Fifteen Dollar Rooter Sewer & Drain Service

He replaced the valve in the wall, and put in a new supply tube, then turned house water back on. Then went to the store for the parts to fix the toilet running all the time. Parts replaced in a short period of time, and now the water shuts off, and we can turn the water off for future fixes.

I work in property management and we have worked with $15 Sewer in the past, but was recently charged $95 to snake two drains in the same unit on the same visit and then they charged $295 to install pop-up drain in a bathroom sink. These charges are extremely high and the treatment I received when asking about these charges was terrible. I called and told them I thought I was overcharged and they said they'd look into it. I got a call back later that day saying the actual charges should have been$257 in total instead of the exorbitant $485 I was originally charged, but would just need to finalize everything the next day. When I called the following day to followed up they told me that actually the pop-up drain should have been $175, so different from the number they quoted me the previous day, but that she was just finalizing the charges with her boss. Since no one returned my call that day, I called again the following day. The woman I spoke to was not in and the man who I spoke to tried to justify the original charges and told me he's speak to his boss and call me back in 15 minutes. I never heard from him again, so I called two days later and asked to speak to a manager. This manager claimed never to have heard anything about my issue, took a very rude tone and told me simply that her employee was wrong to have ever discussed the price with me and that the original charges were correct. She told me that she would, however, check with her plumber who did the work and call me back. That was yesterday morning. She, too, as disappeared. So after many calls, speaking with three different people including a manager and then never hearing from them again is the "run around", I don't know what is. AVOID this place and find yourself a reasonable, honest and respectful company. There are plenty around.

Plumber tech Jorge Racha arrived within 2 hours of initial call, on a Saturday and completed his work in a timely and professional manner. He was very polite and personable. The price was lower than expected for Saturday service. We are very happy with the way our problem was solved in a prompt and professional manner.

This company was recommended to me by another top rated Angie's list plumber who was completely booked. I had already had two other plumbers come out who were unable to clear the drain. My pipes are old, full of sludge and evidently ready for replacement, but we needed an immediate fix. The other two guys didn't try very hard to clear the clog (it took a 50ft snake) and tried to sell me the repipe rather than fix the immediate problem. Sergio kept at it until he got it cleared. I know I need to repipe, but we needed a quick fix, which we got from Sergio.

The service people showed on time, knows what he is doing, very friendly.

He snaked the line once but I should have asked him to do it twice, which is what I usually do but I got distracted with something else at that time. About 31 days later all the water in my toilets siphoned out and I called them back saying that the line was not clear. Their warranty is only 30 days but he agreed to snake it again and got out a few roots. He put a camera into the sewer and told me I had a break in the line, which is what caused the water to go out of my toilets becasue paper was catching onto the break. They sent me a quote for re-doing my sewer line. I need to get a few more opinions and quotes before I have this done. I had the camera in my sewer a year ago and someone said it was fine. The toilets and drains have been fine since they resnaked the sewer line.

After using Yelp to find the first plumbing service, and used a Diamond Certified Plumber for the second time the problem occurred, I turned to Angie's List for the first time. The initial call to $15 Sewer and Drain was answered promptly, and they scheduled a plumber out to the house on the same day. This was imperative, as we could not use the showers, bath tub, or kitchen sink...and it was in the middle of a heat wave. Jason of $15 arrived, and we discussed two options. The ultimate fix was to install a clean-out that would accommodate a camera if necessary, and a snake with blades that would completely tackle any back-up or blockage. (As opposed to smaller tools that would just and quot;poke a holeand quot; in the blockage, which is what I paid the Diamond Certified plumbers to do for $1200. After writing the $1200 check, they suggested a $1500 future fix, a proper sized clean-out.) When Jason recommended the install of a proper sized 4and quot; sewer main and quot;clean-outand quot; for $850, which would include video if necessary, and a 90 day, no charge service call if there were future issues with the drains backing up...I knew this was going to be the best service I have ever received from a plumber, or it would be tragic. It was certainly the former, and Jason worked tirelessly, and the work ran after 5pm with no extra charge, to finish the work in 100 degree heat. He left the area clean, and we have had no issues whatsoever with the plumbing backing up. Jason took the time to explain the benefits before beginning any work, and made sure all was working well before he left that evening. If there were a grade above an and quot;Aand quot;, Jason and $15 would deserve it; for their professionalism, polite demeanor, and a great job all around. They could have told me anything, and when one has no running water, we are at the mercy of the plumber. This company did not take advantage, and instead renewed my faith in reviews...BUT ONLY Angies list for reviews from now on!

