L A Repair Service

Poor customer service. Did not complete the service call or communicate to us about the procedure.

. The representative who came, used a hair dryer to thaw the build up of ice in the freezer and took apart the food basket. He manipulated wires in the back and said it was fixed. He put the basket back together wrong and it did not fit, so that the door would not close. The refrigerator was not fixed and he came back the next week and cut wires in the back and said he was going to order a part. This all took place over 2 weeks. The next Saturday he was due to come back with a part, but L. A. appliance and said he could not come and no one else could come in his place. I called my own repairman who actually also works for AHS. He came to my house and said that the L. A. appliance repairman had cut electrical wires and taped them together. He said it was so poorly done that it could cause a short. He also said that there was no part needed. This second company repairman fixed what L. A. appliance repair messed up and fixed what he said was a simple problem in less than 20 minutes. I had been without cooled food for 3 weeks and had waited for L. A. appliance to fix it all for over 2 weeks.