German Roofing

Roofing, Roof Cleaning

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

We are a family owned and operated business located in Mesa, AZ. German Roofing has been providing Arizona with quality residential roofing repairs and replacements since 2001. We will always deliver on our promise using the best quality materials and the most driven roofers. German Roofing stresses integrity and breeds excellence. We take pride in the roofing services we provide to our customers and will strive to provide every customer with an excellent experience.

Business highlights

24 years of trusted experience
Minority Owned & Operated
Se Habla Español
Family Owned & Operated

Services we offer

Roofing - Commercial & Residential--- Tile, metal, shakes, shingles, flat & foam roofing.

Services we don't offer

We do not work on gutters, or awnings-- but we can refer you to a couple of gutter and awning companies.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

amount depends on job



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7567 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
5%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 151-175 of 567 reviews

Stan P.
09/2016
5.0
roofing
  + -1 more
All contracted work completed as per quote.
Description of Work: Replace 22 broken cement roofing tiles. Check integrity of roof and report.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from German Roofing
Thank you for your comments. We appreciate your business.

Bill J.
09/2016
5.0
roofing
  + -1 more
Work done as per scedule and cost estimate.
Description of Work: Replaced 4 broken tiles, re-positioned and secured loose tiles, re-cemented broken "mud balls."

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$379

Response from German Roofing
Thank you for your comments. We appreciate your business.

Randy G.
08/2016
5.0
roofing
  + -1 more
Great... Carlos came out and fixed and put tiles back where they were supposed to be. Quote provided for roof replacement was a bit higher than other companies which was unfortunate.
Description of Work: Roof Tune up (Angie's List deal)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from German Roofing
Thank you for your comments. We appreciate your business. Please contact us about the pricing if you haven't already chosen a contractor as sometimes there is some room and we are willing to work with customers on pricing when we can. Thank you, Dianna

Matt K.
08/2016
5.0
roofing
  + -1 more
They did great work with a great price.
Description of Work: Roof Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from German Roofing
Thank you for your comments. We appreciate your business.

MARILYN W.
08/2016
5.0
roofing
  + -1 more
German Roofing was excellent. Its rating and BBB rating were first rate. Estimator came day after I called. Left quote. We got other quotes, but German's was tied for best price. I had questions re quote, all questions were answered completely and easily. Work was able to be performed w/in 4 business days-good as it's monsoon season and we had a roof leak. Prior notice was given of arrival & team members. They arrived on time, finished a bit early, cleaned up completely. Supervisor came next day to inspect-found something he wanted improved upon (not the roof itself, but some stucco near the roof's end) and that issue was fixed same day. It's rained a lot since then, no leaks! Even noticed that a bit of the foam roof needed some work and let us know that so we could call that firm.Very happy with this company, its policies, and performance.
Description of Work: Replacement of 1/2 of gable tiled roof. Replacement of flashing on same.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from German Roofing
Thank you for your comments. We appreciate your business.

MARILYN S.
08/2016
5.0
roofing
  + -1 more
The roof was leaking into my garage. An employee inspected the interior attic, the roof, and the garage ceiling. An estimate of the repairs needed and cost was provided.
Description of Work: The roof was leaking into my garage. An employee inspected the interior attic, the roof, and the garage ceiling. An estimate of the repairs needed and cost was provided.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from German Roofing
Thank you for your comments. We appreciate your business.

Margaret B.
07/2016
5.0
roofing
  + -1 more
Great service. Came when expected. Kept the work area very clean. Wonderful customer service from the office.
Description of Work: Repair work. Portion of our tile roof. Replaced broken tiles over entire roof, replaced flashing, sealed mortar joints though out entire roof. Replaced roofing over our patio.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from German Roofing
Thank you for your comments. We appreciate your business.

Isabelle L.
07/2016
5.0
roofing
  + -1 more
We called them after recent storm damage to our tile roof. They called us back promptly, same day. German Roofing came out the next day to evaluate the roof. They gave definite day they would begin and finish job. All work started/finished as promised. Great job matching tile type/color. Roof looks as though no damage occurred, at all. Would definitely use again.
Description of Work: Roof repair after storm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

Response from German Roofing
Thank you for your comments. We appreciate your business.

