Services we offer
Auto sales, repair & parts.
Accepted Payment Methods
- Financing Available
| Number of Stars | Image of Distribution | Number of Ratings |
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| 71% | ||
| 14% | ||
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| 14% |
Filter reviews by service
Went in for a standard oil & filter change at my 67,500 service. A few months earlier I had been in for a 60,000 mile service as recommended by the owners manual. Upon picking up my car from Nissan following the 67,500 service, it was noted that I needed a transmission service, new engine oil/filter, and new windshield wipers. All of these issues had been serviced at my 60,000 mile service that cost me ~$700. Either Nissan did a terrible job on my 60,000 service or I am being lied to now and they are telling me I need services that I don't really need. I vetted my frustrations with the dealership representatives and was told the manager would give me a call to discuss the situation. It is a week later and I have yet to receive a call. I will not be returning to the Nissan dealership where I have lost my trust in there services.
Nissan parts are expensive, compared to comparable aftermarket parts, but to maintain the warranty, Nissan parts must be used. Can anyone who is an experience mechanic suggest why it is essential, e.g., to have a Nissan oil filter instead of obtaining oil service elsewhere in a business very capable of doing that basic maintenance chore? When I asked the question at Nissan Service, my answer was "because the warranty requires that you use Nissan parts"; basically, a non-answer.
I do find it rude when a company's customer service employees communicate with each other in their language of choice, and with select bilingual customers, in a language other than English. Employees at Nissan of Bakersfield haven't smoothed out this issue fully, but have improved over the past two years.
Some service managers are excellent about letting you know the status of the service you are having, coming to the waiting room to do so; others, not so much and you have to go out to the service managers area to find out.
Nissan of Bakersfield has a swipe keyring card for regular customers that provides a few dollars off for the next service. The cashier used to receive the car keys with the swipe card but failed to swipe mine for several service visits. I had to call a manager and get this oversight corrected.
On a plus side, my car has run smoothly every time I have received service there. I guess for the peace of mind that comes from driving a mechanically safe, smooth running car, there is a "price" above and beyond what we pay for service.
Licensing
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