARILYN C.
03/2010
5.0
pool cleaners
  + -1 more
We contacted Florida Leak Locators. They were extremely helpful on the phone and scheduled an appointment within the week. The young man who came out was very professional and knowledgeable. He tested the lines and found a leak in the skimmer. He sealed the entire mouth of the skimmer with epoxy. The water was extremely cold, but he spent the time doing a good job. He then explained about different kinds of pool leaks and what we needed to watch in the future. He told us that eventually we might have to replace the skimmer, but saw no reason to do so at this time. I was very impressed with him and his service.
Description of Work: We had a leak in the pool. The water level was going down significantly and we were replacing the water each week. Florida Leak Locators located and repaired the leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Julia M.
08/2009
5.0
pool cleaners
  + -1 more
had florida leak locators repair a leak very nicely at a pool about a year and a half ago. service was terific so I called them to repair another pool that was losing water. they came and identifies 2 leaks on at jet and one at skimmer both large enought o account for the water loss. Well a week later the pool was still losing water. I called Fla leak locators and they were very apologetic and came right back out ( 3days) the reviewed everything and worked on every jet, light etc. and then found that there was a likely crack in main spa drain. They discussed my options with me and we decided to cap the spa main drain. No charge for return service even though Matt was here for nearly 2 hrs. A couple of weeks later there was a sizable drop in water level, called Fla leak locators again and was quickly called back by owner sean, he then came out himself and reviewed matt's work and then ound that this most fecent water loss was due to pump valves being mis-set. Sean once again clearly explained my options even though this newest loss was the fault of someone else. And once again no charge for this 3rd site visit. All emplyees are courteous, thorough and respectful. They explain the problems and the options without being condescending. Very nice experience.
Description of Work: multiple leaks in various areas and systems in this pool found and repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Steven Z.
06/2009
5.0
pool cleaners
  + -1 more
Fixed leak ... no apparent problems
Description of Work: Patched leak in main drain of swimming pool

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

William H.
04/2009
5.0
pool cleaners
  + -1 more
It was excellent. The technician, Matt Ketcham, arrived on time and with all the necessary equipment and supplies. He was very professional and knew more about swimming pools and equipment than any contractor we've ever had. He explained what he was going to do. When he finished, he took me to each of the locations describing what he found and how he repaired it. We couldn't be happier with the results. We highly recommend this company.
Description of Work: Detected and repaired 6 leaks in my swimming pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

BARBARA R.
01/2009
5.0
pool cleaners
  + -1 more
They had to come back 4 or 5 times to find the leak. But they kept coming back until they finished the job and until it was right! They did an excellent job!
Description of Work: They found a leak in my pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JOHN M.
12/2008
5.0
pool cleaners
  + -1 more
Hardest part was to convince them that I did have a leak. They are very conservative and try not to go if they think there is no problem. However, if you do the bucket test, and the water level in the pool drops more than the water level in the bucket, you have a leak(even if the difference is only 1/8"/day as it was in my case). When they did arrive, they fixed the leak promptly. It was around the(cracked)skimmer, and at the water return. After sealing affected areas with some hydraulic cement, leak is completely gone. I am also getting my pool remodeled soon, and as a bonus I received plenty of good advice from the repairman regarding different issues/concerns with the remodel project. He himself has remodeling experience and was happy to opine.
Description of Work: Had a small pool leak-losing a bit over 1/8" water per day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

JOHN R.
10/2008
1.0
pool cleaners
  + -1 more
We were told that we would be charged for the service even if no leak was found and we accepted that. The technician came out, did some investigation and decided the leak was at the drain. He then proceeded to put putty around the drain. The job was very unsightly and the first time it was vacuumed, it all broke apart and came away from the drain. We were then told to do a bucket test which was done and the result was that the slow leak is still there. Another technician came out and put a bucket in our pool and no one has ever returned.
Description of Work: We have a slow leak in our pool and wanted to locate the source and remedy the problem before it gets worse.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$285