Joseph T.
05/2016
5.0
roofing
  + -1 more
The total job took six days (my roof is 5900 square feet). There were three workers who showed up promptly every morning and cleaned up before they left for the day. They were very respectful to me and my home.
Description of Work: I have a concrete tile roof and the underlayment was 24 years old and I was starting to get some water damage in the eaves and around a skylight. After receiving three bids I chose German to remove the tiles, remove the old underlayment and all the metal, repair the water damage and put down new underlayment and metal and then re-install the tiles. In addition they painted all the new exposed wood and metal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from German Roofing
Thank you for your comments. We appreciate your business.

glenn W.
05/2016
5.0
roofing
  + -1 more
Arrived on time, did the job, and left the area clean. They actually sent someone out later to QA the work. One small cosmetic glitch was immediately taken care of.
Description of Work: Re-roofed patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from German Roofing
Thank you for your comments. We appreciate your business.

Kristy C.
04/2016
5.0
roofing
  + -1 more
It was great. They did exactly what I paid for.
Description of Work: Installed new roof, cleaned up after themselves. Provided a 10-year warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from German Roofing
Thank you for your comments. We appreciate your business.

PAUL C.
04/2016
5.0
roofing
  + -1 more
German Roofing sent a man out to estimate my job. They delivered a formal contract within 3 days. After I acccepted the contract, they scheduled the work. The first day of work the men came out and power-washed the roof while making a few minor repairs. The second day they came out and recoated the roof. After the first coat dried, they applied a second coat. I checked the roof myself, and their work appeared to be consistent and thorough. Two days later, a representative from the company came out and walked the roof himself. He approved their job, and I paid them. The workers themselves were neat and professional. All work was done on-time and within the specifications we agreed on. I would hire German Roofing for future projects.
Description of Work: I needed my existing flat roof resealed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,930

Response from German Roofing
Thank you for your comments. We appreciate your business.

McKay M.
04/2016
5.0
roofing
  + -1 more
In person estimate. Arrived as scheduled and completed the work and clean up very professionally. Reasonable cost.
Description of Work: Installed 10 Roof Vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from German Roofing
Thank you for your comments. We appreciate your business.

Gary B.
04/2016
5.0
roofing
  + -1 more
Everything went well with no major issues. They worked with me on some special things I wanted done and they did them the way I wanted. Shingles were delivered a day late but I was not on a strict schedule so it was not a problem. Communication with the crew was lacking since my Spanish was worse than their English, but my emails for clarification were answered promptly by Dianna. Overall I am very happy with their work and the whole experience
Description of Work: Complete tear off and reshingle including patio.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,330

Response from German Roofing
Thank you for your comments. We appreciate your business.

Deborah D.
04/2016
5.0
roofing
  + -1 more
Manuel and his coworker are amazing. They are both very hard workers very clean and very fast. I was amazed at how fast Manuel could move through nailing down shingles. Originally came out and gave me a quote to replace the back half of the roof. We got quotes for a full replacement too but honestly were not in a financial place to replace the whole thing. we bought a house that needed a lot of work (behind the scenes) newly renovated but under the hood. YIKES. so we went with just the back half. Some companies refused to do just the back half and insisted on the whole thing. Manual worked with me on the price and completed the job in 1.5 days. When we have to replace the front in the next couple years we will be giving our business to them. Diana in the office was also very easy to deal with and resounded to all emails in a timely manner. Great small family company. you definitely don't have to be the biggest to be the best. THANKS!
Description of Work: Replaced back half of roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from German Roofing
Thank you for your comments. We appreciate your business.

Mike R.
04/2016
5.0
roofing
  + -1 more
We were very impressed by the team from German Roofing. They were very responsive to our request for an initial estimate, which was a few thousand dollars cheaper than other quotes. They delivered samples of shingles to help us choose the best fit. Work started on time and lasted 4 1/2 days; the crew was very professional and cleaned up the yard and patio each evening before leaving. When the crew re-connected our satellite, we couldn't get a signal and had to call out DirecTV for an adjustment. German Roofing gave us a $50 credit to cover the cost of that service call, which was totally unexpected and we felt above and beyond what they needed to do. I would certainly recommend German Roofing to anyone seeking quality work for a fair price.
Description of Work: Removed old roof (2 layers of shingles) down to the wood; replaced wood as necessary; full re-roof of house and flat patio roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from German Roofing
Thank you for your comments. We appreciate your business.

