Kern Patios & Window Co

He is a thief. Don't let this elderly man fool you!

Ordered the windows through Steve who seemed like a nice guy. He seemed to subcontract to some guy who had no idea what he was doing. The half wall came out horrible, sloppy drywall job, and he ordered the wrong door. When we told him it was not the door we wanted he said it would work. We fired them half way through the job and made them take the door back. Steve was never at the job site and we had to call about ten times to get him out there to look at the problem and got into several arguments about the door.

Contacted company and they came to house and explained process showed samples and provided quote.
Called company and set up start date for installation.  Crew showed up promptly on scheduled time, measured
windows and completed job.  Job was completed and looked great, very satisfied with job and with temperature
reduction in house.  Company is high recommended by me as a result of the job they done for me!
  

On the first rain storm in Feb. it leaked at a seam.  After calling and leaving messages on their answering machine, I finally got someone to talk to.  They sent a repairman out who sealed the seam again and said it was more of a gutter overflowing the area flooding the patio.  He said he would talk to owner.  Never heard from them and called several times.   Another bad rain storm again Oct. 15, 2015 gutter can't handle water flow and floods patio again.  Called several times again, go by the Easton Dr. location which is suppose to be their address and another business is at that location, not them.
They were good at the initial installation and product is a quality product, but their warranty work and communication is an F grade.  I would not recommend them.

unknown

Very professional and nice people, when patio was installed.   It was a few months later when the problems began.  We had a bad rain storm in Feb/Mar which my patio leaked.  After calling and leaving messages for a month I finally got someone to answer the phone.  They sent someone out who sealed area where it was leaking and said they would probably need to add another rain gutter, since it seems it overflows and floods the patio there.   Never heard back from them, and I called several times with no return calls.

Another bad rain came again on Oct. 14 and flooded patio again.   Called several times answering machine only, never a person and left messages with no response as of Oct. 20.  I guess I'm going to have to hire another patio cover company to fix problem and add another rain gutter as well as install rain barrels (added cost for barrels on me I know).   Apparently, they don't answer there phone for new paying work either.

unknown

kept to their bid price. Only took two days to install. Wait time was only one and a half weeks. I checked some other companies, and found that this one had the only proper licensing to do this kind of work. Great job.

Everything went great! Kern Patio was 1 of 3 businesses I contacted to get a bid on concrete and a new patio cover for our backyard. Steve, the owner, came out later in the evening and was very professional. He took time to explain his business, and showed us pictures of patios they have built in the past. He not only gave us the lowest bid, but that also included installing lights of our choosing (we bought ours at Lowes) at a lower price than his competitors. He had concrete scheduled to be poured the following Tuesday, and his crew came out to install our patio the following Saturday. They worked the entire day, but the end product was better than we imagined. The Aluminum structure looks like real wood (we went with white, but there are like 5-6 different colors to choose from). My wife and I highly recommend Steve and Kern Patio. You won't regret your decision.

Steve (the owner) was courteous and knowledgeble during the estimate appointment. He showed me pictures of patios (most of which I had seen on his website) and physical samples. He answered all my questions and gave us a timeframe in which the work could be completed. He did not pressure us to buy. I just wanted an estimate for a patio cover. We just moved to this house, and were trying to budget for the upgrades we want. But the great price convinced us to get the patio cover now. His installers put it up today. It is beautiful and makes our french doors stand out. When we have the money saved up I will call Kern Patio and Windows again for whole house window replacements. We are very happy.

On their initial visit, the company came out and boarded up a sliding door for me for no charge before I even decided to buy their product. They gave me an estimate on a new door and I had them order it for me and install it.  They did an excellent job!

Started off great, but ended poorly!

Wonderful people to work with. Did everything as promised. The house is so much warmer in the cold weather. Windows work great.

Not only did I get an excellent product for a great price. From the
initial estimate which did not involve a high pressure sales, with
inflated price and bogus discounts. To the finished product. These guys
are pro's.