APPLIANCE REPAIR SPECIALIST

The tech was here early and got right to evaluating the washing machine. As soon as he opened the door, and spun the basket, he knew what was wrong and told me.  He then pulled the machine out to get to the back of it, and confirmed what parts would be needed to fix it, if I chose to do so. He explained everything to me - what parts were needed and why, and then a cost breakdown of those parts.  He even got a confirmation of what was in-warranty and what was not so we were both sure of any covered costs.  As it turned out, the cost of replacement parts, and the labor, cost more than this expensive Maytag was purchased for! 
The tech and I discussed options and he even offered suggestions as to what makes would be a good replacement.  He even asked how much I washed and  what my needs were in a washing machine before he commented on how much of a machine I really needed - helping me to get a machine that suited my washing needs and budget - instead of getting something that was more than I needed and much more costly. I appreciated how he took the time to fully explain my options and guide me into a machine choice that best worked for my needs.
The tech was very pleasant and easy to talk with and the company was very prompt when they said they would call with a confirmed appointment time.

see above I was unable to cut and paste. experience with phone /appointment personnel was very pleasant. give a A