Pamela C.
04/2016
5.0
roofing
  + -1 more
Things really could not have gone better!
Description of Work: German Roofing removed 2 piece spanish tiles and underlayment. installed new underlayment, drip edge, valley metals et. al. as needed. Replaced bad wood as needed. Replaced tiles with existing tiles and any additional as needed. Painted any wood that was in need of it. Left the yard clean. Crew was very polite and worked very hard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Response from German Roofing
Thank you for your comments. We appreciate your business.

Lisa S.
03/2016
1.0
roofing
  + -1 more
First of all, he was late. He didn't apologize when he got there. He was actually quite rude, and acted like being there was an inconvenience for him. He went up to the roof with no tools, and came back down. I asked if he needed anything, and he ignored me! He came back down and showed me pictures, stating that I need to get an entire roof replacement, and that the necessary repairs would be well over $1000. Absolutely no work was done to "tune up" my roof. He left without giving me a receipt or any paperwork. I had two other estimates afterward, both of which stated a roof replacement was not necessary at all, and that the repairs would only be a few hundred dollars.
Description of Work: I purchased a Big Deal for a roof tune up from this company.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$149

Response from German Roofing
Hello, The estimator who went to the appointment was Manuel and he is far from rude. If you read all of our reviews on here you will see he is far from it. If she asked him a question, and he didn't answer, then I'm sure he didn't hear her. I would believe he seemed a bit on edge once he was there and had talked to her as she was very rude prior to, during, and after the appointment to both him and our office personnel. He was 23 minutes late for the appointment, but she was called ahead of time by our scheduler to let her know he would be late and she was okay with that. We took extensive photos of the roof to show that the roof needs replacement at this time. We also provided an estimate for a 100 sq ft repair and maintenance to both the tile roof and patio roof if replacement was not an option to her at this time for $1,330. The customer was very rude prior to, during, and after the appointment and called about 6 times the day after the appointment demanding her estimate immediately with the photos. She was sent the estimate the day she kept calling and she was still rude when we called her saying she didn't get the tune up done during the appointment. I confirmed with Manuel the owner and he did perform the entire tune up while he was there which consists of clearing the roof free of debris, sealing any penetrations, and securing loose tiles throughout the roof. This customer is just one of those that no matter what you do they are just unhappy people and cant accept that they need a roof and then lie and say we didn't offer them any other estimate which we did. I have included a copy of the proposal they were given for repair, and for replacement below. Once again, I wish we could add photos, as we have many photos of her roof which clearly show the roof needs replacement and there are notes on the proposals as well which indicate why the roof needs replacement. The roof is old and underlayment is bad and curling up throughout the roof. Thank you, Dianna This repair applies to @ 100 sq ft of tile roof repair by the upper roof on the east side. (See Photo) Remove and replace 3 broken tiles and re-seal the patio roof Remove and replace 3 broken tiles throughout the tile roof. Remove tile from repair area then set aside, re-install tile after repair, unless broken, then replace. Remove felt and remove and replace battens from the repair area. Remove and replace bad plywood as needed from the repair area. Install new #40 Underlayment over the tile repair area. Seal all penetrations, haul away debris, and keep yard clean. Provide year warranty against leaks over the repair area, @ 100 sq ft. Note: We recommend roof replacement at this time. The underlayment is curling up in different areas throughout the roof., and moisture is getting through. Price: Make checks payable to : German Roofing $1,380.00 Discounts: ($50.00) Tax: (Tax included in total) $0.00 Total: $1,330.00 □× This applies to the entire tile roof, @ 23 sq's, and the entire patio roof, @ 2 sq's. □× Remove tile then set aside, re-install after repair, unless broken, then replace. □× Remove felt and remove and replace battens from the entire tile roof. □× Remove rolled roofing from the entire patio roof. □× Remove and replace bad plywood as needed throughout the tile roof and the patio roof. □× Install 2 layer(s) of new #40 Underlayment over the entire tile roof. □× Install new SA-SBS Basesheet and Tan Capsheet over the entire patio roof. □× Tie the patio roof into the wall flashing, and the tile roof as needed. □× Install new 2" x 2" drip edge around the perimeter of the entire tile roof, and the patio roof. □× Install new 3 ribbed valley metals, and channel metals as needed throughout the tile roof. □× Install new L metals, roof jacks, T-Top air vents, and O'Hagin vents throughout the tile roof. □× Install new ridge and hip enclosures as needed throughout the tile roof. □× Install new bird stops as needed throughout the tile roof. □× Seal all penetrations, haul away debris, and keep yard clean. □× Provide 10 year warranty against leaks over the entire tile roof, & the entire patio roof, @ 25 sq's. WE PROPOSE hereby to furnish material and labor - complete in accordance with the above specifications, for the sum of: Payment to be made as follows: Price: Make checks payable to : German Roofing $6,980.00 Discounts: ($500.00) 50% down 50% upon completion Tax: (Tax included in total) $0.00 Total: $6,480.00

