We did more for this customer than just take photos and show them photos of the roof. This customer purchased the tile roof tune up deal and the deal services were performed. They were also given photos and estimates for any additional work they needed that was not covered under the $149 tune up deal. They never indicated they were unhappy with the tune up deal. If they had indicated they were unhappy with any of the tune up deal we would have offered to resolve any issues, or offer them a full refund. Below is the details of the services they received for $149. I will also include the proposals the customer was given for additional work. Thank you, Dianna Here's the Deal: •$149.00 Tile roof tune up option •Complete roof inspection for one- and two-story homes – checking for broken, cracked, slipped and missing tiles •Refastening or renailing up to 25 tiles (tile replacement, if required, is additional) •Inspecting all plumbing or heating flashings – checking for broken or missing components, collars and caps •Resealing up to five plumbing or heating flashings •Inspecting all valleys for damming •Inspecting gutters •Hauling away roof repair debris •Other areas in need of maintenance will be brought to the homeowner's attention and an estimate for additional work presented •$149 Shingle roof tune up option •Package includes: a roof inspection, minor roof repairs, caulking exposed nail heads on flashing, resealing around any unsealed pipe collars, exhaust fans, vents, and chimney flashing up to four penetrations, and any other general maintenance •Checking for interior leaks that may not be noticeable from the exterior of your home •Providing photos of other areas in need of repair and a summary report on any potential plan of action (if needed) The Real Deal: Protect and maintain the integrity of your tile roof for years to come with this cost-saving deal! ______________________________________________________________________________________ □× This repair applies to @ 360 sq ft of tile roof repair by chimney area 20x18, build cricket behind chimney. Repair 180 sq ft over front part of house, top story 12x15 by center of main entry peak. Where plumbing pipe is located at. □× Remove tile from repair area then set aside, re-install tile after repair, unless broken, then replace. □× Remove felt and remove and replace battens from the repair area. □× Remove and replace bad plywood as needed from the repair area. □× Install new #40 Underlayment over the tile repair area. □× Remove and replace rolled roofing from the death valley and behind the chimney in the repair area. □× Remove and replace channel metals in the repair area as needed. □× Remove and replace T-Tops, and roof jacks as needed from the repair area. □× Install ridge and hip enclosures as needed in the repair area. □× Seal all penetrations, haul away debris, and keep yard clean. □× Provide 5 year warranty against leaks over the repair areas @ 700 sq ft. WE PROPOSE hereby to furnish material and labor - complete in accordance with the above specifications, for the sum of: Payment to be made as follows: Price: $2,200.00 Discounts: ($50.00) 50% down 50% upon completion Tax: (Tax included in total) $0.00 Total: $2,150.00 ______________________________________________________________________________________ We hereby submit specifications and estimate for: Estimated date of completion: 9-11 days. □× This applies to the entire tile roof, @ 48 sq's. □× Remove tile then set aside, re-install after repair, unless broken, then replace. □× Remove felt and remove and replace battens from the entire tile roof. □× Remove and replace bad plywood as needed throughout the tile roof. □× Install 1 layer(s) of new #40 Underlayment over the entire tile roof. □× Install new 2" x 2" drip edge around the perimeter of the entire tile roof. □× Install new 3 ribbed valley metals, and channel metals as needed throughout the tile roof. □× Install new L metals, roof jacks, T-Top air vents, and O'Hagin vents as needed throughout the tile roof. □× Install new ridge and hip enclosures as needed throughout the tile roof. □× Install new bird stops as needed throughout the tile roof. □× Seal all penetrations, haul away debris, and keep yard clean. □× Provide 10 year warranty against leaks over the entire tile roof, @ 48 sq's. WE PROPOSE hereby to furnish material and labor - complete in accordance with the above specifications, for the sum of: Payment to be made as follows: Price: $10,700.00 Discounts: ($500.00) 50% down 50% upon completion Tax: (Tax included in total) $0.00 Total: $10,200.00 ______________________________________________________________________________________ We hereby submit specifications and estimate for: Estimated date of completion: 9-11 days. □× This applies to the entire tile roof, @ 48 sq's. □× Remove tile then set aside, re-install after repair, unless broken, then replace. □× Remove felt and remove and replace battens from the entire tile roof. □× Remove and replace bad plywood as needed throughout the tile roof. □× Install 2 layer(s) of new #40 Underlayment over the entire tile roof. □× Install new 2" x 2" drip edge around the perimeter of the entire tile roof. □× Install new 3 ribbed valley metals, and channel metals as needed throughout the tile roof. □× Install new L metals, roof jacks, T-Top air vents, and O'Hagin vents as needed throughout the tile roof. □× Install new ridge and hip enclosures as needed throughout the tile roof. □× Install new bird stops as needed throughout the tile roof. □× Seal all penetrations, haul away debris, and keep yard clean. □× Provide 10 year warranty against leaks over the entire tile roof, @ 48 sq's. WE PROPOSE hereby to furnish material and labor - complete in accordance with the above specifications, for the sum of: Payment to be made as follows: Price: $11,700.00 Discounts: ($500.00) 50% down 50% upon completion Tax: (Tax included in total) $0.00 Total: $11,200.00