BILL SMITH INC

Description of Work: Eight months ago I purchased a new wall mounted microwave from Bill Smith in Bonita Springs FL. I paid for the microwave with a credit card, but they would only accept cash for the installation. The whole deal cost about $300. Then almost three weeks ago, my tenant, a 72 year old lady, calls and tells me the microwave is broken. I call Bill Smith, get directed to service and 2-3 days later a repairman goes out. He works on the machine and gets it running, five minutes after he leaves, it's broken again. I call service who advises they have to order special parts, and was informed this would take about 8-10 days, finally two men show up, they advise the tenant that the first guy has been fired. These two work on the microwave and after and hour and a half, decide to order new parts. In between the first and second call, I talk with service, an overworked lady named Doreen, who advises if the thing can't be fixed, she will talk to the manufacturer. I think how long is that going to take. Then I ask about a counter top micro for a loaner, she informs me Bill Smith doesn't do this. Then I asked what would happen if this were a refrigerator? She says I would have to wait. After the second failed repair, I call the store to talk to a manager, twice, leave my name and number. No return call.