Mike G.
03/2016
3.0
roofing
  + -1 more
Not to well considering the cost. They set a few nails(12) maybe. Told me a cap was bad and I went on the roof to check and it was fine. They quoted a parapet wall sealing for another 350 and completely missed a dead valley problem that I found after doing my own check because they didn't appear to be doing much other walking on the roof. Just another angies list deal that worthless and we will never buy one again. Talk to people who live around your area, use Yelp and comm. web site. this make 3 time we use the deal buy and got bad results! BAD SERVICE EVERY TIME OR IN ONE CASE NOT AT ALL>........
Description of Work: Was suppose to be inspection and tune up.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$146

Response from German Roofing
Hello, This customer was given a the tile roof tune up during the appointment. The owner, Manuel performed this tune up himself. The tune up consists of clearing the roof free of debris, sealing any penetrations, securing any loose tiles on the roof. This is for $149. The customer was given an estimate for additional work they needed that was not covered by the tune up. The death valley tile problem was told to the customer and photos of the damaged areas were provided to the customer by email. I wish I could upload them here for everyone to see but unfortunately that is not an option in this message center. The copy of the proposal they were given is below. The customer signed the proposal on the spot and then called to say they no longer wished to have the work done and the job was cancelled. The customer was obviously happy with the tune up and the work as they signed the proposal and then scheduled the work and then at the last second cancelled. I'm not sure why they felt the need to leave us this boloney review but it is what it is. Thank you, Dianna □× This applies to tile roof maintenance as needed throughout the tile roof. B4 & after photos □× Remove and replace 3 broken tiles as needed throughout the tile roof. □× Remove and replace 1-3" hot pipe cap from the tile roof. □× Seal cracks throughout the paraphet wall by the main entrance as needed. □× Seal all penetrations, haul away debris, and keep yard clean. □× No warranty against leaks provided, maintenance only. WE PROPOSE hereby to furnish material and labor - complete in accordance with the above specifications, for the sum of: Payment to be made as follows: Price: Make checks payable to : German Roofing $380.00 Discounts: ($50.00) 50% down 50% upon completion Tax: (Tax included in total) $0.00 Total: $330.00

Nicholas S.
02/2016
2.0
roofing, roof cleaning
  + 0 more
Initial "deal" was $30 or $40, I don't remember exactly. Provider showed up, looked at the roof from the front of the house, identified the 6 tiles I wanted replaced and told me they would send me a quote. This took them about 5 minutes. Later that week I get a quote for $425 to replace the 6 tiles, or $1000 to "do it right". After negotiation they came down in price $25 to $400. On the day of service, they sent some contractors to replace the tiles. They completed service and left. I went outside to inspect the work and noticed they did not replace two of the tiles I requested to be replaced. I had to call the Provider and have them send out the contractors again for a second service.
Description of Work: Provider replaced 6 roof tiles.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$500

