PACIFIC SALES

Charles was so informative and was very friendly and helpful. He did not express any opinion towards a definite brand unless asked. He patiently answered questions and looked up BTUs for different ranges when I only asked for one. He was great! I’d ask for him when you stop in.

unknown

The instance today showed bad customer service by Pacific Sales, their chosen warranty company and A&E Repair Service. I will try and shorten this story as much as possible. I spoke with Pacific Sales twice, the warranty company three times and A&E three times all to obtain one service call. The first call to Pacific Sales was to forward me to the warranty company, which I was somewhat politely told not to call Pacific Sales again but the warranty company. I called the warranty company and was very unprofessionally treated but after 30 to 45 minutes of repeating my name and every item two or three times, I did ask if they wrote anything down, they said I had an appointment and gave me all the information. Something came up about the time and I decided to call A&E to rectify the issue. A&E told me I had no appointment. I called the warranty co. back and asked to speak to a manager. This was the second time since we owned the refrigerator that I was told by the warranty company I had an appointment and did not. The last time, A&E just did not show up. The warranty co. would not let me speak with a manager but said I had an appointment. They said there was a mistake in the computer system that they corrected. I called A&E back, they said no appointment. I asked to speak with a manager, and actually got to speak with one (later the warranty co said I was duped into thinking it was a manager and it was not). He said no appointment. I called the warranty co. back, asked to speak to a manager again, I was not able to. The woman would not let me tell the story just told me if I would be quite and listen, her computer said I had an appointment. I hung up. Called Pacific Sales, Ashley told me they did not want to listen to the story either and that they had nothing to do with the warranty and I just needed to call them. Period. I said they chose the company and they should care. She said they did not. BAD CUSTOMER SERVICE ALL THE WAY AROUND. I do not want my home address published.

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unknown