Response from FLORIDA LEAK LOCATORS
BEING A FAMILY OWNED BUSINESS THIS REPORT WAS DEEPLY UPSETTING. FIRST OF ALL THE CUSTOMER PAID $235.00 FOR THE LEAK TEST, NOT $285.00(HAVE A COPY OF THE CANCELED CHECK). HE WAS NOT GIVEN A 30 DAY WARRANTY AS THE MAIN DRAIN IS PULLING AWAY FROM THE POT AND NEEDS A MAJOR REPAIR WHICH IS NOT INCLUDED IN OUR LEAK TEST, ONLY MINOR REPAIRS. FOR THE CUSTOMER WE PATCHED THE LARGE LEAK ANYWAY UNTIL HE COULD GET THIS REPAIRED PROPERLY. THIS WAS EXPLAINED TO THE CUSTOMER. WHEN HE CALLED BACK WE EXPLAINED HE DOES NOT HAVE A WARRANTY AND TOLD US HE WAS ONLY LOOSING ONLY 3/8" IN 24 HOURS WHICH IS A MINOR AMOUNT. BECAUSE CUSTOMER SATISFACTION IS IMPORTANT TO US, WE RETURNED TO DO A BUCKET TEST WHICH WE DID AND AND FOUND THE LEVEL THE SAME AS THE BUCKET. AT NO TIME IN THE PAST TWO MONTHS HAVE WE RECEIVED ANOTHER CALL. THIS REPORT WAS THE FIRST TIME WE WERE AWARE OF HIS DISSATISFACTION. WE ARE VERY CONCERNED ABOUT OUR CUSTOMERS, HOWEVER A PATCH IS A TEMPORARY FIX WHERE HE NEEDED A REPAIR TO CORRECT THIS PROBLEM. CUSTOMER DID NOT GIVE US AN OPPORTUNITY TO QUOTE HIM A PRICE FOR THE REPAIR OR CALL US TO SEE WHAT WE COULD HAVE DONE FURTHER FOR HIM, INSTEAD HE FEELS COMPELLED TO GIVE US AN F IN EVERYTHING. THIS IS NOT RIGHT.

TERRY A W.
09/2008
5.0
pool cleaners
  + -1 more
I left the gate and lanai unlocked and they let themselves in. He said the skimmer was fine but found 3 return ports that 'drew dye'. He applied epoxy to those ports. I am still monitoring the rate of water loss, but it does seem to have slowed down.
Description of Work: This work was done in September 2008 - a year after they fixed the skimmer. The water level in my pool still seemed to drop too fast so I called them back before the warranty ran out on the skimmer work. They were prompt, but could not come out on a weekend - hard for someone who works.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$265

Response from FLORIDA LEAK LOCATORS
IF TECHNICIANS ARE AVAILABLE ON SATURDAY, WE CAN SCHEDULE A VISIT. THE OWNER WILL ALSO HANDLE ANY WEEKEND EMERGENCIES, LIKE AN EMPTY POOL OR A COMMERCIAL POOL. OUR TECHNICIANS BEGIN WORK AT 6:30 AM., M-F AND WORK UNTIL DARK AT TIMES. NOT EVERY SERVICE COMPANY WORKS WEEKENDS.

SHERRI J.
09/2008
5.0
pool cleaners
  + -1 more
Fl Leak Locators came twice to repair a leak and we were still losing water. They sent Matt out (after 35 days at no extra charge). He worked tirelessly to find and fix the leak for the final time! It has been over 4 months and we see no noticeable leaks in the pool. I was impressed by the companies willingness to satisfy us and Matt's relentless determination to fix the leak once and for all!
Description of Work: We were losing several inches of water a day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

WILLIAM P.
09/2008
5.0
pool cleaners
  + -1 more
I called Florida Leak Locators and made an appointment and was quoted a price. The technician called at 7:30 the morning of the appointment and said he would be there at 10:00. Matt was punctual as well as professional and after surveying the pool with his listening device, he located the leaks which he repaired. I would recommend this company to anyone as I am a satisfied customer.
Description of Work: The technician, Matt, located the major leaks around the mouth of the skimmer and sealed all of the leak areas with epoxy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Diane H.
08/2008
5.0
pool cleaners
  + -1 more
I had three companies come out before them come out and then I had him come out and it was located and resolved in 15 minutes. The owner came out and did the work and he was a very nice guy.
Description of Work: They came out and fixed a swimming pool leak for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