Response from German Roofing
Hello, The total cost the customer paid was $400, however the $400 was not just for replacing broken tiles.The initial cost of the deal is $199, not $30 or $40, which includes everything listed below in the receipt, except for replacing broken tiles and repairing the mortar joints. $201 would have covered the rest of the items we found that needed to be completed which would be to replace 8 broken tiles, not 6, and to replace mortar joints throughout the tile roof. $201 is not too much to replace 8 broken tiles, and to replace mortar joints throughout the entire tile roof. The work did not take 5 minutes, as this is a several hour job, as we take time and gas to pick up the matching tiles, and then it also takes several hours to complete the roof maintenance items that are listed in the receipt. It does occasionally happen that some broken tiles are missed, however, upon the customer contacting us we came right back out to take care of the 2 additional broken tiles that were not replaced during the appointment. We apologize we had to come back out to take care of the 2 tiles that were missed and that everything wasn't completed the first day. The customer was given the cost on a proposal. They contacted us to schedule in the work, so if they weren't happy with the price, they were more than welcome to get other estimates and complete their roofing work with a different contractor. We even gave the customer an additional $25 discount as the customer requested a discount before scheduling in the work as they felt the price was too high. I gave the discount and explained to them that there was more work listed on the proposal than just changing the broken tiles, and sent them a detailed email listing all of the items that would be completed along with the proposal again which also outlined all the work that was to be completed. The customer then scheduled in the work, so I am not sure why they are now upset with the price as the price they paid was the same as the price they were given before the work was scheduled, If they weren't happy with the price, they should have not had the work done with us. II have listed a copy of the receipt they were given for the work that was completed which details all the work that was done, along with the discounts they were given and how much they paid. □× This applies to tile roof maintenance as needed throughout the 2 piece clay tile roof. □× Clear the tile roof free of debris. □× Remove and replace 8 broken tiles from the tile roof. □× Secure loose tiles as needed throughout the tile roof. □× Repair mortar joints as needed throughout the tile roof. □× Seal all penetrations, haul away debris, and keep yard clean. □× No warranty against leaks provided, maintenance only. Price: Make checks payable to : German Roofing $600.00 Discounts: Tune up Credit + Angie Disc ($275.00) Tax: (Tax included in total) $0.00 Total: $325.00 Paid: ($325.00) Balance: $0.00 Thank you, Dianna

Dale H.
01/2016
5.0
roofing
  + -1 more
It was fine. I was kind of hoping they would make a specific repair with regards to one part of the roof but I wasn't home when they came and my wife wasn't really clear on what needed to be done. Everything they did was as advertised. They were on time, professional, just went over and above.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$149

Response from German Roofing
Thank you for your comments. We appreciate your business. Don't hesitate to contact us if you ever need anything in the future as our inspections and estimates are always free. Thank you, Dianna

Lindsey B.
01/2016
3.0
roofing
  + -1 more
I had to have a roof maintenance done in agreement with the sale of our home. I was satisfied with German Roofing being able to accommodate our needs on short notice and they did finish the job in time, however, the communication with this company requires improvement. I stated multiple times that I needed photographs of the repairs made to show proof to the buyers that the work was done. They did not take photos. When I contacted them and said that they had agreed to supply photos and did not, they responded with, "Yes we did, we just didn't send them." So I asked if they could please send them. I asked a few times with no response. They finally sent the photos, which were the photographs of 'before' pictures. Not what I had requested. We communicated via email and they were not apologetic or accommodating, but rather passed the blame to me. I ended up having to climb on a ladder myself to attempt to take the photos. I understand that I was asking them to do something that they don't normally do- although I don't think it was an unreasonable request to ask them to provide proof that the job was completed. But their attitude toward accommodating the customer was disappointing to say the least. I would not recommend.
Description of Work: roof maintenance.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$550

Response from German Roofing
I apologize there was difficulty getting you the photos. When someone calls to schedule their work, we make a note on the schedule so the workers know to take before and after photos. It is possible the guys didn't take them as this sometimes happens, however, anytime this has happened, we are quick to schedule and appointment to take the after photos for you and get you what you need. I apologize this did not go as smoothly with the photos as planned, but we wouod have been accommodating and scheduled in an appointment to get you the photos. Thank you, Dianna