I called the San Jose office (650-968-1551) first thing in the morning to report a sewer line backup. They send someone out within the hour. After talking with Luis and describing the problem, he informed us that because we do not have a cleanout on the property, he would have to snake from the roof. He called in for another person to help. We were not charged for the time it took for the second person to show up - although it was 30 minutes or less. They had the problem solved in under an hour. Luis explained what they were doing, and what they found. He was very personable and professional. This is the second time we have used them and both times they were excellent. I hightly recommend them. *Note: I sent them an email through the Angie's List website last night, but they had not received it - she said they take orders by phone. I don't think they check email often so it's best to call.

My main learning is that $15 Sewer is very good on pricing if you have a specifically quoted standard job (like drain clean out). If there are extras along the way, you are at the mercy of the lead tech and their communication skills. Ours didn't leave me with a solid feeling but we were happy overall with the quality of the job. Details as follows: - arrived late due to miscommunication with dispatcher - workorder was for building clean out installation and replacement of a toilet seal blown by a previous backup - difficult digging job was intense and required two people; took about 4 hours, so 8 hours of labor. The $850 covered all this plus the parts and camera inspection. - kept me informed throughout (I was very nosy and was checking on their progress and the state of the pipes) - were careful with my plants and placed dirt on tarp to preserve integrity of our mulch (I brought out a pot for the small tree that was dug out) - learned that our sewer main line to city sewer is cast iron - they did a camera inspection and we found the city portion of our main line (under the street) has a bad offset where solids can accumulate - were advised we should also install a property line clean out (more than 2x cost of building clean out) because then the city would be on the hook for the under-the-road repair, otherwise we would (?) -overall very happy with the installation -after a sweaty, dirty afternoon of digging, Daniel started work on the toilet seal which he quoted at $65 and was a leftover item from a previous drain job - unfortunately, the toilet also required a valve replacement -he was diligent about ensuring there are no leaks - when I went to finally pay the bill, he wasn't happy about the lack of room on his invoice to add the final items for the toilet and told me to just give him cash to cover it. This didn't seem right so wrote the additional $60 he charged to change the fill valve to the company. Total for toilet portion was $125 which seemed expensive in comparison to the other job. -Overall, successful job completion, but a bit of a brow wrinkler with the final charges. I would hire again based on a lump sum proposal.

We had a main line sewer blockage (bathtub backup) with a toilet seal breach and called at 8pm. and quot;Reubenand quot; scheduled us for the next day, first service window. This was the second service call for the same issue with the same company in 2.5 months. By 10am they had not shown up. We were staying home from work as this is a two person dog-management event, so called and were told it would be another hour to hour and a half due to over-booking. Not happy at this point. At 11:00am we got a call from Alicia saying they were on their way, and Daniel arrived at 11:20. However, this job required a second helper as they had to go on the roof since we don't have a clean-out. So we waited for the second person who arrived in 15 minutes. They proceeded to feed the snake through the roof vent but could not clear the blockage. After 40 minutes of this they retracted the line to add a splicer. Eventually the blockage was cleared. The toilet seal repair could not be completed due to the length of the first job and was rescheduled. We requested an estimate for a clean out installation as well as a discount for the toilet seal. Both required a lot of back and forth with the lead plumber. Promises were and quot;forgottenand quot; along the way of the job. Overall, you get a good deal for the specific issue, with a lot of patience required to see it to the end. Whew.