DEVENDRA A.
06/2008
3.0
plumbing
  + -1 more
They fixed the leak but they created other problems. We had three rotating heads that were damaged by them. They denied it. Then I asked for them to replace them. I said I would pay for two of them and they could pay for one and put it in for us. When I called her this spring she said she never told us that they would do that. She said she had left two but they never had. Nobody ever saw them.
Description of Work: There was a leak in the return pipe for the pool. They had to cut through concrete and find it. They fixed it.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$1,800

Response from FLORIDA LEAK LOCATORS
TO OUR KNOWLEDGE WE DID NOT DAMAGE ANY HEADS, BUT RATHER THAN ARGUE THE ISSUE WE DECIDED TO BUY THREE HEADS (WE DID NOT CHARGE HIM FOR ANY OF THEM). THIS GENTLEMAN WAITED OVER 9 MONTHS AND THEN CALLED AND SAID WE DID NOT DO OUR JOB??? I HAVE DETAILED NOTES THAT HE SAID HIS POOL COMPANY WOULD PUT IN TWO OF THE POP UP HEADS AND SO BUD OUR TECHNICIAN LEFT TWO NEW HEADS ON HIS BACK TABLE AND WE DOVE THE POOL AND PUT A NEW HEAD IN THE ONE HE SAID WE DAMAGED. I GET A LITTLE SUSPICIOUS WHEN SOMEONE WAITS ALMOST A YEAR TO CALL AND COMPLAIN. NOTE: OUT OF THE GOODNESS OF OUR HEART WE DID PURCHASE THREE MORE HEADS AND WERE GOING OUT TO REPLACE THEM AS A GOOD WILL GESTURE AND THEN WE READ OUR NEGATIVE REPORT. WE WILL STILL DO THIS FOR HIM, BUT I THINK HIS REPORT IS UNFAIR AND UNJUSTIFIED AS WE DID EVERYTHING WE AGREED TO DO AND THEN SOME.

Karen S.
05/2008
5.0
pool cleaners
  + -1 more
We called Florida Leak Locators on a Monday, but they were so busy they could not send anyone out until the following Tuesday; over 1 week. We had done research on the web and like this company and were willing to wait. Once they arrived they were able to locate and fix the leak quickly.
Description of Work: Had a major leak in our pool and didn't know where the leak was located. We were having to fill our pool daily; the pool level was going down more than 1 inch every day. Florida Leak Locators came out and located the leak in our skimmer and had it fixed in less than 1 hour.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from FLORIDA LEAK LOCATORS
WE ARE ALWAYS ONE WEEK BOOKED IN ADVANCE. EMERGENCIES DO HAPPEN IN THE POOL BUSINESS, EMPTY POOLS, COMMERCIAL POOLS, ETC. WE HAVE 4 TRUCKS ON THE ROAD AND THERE ARE NOT ENOUGH LICENSED POOL LEAK DETECTION COMPANIES AVAILABLE. WE PRIDE OURSELF ON OUR OUTSTANDING SERVICE.

Steve M.
04/2008
5.0
pool cleaners
  + -1 more
I can't say enough good things about Florida Leaks Locators. From Carla who took the initial call to Bud who made the service call, everyone was professional, courteous and very helpful. It's a real 'treat' to find people who are honest and actually interested in doing a first class job. I highly recommend them.
Description of Work: We were losing 6 to 8 inches of water a day in our fountain and were convinced there was a leak. Bud came out promptly and identified the problem as a missing check valve on the fountain. Just to be sure there was no leak, we set up a "bucket test" and it showed there was no leak in the pool or the fountain. Bud only charged us for a service call and recommended someone that would install the check valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

