D & H Air Conditioning Company, Inc.

We hired D and H, at the advice of our realtor, in March 2020 for a home buying inspection. We hired a specific AC inspector to make sure the unit was working properly above and beyond our regular home inspector. We had other specific inspectors there and we were checking in on them all periodically. We (my husband, our realtor, sellers realtor, and I) were with the D and H tech when my husband asked if the single 5-ton unit is big enough for this house since it was over 2800 sq ft. My husband had heard that anything over 2000 sq ft needed 2 units. Our previous home was smaller and it had 2 units. The tech informed us that it was at the top of the range but it was sufficient for this house. My husband is not an expert so he thought ok, this guy the expert, he should know. We moved in in May and noticed the AC not keeping up with the AZ heat but thought it was because we were still moving in and trying to get settled. I finally called D and H and said that the system is not cooling properly and we were told (from other AC companies) that the unit was not anywhere near the right size for a house this large. I talked to a woman that was new, she was some sort of manager. I explained the situation and she informed me that they had different tiers of home inspections. When we hired D and H, we were never advised that there were different tiers of inspections and what was included in them. The tech had the perfect opportunity when my husband asked the size of the unit question to inform us of these tiers or say he did not know the answer. Instead, he gave us an answer that was 100% wrong. She said she had to talk to someone higher up and would get back to me. She called back and said that they could not help us, that the tech did not document that question in his report. Why would he? Do the techs document every client question? That would not be reasonable. The owner, general manager, an install expert, and a new construction designer from D and H came to the house and performed an inspection of the system, and determined that the unit was too small for our house. They found multiple major problems with the whole system: 1. The furnace in the garage was installed incorrectly. 2. The ductwork in the attic was not insulated in parts and some of the ducting was an old grey duct and falling apart. 3. The air getting into the master bedroom was not sufficient (the furthest room from the unit). All of the above-mentioned problems were not found by the original tech that performed the pre-purchase inspection. If we had known about the different tiers we could have researched this further. Instead, we thought we were getting one thing and basically, all the tech did was make sure the fan spun and air came out of the vents. Had we known about these major problems, we would have negotiated with the seller of the home to correct these problems prior to purchase. D and H stated that they would make it right...They offered to do all the work at a price of over $20,000, then they would take 33% off that. Excuse me, what? That is not making it right! That is taking advantage of people and inflating the price to STILL make a profit! We received numerous other quotes and even with the 33% off, D and H price was still the highest, by far. On top of all this, we used them for the house we sold a couple of weeks after the offer on this house at the advice of the realtor. The tech that came out said the older unit on that house needs to be replaced since it was so old. We offered a home warranty knowing this but it was still working. It worked better than the unit at the new house! Needless to say, we bought them a new AC unit because of what that tech told them. So basically D and His making us buy 2 AC units!

Good quick service.

What can I say -New Years Eve, heat went out, Kalem came out and fixed it for just the service call fee. I expected to be charged lots more. What a pleasant surprise!

Tim Caho my service tech is top shelf !!!! Knows his job and explains everything in plain English !!!!! Tim is a true professional!!!! Thanks Tim for your work!!!! The customer service ladies and schedulers are amazing and they ALL are very kind and understanding about customers!!!!

Technician Austin came out to do a check up on the heating system. He is one of only a few that knew the heat & a/c are delivered by the ductwork in the ceiling of my mobile home. He is very knowledgeable and patient as he had to trouble shoot a problem with one of the sensors in the unit. He had to come back a different day after getting the correct part and also gave me a good price on a surge protector for the unit. I hope to see him in the spring for the A/C check-up!

Steve was very patient and explained things. I would call him again

Seasonal service call, not a repair but no choice for that above. Always informative and friendly.

The technician was very well versed on our A/C system and offered advice on keeping it going.

The Tech was very honest with me. He was on time .He was very knowledgeable and very pleasant. The person I spoke to on the phone to set the appointment was very nice. She made me feel like we were old friends. I would definitely recommend this company

Kalem was awsome!!!!!! Came to my how late on Friday night, had us up and running in20 min, Thanks

Technician was knowledgeable & professional

Prompt. Efficient. Experienced.Justin worked on my older unit until the problem was diagnosed and solved. Highly recommend.

Very thorough, took time to explain a lot about the electrical readings.

Fernando Castillo is excellent! Found our issue immediately and fixed in one hour. Thank you, Fernando!

Outstanding service!!! They came when we needed them the most. Arturo fixed the problem, got us back in action and AC going strong. Thank you

This was a very friendly super responsive company. The phones were answered promptly with a positive welcoming greeting and they got someone to our home that day. We had the AC fixed Quickly and feel like we have the right people to maintain our equipment. Although this was horrible to go through, we feel blessed to have found D&H!

Tim Caho came at the appointed hour, was very polite and friendly, wore a mask & gloves in 105 degree heat (!), did the service quickly and thoroughly. He gave me a summary of the work, of my unit, of options to consider. It was a totally professional job and I was completely satisfied with the company and Tim.

Service man did not know Carrier brand Leaked Freon all over Seemed more interested in getting as much Money from me as fixing all the problems

Fernando was our service tech. He was awesome professional & courteous!

I liked everyone that showed up. They were all great people.

Austin promptly diagnosed the problem, outlined the minimum required to fix, offered suggestions for system improvements, and had pricing & parts ready to go. Value is hard to evaluate. R22 is crazy expensive. But the system is working better than it has in a long time.

Kaelm at D&H was friendly and professional. He gave us advice on which air filters to use to extend the life of our AC unit. He explained what he was doing and shared the results of the tests he ran with us. He gave us some great advice on other services D&H could perform to help us get even more from our air conditioner.

Staff very informative Josh kept us informed as what was needed to repair AC.

Fernando was informative and convinced me to have all my AC work done with D&H air conditioning, based on my customer experience. I have become a member for their services and anticipating on a future upgrade of my AC system. Thanks DH.