Response from Fairway Electric
Well Okay, as a install Vendor this is the difficult part. Yes the appointment was set between 7-8 and I did receive a call at 8am stating that my technician was not on site yet. My response was, I am sorry for your inconvenience. I will make a call and find out where he is. The response from the customer was no thank you and they canceled the appointment. For me as the owner I was disappointed of course. I did do a follow up with my worker. Why were you late without a call I asked? The reply I received was reasonable. His daughter who is now five helped him out in the morning by putting his keys and phone in his work boots. unfortunately He was not wearing those boots on this day. He grabbed the phone and keys now running late and left the house . It turned out he was overall about fifteen minutes off pace. As the customer said it took awhile for her to get back to us to schedule, so I tried to fit them in. My technician should have called as is proper procedure. What Is constant no matter how much we try to do whats right. To be able to work with all of the service request, I will stumble, but never fall, I will never turn my back on the customers, who call. I do thank you for the work we do. My Company will always work to earn the respect of the customers we are able to work with. Paul S Harris 310 864 7171