MARY C.
01/2008
5.0
pool cleaners
  + -1 more
This job went extremely well. Upon calling their office to make an appointment, I was given instructions as to how to measure the amount of water the pool was losing daily and how much a repair would cost. I was told that if the leak was detected inside the pool, that there would be a charge of $265 (detection and repair). Any leaks determined to be outside the pool would be given an estimate for repair. After making the determination of amount of daily water loss and calling them back, I was given a prompt appointment. Ron was very methodical in his location of the leak and took his time to check out everything, even to the extent of putting on a wet suit to thoroughly check out all aspects of where the leak might be--necessary, given the size of our pool and the fact that the water was cold (it was December 27). After determining that the leak was behind a pool light, he promptly repaired it.
Description of Work: Ron came out and methodically checked different areas of the pool for a leak. He finally detected a large leak behind one of our pool lights and made the necessary repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

MAUREEN S.
01/2008
5.0
pool cleaners
  + -1 more
They were timely, did a complete check of the pool and found the leak around the light (which they suspected, but did a complete check anyway). They then proceeded to fix the leak.
Description of Work: Our pool had a leak, we called them in to find then fix it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

MICHAEL H.
01/2008
5.0
pool cleaners
  + -1 more
I called and left a voice mail and promptly received call back. The process and cost were explained and an appointment was set. Ron came, located and repaired the leak in our pool. He called my wife and explained where leak had been located and the repair work. There was no additional cost for the epoxy repair. If you suspect a leak in your pool, this is the company to call.
Description of Work: Located and repaired leak in pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

BARBARA O.
12/2007
5.0
plumbing, pool cleaners
  + 0 more
We are very pleased with the results and really appreciate his expertise and advice. He knew exactly what he was doing and kept strategizing and trying different things until he figured out the problem. Thanks to him, we didn't have to go through the expense and trouble of having our deck dug up, etc. We worried about whether the leak had caused soil erosion under the deck, and he advised how to watch for that and what to do if we suspected a problem. One negative was that he arrived later than he said he would. He said as late as 9:45 that morning that he would be at our house between 10 and 11 a.m. One of us had to leave work to wait for him. He didn't show up until close to 11:30. He should have called to let us know he would be late.
Description of Work: Diagnosed a major leak that involved a broken underground pipe. Using the hydrophonic equipment, he was able to find that the broken pipe was the water source to the Polaris. He saved us a lot of money by suggesting a solution that did not involve digging up the pool deck to fix the leaking pipe (which could have cost as much as $1,100): He capped off the Polaris pipe at both ends (in the pool wall and at the pump). We will replace our 20-year-old Polaris with a different type of pool sweeper that connects to the skimmer (for about $400). On an unrelated pool problem, he discovered that the spa backup valve needed to be replaced and suggested where we could go to get this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$265

SUSIE & RUSSELL W M.
11/2007
5.0
pool cleaners
  + -1 more
I have a significant crack in my pool although I don't notice any leaking. I called after hours to set up an appointment and they called the next morning (a Saturday). In the discussion it seemed unlikely that the pool was leaking. They told me how to do a rough determination myself and suggested that I do that before spending the money for a full test. They also gave me some good advice on the crack, etc. I was very impressed with their knowledge and helpfulness.
Description of Work: There was no work performed. This good rating is for not doing work that was not needed and saving me some money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ALEX M.
05/2007
5.0
pool cleaners
  + -1 more
For months we were stumped as to our water bill being higher than normal. Checked the sprinkler system, checked the little red triangle out at the street. At the same time our pond seemed to be losing water faster than "normal". Since it has been so dry we didn't think the two were related. Finally, we determined that mere evaporation couldn't be what was causing the water loss. I called Nicole, left a message, and was called back within an hour or two. Explained the problem, "we can come over to look and give you an estimate in the next day or so", no problem. Jeff called "was close by" dropped in to review the problem and with his expertise and knowledge resolved the issue with a small piece of epoxy putty. To me, it was like finding a needle in a haystack!
Description of Work: Locating the leak was the hard part...after that, Jeff resolved the issue with a small piece of epoxy putty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

MIMI J.
02/2007
5.0
pool cleaners
  + -1 more
I called them. They explained their service and price. They came out when they said they would. They did a great job. No surprises. I am very happy with their service. They marked a red line in my filter and told me to call them back the next day to let them know if the water level was down. They even offered to send me a letter I could give to the water department so I could get a rebate on the overuse of water due to the leak.
Description of Work: Used sonar and other high-tech equipment to locate leaks in my pool. Found and fixed leaks. Also, notified me of minor drips from two places in my filter/pump piping. The guy explained everything and fixed my leak quickly. Very professional and friendly. I would definitely call them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

