German Roofing

Didn't use their services, half of roof had previously been replaced but roofer didn't notice that. Wanted to replace either large section of roof or entire roof. Judging from quotes that our neighbours received, I determined their quote was on the high end and we didn't have them do the job. They refunded money for roof tune-up that they did not perform.

No issues. Work was done as promised and the crew cleaned the area well. I would use them again.

Job went well and was completed in two days. Other than the noise resulting from doing the repair (which could not be avoided), I am pleased with the work done. I did get a 2nd estimate which came in much higher. I won't hesitate to hire German Roofing in the future!

The provider checked the roof and found a cracked tile which he repaired. He also checked the roof over my patio which is not tile which I had requested him to do. He took pictures so that I could see exactly what he saw. There were places where the stucco had holes in it and he advised that it should be repaired because water could get into the holes and cause more damage. He told me he could have his office write an estimate for a roof repair if I was interested. I told him I was interested. His office has since forwarded me an estimate which I am now considering. The provider was professional and knew what he was doing and followed through with the estimate.

One downer using Angie's List. You have pre-paid, and have limited leverage in event of cancellations.

They were on time and honest. Gave a good estimate of damaged and sealed and repaired wind damaged areas.

My case was a little complicated because I had to hire an asbestos abatement company to remove old asbestos shingles. This company had to collaborate with German Roofing on scheduling. (The roofing company had to be ready to start work right after the asbestos removal.) German Roofing was on top of things, and I appreciate Dianna's attention to detail. The crew who came out to work on my roof was also fantastic. The guys were polite, professional, and worked very hard under brutal conditions (110' heat). The big test came last night. We had a wicked monsoon storm. As the storm raged, I ran around looking for leaks. I found none! Thank you German Roofing for doing such a great job! I will be recommending you to my friends and colleagues.

The estimator came and I was impressed that he understood the problems I was having and gave me a proposal that I thought was exactly what I wanted done and at a reasonable price. No one showed up on the day they were to start. An email to them got a quick response and a new commitment for the next day. They discounted the price because they did not start on time. So it cost me less than the estimate. I had some difficulty communicating with some of the workers but I always got a response to any email I wrote. The day after the first coat was put on the deck we had a surprise downpour that did some damage to the first coat.. They showed up when promised and repaired everything and finished the coating. The work looks very good to me and I am quite pleased. I would ask them first if I had further work that I needed done.

The estimate was very sketchy, not very thorough. They asked for a 50% deposit.

They had to push back our start date twice because of the monsoon rain. Once they started, it took them 6 days which is what they had told us it would take, They worked non-stop from 8 am to 5:00 pm in the horrible heat. These guys were incredible having to haul the heavy material up on the roof which is a two story house. They cleaned up all the nails and debris every day and left our yard clean on the last day. I would highly recommend this company for any roof repairs or new roof.

I was very satisfied. They were on time stayed on task and when they left it was tidy and my Roof looks great. I also felt I got my moneys worth. Great Job German Roofing

We got a couple of estimated on replacing our roof and decided to go with German Roofing because their price was $2500 less than the other quote---$10000 for a 3300 sq ft home. We set up a start date to begin about a month later. After about 2 weeks, I got a phone message that our start date was being pushed back a week--no explanation given. After contacting them and explaining that if they were delayed that it would then delay our exterior paint project, they agreed to move the date back to the original one. However, the day they were scheduled to begin, I got a call saying that they would not be able to start until the next day because they were finishing up another job. On Tuesday, I got another call saying that they would be begin around 7 am on Thursday. When they still were not here at 8:30am on Thursday, I decided to cut my losses and contacted AMX to suspend the $5000 payment I had already given them. I then attempted to contact them to cancel the job-- it took multiple calls and emails to get a response. I explained that I needed to cancel because of our upcoming exterior paint project and they understood, gave me a refund, and I then cancelled the dispute with AMX. I gave them a "B" over all, because it seems like ( from the other reviews) that if they had performed the work, they would have done a good job. But communication, punctuality, and professionalism all are areas that need a great deal of improvement. I know it is a small,family owned business, so it is possible that there were extenuating circumstances for the delays, but if there were, I was not made aware of them,. The only time I would recommend using them is if you are not under any time pressure at all and don't mind last minute changes. For us, with multiple projects scheduled, it was too stressful.

I would never allow this contractor to come to my property again. Tried to short cut material, did not do what they said I had to have the owner come out three times to fix major problems and now my roof is leaking. Never supervied or inspected his work.

Here's the good part. They did eventually send us an estimate and it was a very good and aggressive one! We are considering it right now. Thanks guys!

There was a slight communication disconnect on the arrival date but it was not an overall issue. They performed what I asked and provided a good assessment of my roof. The repairs were done efficiently and they appeared very knowledgeable. They also cleaned up very well. I would recommend them.

