When we first met with Isaac from Palm Construction, we were impressed with the enthusiasm that was presented. The continuing phrase was "Not to worry; we will fix everything." We went over our expectations for roof, gutters, and painting, and the same answer applied "Not to worry, we will fix everything." The roofers arrived about a week later and made a relatively short demo and installation work. There was little care taken with debris; several screens were torn, and wiring for the satellite system ripped out. The roofing job seemed to proceed without problem, and gutters were ripped out as part of the roofing job as we assumed they would be replaced after the job was complete. Cleanup after the roof was satisfactory. This was when the problems began with this company. The representative said that he had misestimated the roof and needed another $8000, which shocked us, and we did not pay the requested amount as the contract was already signed. Sadly we did not notice that gutters and downspouts were not noted on the contract, which proved to be our mistake. The representative then told us that gutters and downspouts were not included, which would be on us. Needless to say, this was an unexpected shock that we would be out of pocket thousands of dollars for gutters and downspouts. The painters showed up, and they are nearing completion, having done an excellent job in both care of the paint prep and the actual painting itself. Cleanup has been excellent, with no spills on any walkways, etc. My overall experience with this company has been a breach of trust and lack of communication that has had to have been deliberate. I would advise anyone considering using them to look elsewhere unless you want the same unpleasant experience.