CONNIE P.
01/2007
3.0
pool cleaners
  + -1 more
This incident occurred in January of 2006: Mike appeared to thoroughly search for my pool leak. He said that he found a leak in the wiring to the underwater light. He fixed it, however, the pool still leaked. I called back in February and was told that because the weather had been so dry, it was probably not leaking but water evaporating. However, I was reassured that even if I called back with the same problem, after the dry season, they would honor their guarantee. I called again in April and they said they could come back out, but the only discount they could give me was $50 off another service call of $265. Their guarantee is 35 days from date of service. I was crazy enough to let them push me off because of the dry season. I will not have them come back.
Description of Work: Located pool leak.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$265

Response from FLORIDA LEAK LOCATORS
I AM THE OWNER(AS WELL AS MY HUSBAND MICHAEL, WHO HAS WORKED ON POOLS OVER 30 YEARS) OF FLORIDA LEAK LOCATORS, INC. AND I SPOKE TO HER ON 2/13/2006 AND SHE TOLD ME SHE LOST 1/4 INCH OR LESS IN 24 HOURS.(I KEEP DETAILED NOTES OF CONVERSATIONS AND FINDINGS IN THE COMPUTER) THAT IS NORMAL EVAPORATION FOR A POOL/SPA. I TOLD HER TO MONITOR THE POOL FOR A FEW DAYS AND WE WOULD GLADLY COME BACK OUT. SHE REPORTED TO YOU THAT SHE CALLED IN APRIL, 2006 WHICH WAS OVER A MONTH SINCE I SPOKE TO HER IN FEBRUARY. GRANTED IF SHE HAD TALKED TO ME OR ASKED TO SPEAK TO THE OWNER IN APRIL, I WOULD HAVE WORKED WITH HER AND ONLY CHARGED A SMALL $50.00 FEE TO COME BACK OUT. PATCHES ARE JUST THAT, A MULTITUDE OF THINGS CAN HAPPEN IN 4 MONTHS. ROOTS CAN GROW THROUGH PIPES, CREEPY CRAWLEY'S CAN LOOSEN LIGHTS, POOL CLEANERS, AND LAWN PEOPLE CAN CAUSE ADDITIONAL POOL PROBLEMS UNASSOCIATED WITH THE FIRST PROBLEM WE PATCHED. WE ARE THE ONLY LEAK COMPANY IN THE AREA THAT EVEN GIVES A WARRANTY AND WE DO BEND OVER BACKWARDS FOR OUR CUSTOMERS. I THINK HER REPORT WAS VERY UNJUSTIFIED. WHY DID SHE WAIT OVER A YEAR AFTER THE LEAK DETECTION TO CONTACT ANGIE'S LIST ABOUT HOW UNFAIR WE ARE?

Contact information

14399 US-19 N, Clearwater, FL 33764

http://www.floridaleaklocators.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CPC1457961
Trade License Locale
FL
Trade License Authority
Florida Department of Building & Professional Regulation
Trade License Expiration
08/31/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Plumbing

FAQ

FLORIDA LEAK LOCATORS is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

FLORIDA LEAK LOCATORS accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, FLORIDA LEAK LOCATORS offers free project estimates.
No, FLORIDA LEAK LOCATORS does not offer eco-friendly accreditations.
No, FLORIDA LEAK LOCATORS does not offer a senior discount.
No, FLORIDA LEAK LOCATORS does not offer emergency services.
Yes, FLORIDA LEAK LOCATORS offers warranties.
FLORIDA LEAK LOCATORS offers the following services: Our services include electronic leak detection, swimming pool repairs, pool plumbing leaks, pool crack/structural repairs, light niche replacement, and pool skimmer replacements.
POOL CLEANING SERVICES, POOL MAINTENANCE - Surface Remodel - Deck Remodel - House or Slab Leaks

Contact information

14399 US-19 N, Clearwater, FL 33764

http://www.floridaleaklocators.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 2:00 PM