I was referred to them by another roto-rooter service who said it needed to be done from the roof. Answered phone promptly and scheduled immediate service. Plumber arrive within the hour and confirmed that drain service needed to be done from roof. Called another buddy as this requires two people to do and second person arrived in 10-15 minutes. Job was completed in less than 1/2 hour. They confirmed that the drain was completely cleared, and were on their way. Seldom have I had such speedy and effective service. Would call them again in a heartbeat.

It went very well. Turned out the problem was in the p-joint (think that's what's it called). Have a 30-day warranty. Was also told I might need new pipes sometime in the future. Overall, I was very happy with a quick turnaround and the cost can't be beat!

I left a message on Sunday night asking for services for a leaky pipe outdoors. Sadly, to date, I've not receiving a reply. Pipe was fixed by another.

$15 Sewer had the right rooter to go through a small kitchen drain cover. They cleared a tough drain clog and everything is working fine.

Was not able to do the job. Refund was provided.

It went fine both times. When the toilet was replaced when they were here to figure out why it would not flush I would have preferred to pick out my own toilet because it was beige and they replaced it with a white one which it took them an hour to go get from their stock and I could have gone to Home Depot in that time and hopefully found a beige one which would match the tub. but they called me before they got here and got here when they said they would and like I said, did not charge me a month later when a part in the toilet had to be replaced. The ice maker works great.

They did a good job. I have used them for years because they always are here when they say they will be and always accomplish the job.

Kitchen sink was sluggish and laundry tub going to same pipe was blocked. Scott arrived at the scheduled time, removed the kitchen cleanout outside the kitchen and cleared the kitchen drain pipe, fixing the sluggish kitchen drain. However the laundry basin was still blocked, so he went in the garage, siphoned out the water from the laundry basin, removed the cleanout and ran the snake till the laundry basin blockage was removed. Now both kitchen and laundry basin work great. Scott was very professional, left everything clean and most of all, both kitchen and laundry drains are now flowing freely. I would definitely use this company again, they did an excellent job for much less than quoted by other plumbers.

I had previously gotten a quote from these guys to do a clean-out, which was $790. I originally called them to unclog my pipes, which they had successfully done before. Access to clean the pipes is from the roof. They arrived in the afternoon (I called in the morning) and said they couldn't go on the roof because the roof is metal. They said the last guy who went up there wasn't supposed to do that. Then they suggested a clean-out be installed. I said yes, because I already had them quote me on one. The new quote was $1200, which now included digging up the concrete in my back yard and they said the other guy had a bad idea with his previous quote. I had them go ahead with the higher-end clean-out, which they successfully completed. The concrete job looks good. The problem is that the guy said they found a rebar punch through the pipe from when our driveway was done. Then they wanted to put in a whole new clean-out, some number of feet away from the one they just installed. The clean-out they installed is serviceable and I said no way for a second clean-out. I wish I had just called another plumber who would go up on the roof and got quotes from several companies off Angie's list for the clean-out to be installed at a later date.

I called, they said someone would be there within 2 hours, and they quoted a fixed price. 20 minutes later I got another call saying he was on his way. About 40 minutes after that the guy had finished the job. Since the whole house drain wasn't working, going from that sorry state to completely fixed, within 2 hours, for $87.50 - hard to beat. And the plumber was quite pleasant.

I was very impressed with how prompt the service was and how well Santos took care of the problem with the slow drain.

They were able to get a plumber out quickly and he resolved the problem. They have a crew and were able to respond quickly.

As I rated them, we were pleased and will call them again in the future; they are our first choice for plumbing and drain problems. Not a glamourous job, but they never seem put off by the work

As rated, we were very pleased, and will continue to call them for our plumbing needs and issues. We like that they have been in business a long time, have much experience, and that gives us confidence that they will be there if any warranty issues arise.

I would recommend them mostly for cleaning drains. The guy had to spend a lot of time trying to figure out how to clear this drain but he charged me the minimum, and he got it cleared. It seemed like a really nice professional service. I would use him in the future, if necessary.