Response from German Roofing
This customers roof underlayment is original from when the home was built in 1989 so it is almost 29 years old and the tile is also crumbling and falling apart. We wrote up a detailed inspection report of the roof, as well as a proposal. The customer stated they didnt want the roof replaced as they were selling the home and the new buyer could deal with it as they werent paying for any repairs to the roof. They purchases a $149 tune up and we told them upon arrival that the only thing we could do is replace 1 tile but that we didnt recommed this as the roof is in poor condition and it wouldnt make any difference as the roof needs replacement. We suggested that if they didnt want to replace the roof, that they call angie to get a full refund for the tune up. He emailed back about a month after and asked if we could come replace any broken tiles. I told him there was one we could replace as it was in an area that wouldnt further damage the roof as the underlayment is falling apart in most areas with plywood exposed. He said if we saw anymore we could replace to do it and I told him we would rplace up to 10 for the $149 since none of the other tune up work could be done. I emailed him afterwards to let him know we could only do the one tile, and he emailed me back asking why. I sent a message for Manuel to call him to discuss, and also informed the customer that Manuel would be calling him. Manuel left him several messages and he never returned the call. This customer wanted something for nothing and doesnt want to accept that their roof is in very poor shape and needs replacement at this time and that the $149 tune up isnt going to fix 29 year old roofing underlayment. See the estimate and inspection report below: - We found 1 broken tile on the roof that could not be repaired due to the tile being broken into small pieces, and all of the nail heads along the ridges and hips are exposed due to the home not having - ridge and hip enclosures which was typical at the time the home was built. This causes these areas to be exposed to leaking which is further deteriorating the underlayment in these areas. - The plywood is also visible in many areas throughout the roof which shows the underlayment has completely deteriorated in some areas leaving the home exposed to rain and water damage. - The roofing underlayment appears to be the original from when the home was built in 1989, so the underlayment is about 28 years old. Typical replacement times for the underlayment is between 15-25 years, depending on the quality and type of underlayment, and how well the roof was maintained. - Roof appears to be well maintained as the only items we found on the roof that could be fixed other than replacing the underlayment, is the 1 broken tile, and the exposed nails along the ridges and hips. Current installation requires ridge and hip enclosures as this has been found to be a problem and so the roofing code has been changed to require ridge and hip enclosures at the time of reroofing. - Maintenance for tile roofing includes: clearing the roof free of debris, replacing broken tiles and securing loose tiles, repairing mortar joints, and sealing any penetrations and flashings--- Once the roof is replaced, it should be inspected yearly, and after heavy storms, then maintenance should be performed as needed to help preserve the underlayment as long as possible. - We could not perform the tune up as the only item we found that could be done other than replacement is the one broken tile, and the exposed nails. Roof appears to be well maintained and the deterioration of the underlayment appears to be simply due to age, and the lack of ridge and hip enclosures. - The installation of the ridge and hip enclosures is costly, so we recommend waiting to have this done until the roof is replaced, along with replacing the broken tile. - We recommend roof replacement at this time, roof is much overdue for replacement and this should be done asap to avoid interior damage from leaks. - Since we could not do the tune up, a credit has been applied to the replacement estimate. If you end up not wanting us to replace the roof, you can contact angie for a full refund for the tune up. We hereby submit specifications and estimate for: Estimated date of completion: 7-9 Days - This applies to the entire tile roof, 57 sq's. - Remove tile then set aside, re-install after repair, unless broken, then replace. - Remove felt and remove and replace battens from the entire tile roof. - Remove and replace bad plywood as needed throughout the tile roof. - Install new SBS rolled roofing in any death valleys and behind the chimney as needed. - Install DOUBLE layer of new #40 Underlayment over the entire tile roof. - Install new 2" x 2" drip edge around the perimeter of the entire tile roof. - Install new 3 ribbed valley metals, and channel metals as needed throughout the tile roof. - Install new L metals, roof jacks, T-Top air vents, and O'Hagin vents throughout the tile roof. - Install new ridge and hip enclosures as needed throughout the tile roof. - Install new bird stops as needed throughout the tile roof. - Seal all penetrations, haul away debris, and keep yard clean. - Provide 10 year warranty against leaks over the entire tile roof, 57 sq's. WE PROPOSE hereby to furnish material and labor complete in accordance with the above specifications, for the sum of: Payment to be made as follows: 50% down 50% upon completion Price: Make checks payable to : German Roofing $14,915.00 Discounts: Angie + Tune up Credit ($649.00) Tax: (Tax included in total) $0.00 Total: $14,266.00