Response from German Roofing
Hello, This customer was advised at the estimate appointment that they need a roof replacement. The advised he does not want to replace the roof. We advised the only other thing we could do for the time being would be to perform a maintenance which would clear the roof free of debris to promote drainage, seal penetrations, and install up to 1 bundle of missing shingles. The proposal did not include replacing loose shingles, as this customer has loose shingles throughout the entire roof, and they will continue to come loose until the roof is replaced. We used an entire bundle of (29) shingles as we said we would as noted on the proposal to replace all of the missing shingles. We also took before, and after photos to show our work (showing the entire bundle used) as requested by the customer. No one reputable could do this work for $50 as the customer states as you would spend that much just buying materials, and our workers don't work for free. The customer originally said our worker said we used only 1/2 bundle, and now the story changes to he had other bids that said only a 1/2 bundle was needed so he doesn't believe we used a whole bundle. I believe this customer was trying to get something for nothing, and thought that we would give them a discount, or come back and install shingles where they were all loose, but this wasn't going to happen as we have documentation to show we completed everything in the proposal. I am all for going the extra mile, and would have installed a few extra shingles where the shingles were loose if he was nice, and it wasn't that many, we would have done it as a courtesy. His proposal is noted below: We have completed the following: □× This applies to maintenance as needed to the shingle roof. □× Clear the shingle roof free of debris. □× Install up to 1 bundle of 3 tab Silver Lining missing shingles on the shingle roof. □× Seal all penetrations, haul away debris, and keep yard clean. □× No warranty provided against leaks, maintenance only.