The service was extremely good. even with the impressive heat here in Arizona, they still finished the job when they said they would. Their customer service was great, couldn't have been better. We would recommend them to any and everyone! We are very happy we found them on Angie's List.

Manuel Garcia is a very solid contractor. No hype or oversell. He showed up on time and delivered a good quote and a specific date to begin. We had some minor rain interruptions but e kept us informed and completed the job in the promised 3 work days. The quality of the work was first class and I have since asked him to repair a number of sand tiles which have been storm damaged over the years. Highly recommend German Roofing and Manuel.

The provider, after numerous attempts to contact, called me six days after the deal was purchased. She stated that she took her kids to disney and that I was a jerk for expecting her to conduct busness in a timely manner. Some one needs to inform her how call forwarding works or, failing that, hire staff to man the phones in her absence.

German Roofing did a great job and I was very satisfied. I could not tell that they had ever been there.

I have called this company twice and left messages both times with my name and call back number. No one ever responded. Very poor business practice to not return phone calls.

Manuel gave us a bid for the repair area only, and replacing underlayment of the total roof area. His bid was in the middle of 3 bids received (all of which were fairly close on a "per square foot" basis). Responses to phone calls and messages were always prompt. The two crew he sent out to do the work were professional, courteous and hard working. We were home the three days it took to do the work, and were able to watch the progress. The yard was picked up each day and left clean. All trash was hauled away nightly. We are very happy with the results, especially the unexpected benefit of getting 5 large, old style roof vents replaced with newer O'hagin vents that matched our spanish style tiles, making them invisible from the ground. We would use his company again!

The work was pushed out a couple of days because of weather, and when they arrived they had the wrong underlayment material that was spec'd in the contract. This caused for a slow start, the workers got started removing tiles to make progress and not lose a day. The next day the correct material was brought to the job site and work was progressing well. On Friday it started to rain hard, the workers stayed with the project to make sure every thing was dried in. After the rains had stopped they finished doing what they could and prepare for a very rainy weekend. Everything was water tight, and there was no water intrusion. Daily the workers cleaned the job site, and everything was picked up. I provided a lot of input to the workers and they were happy to take my recommendations, I don't know if my input was necessary, it appears that they had the same punch list of items. Overall the roof looks better than before, the tiles fit better and are well aligned, the valleys and ridges are clean and straight. Overall, German Roofing did a very good job, I would use them again.

I found German Roofing by using Angie's List and selected them based on positive reviews and the fact that they were a locally owned family business. The price for a roof tune up shown on the site was higher than several competing offers, but the write ups lead me to believe I would receive a superior quality service. I placed my initial call for service on April 20th and left a message on voice mail. I did receive a call back the next day and scheduled an inspection with their estimator Manuel Garcia for April 22nd. Manuel showed up as scheduled and was very professional and courteous. His proposal was for the repair or replacement of 12 tiles, repair mortar joints as needed and clean debris from the roof. I sent a written acceptance of the proposal in on April 23 and received a call back to schedule the work for Saturday May 2nd. May 2nd came and went and the crew did not show. I left both a voice mail and e-mail requesting a follow up. I received a call back on May 5th indicating that their had been some type of emergency with the crew and that the owners were out of town and unavailable to provide notice of the delay. As noted, this was a minor repair, so I was not overly worried. The work was then rescheduled for completion on May 6th. On May 6th I received a call from German Roofing indicating they had another emergency and would need to reschedule again. They ended up rescheduling for May 12th and did show up that day to do the work. I was out of town when they were onsite, but returned the following day and took a look at some of the work. I have a two story home and can only see the lower portion of the roof. What I did see were that the missing and broken tiles had been replaced. However, I could also see two mortar joints that had been repaired. The repairs on these were quite sloppy; very rough and globs of mortar compound splattered on the surrounding tiles. I could also see a decent amount of debris still on the roof surface. I immediately sent the company an email on the 13th asking that they return to correct these and any other similar issues that I could not see on the upper roof area. On May 15th and 18th I received voice mail messages requesting payment for completed services. I responded to both calls indicating that services were not yet finished. They did respond to my request on the 18th and sent a crew back out on the 20th to clean up the repairs. I received my final bill on the 22nd and sent my payment in the next day. Shortly after I mailed my payment I was in my backyard and walked around the side of the house where I found two set of pigeon spikes that had apparently been knocked off the roof, as well as a couple of fresh cigarette butts (no one in my house smokes). I will admit that they did always call back and did eventually correct the work, at least as far as I can see, but I was less than impressed with the work and the overall experience.

It was scheduled to be done on 5/1, but it is the first 101F weather day this year. Drop a note and they would change it to the next day. Anyway, we go back and forth for few days. Finaly, one worker came and fix everything today. That is the reason to mark "C" for punctuality. They are extremely busy and they did drive down from Phoenix to Maricopa for my roof repair. They are appreciated. I paid $550 for it and the price is good. Both the estimator and the worker are good. Will definitely recommend.

They were excellent! One time and on budget!