John A.
01/2016
3.0
roofing
  + -1 more
Their price was semi-competitive and I decided to go with them for scheduling reasons. They were able to get to me before the 5 other roofers I had come look at the work. I didn't get the impression that they were trying to up-sell me like many of the other roofing contractors I have found on Angie's List. We were scheduled to begin work on the 18th. I had confirmed the start of the work in writing and via e-mail. Their office staff's professionalism is not consistent with what you would expect from a prudent contractor. It would appear that they have not been properly trained in how to address customers and professional decorum. It was also very difficult to get a hold of anyone there, either by phone or e-mail, especially any field level supervisor. The crews failed to arrive on the 18th. My wife stayed home all day so she could be there to meet with the crews. I spoke with Manuel, the owner of the company, and he informed that work was scheduled for the 18th. I asked him then how come his crews hadn't arrive by 4 PM that day, he said it wasn't his responsibility to know where his crews are located at. I have worked in construction as an engineer and field supervisor for over 10 years and it am shocked to hear this excuse. Crews finally did arrive the next day to complete the work on the 19th and 20th. The workmanship appears to be ok but only time will tell. I would not recommend them to any family or friends in the Valley.
Description of Work: Replaced approximately 100 sqft of asphalt shingles over a bay window, sealed roof penetrations, replaced to whirly birds, misc. roof repairs, and replaced approximately 25 ft of fascia board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$1,760

Response from German Roofing
I spoke to [Member Name Removed] myself and let him know I would contact Manuel so he could find out why the crew wasn't there yet. Manuel called him soon after to let him know that he called the crew and they told him that they would not be able to go that day. The crew did not inform us that they did not go until we called, so we did not know they never showed for the work. Manuel apologized to him for the delay and for not being able to inform him as we did not know ourselves, or we would have contacted him. We did show up the next day as discussed with [Member Name Removed] and all of the work was completed. He was very rude to each person he spoke to that day and it is untrue that Manuel told him that it isn't our responsibility to know where the crews are as it is our responsibility. The crew that was scheduled to be there that day has since been let go as this is not the first time they haven't showed up for a job and not let us know. We do sincerely apologize for the delay with the work, however do not appreciate the way our staff was talked to on the phone, by this customer as he doesn't know how to talk to people respectfully. Thank you, Dianna

Justin W.
01/2016
2.0
roofing
  + -1 more
This was a big deal purchase. They did something and sent me a report, but they never talked to me about the report that they sent so it wasn't my favorite. They were not great. They sent me a message thanking me and telling me they forwarded my request to their scheduler. I called them three times and they sent me a proposal to do work about 3 weeks later containing estimates I requested. I don't really know what they did on the roof. They were supposed to keep the yard clean, but they didn't because they threw everything in the yard. They suggested a roof replacement in one quote. I thought I was supposed to get before and after pictures, but I didn't.
Description of Work: They said they cleared my tile roof of debris and secured loose tiles.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$149

Response from German Roofing
This customer purchased a tile roof tune up which consisted on clearing the roof free of debris, securing loose tiles, sealing penetrations and included as a courtesy a full inspection and photos of any finding of the roof upon request. We were never asked for nor did we advertise before and after photos. The tune up was clearly written as upon purchase the customer prints out the paperwork for the purchase which they also read before they purchase the tune up. The customer was emailed out the proposals for the work we recommended based on the inspection. The email also says call or email us anytime if you have any questions. We also call and speak to every customer or leave a message indicating the email was sent out and if they didn't receive it to call us. The customer stated they did receive it so they did see the email that said to call or email anytime if they had any questions. I checked the email records, as I keep all of them, and we never received an email nor a phone call from this customer saying they didn't understand what work was done nor indicating there was any mess in the yard nor saying they had any questions about the proposals until 4 months later. The customer emailed me at the end of January asking for the photos we should have of his roof as photos were supposed to be included in the tune up he paid for so he could justify the work we said he needed to do on his roof. I emailed him back letting him know the scheduler would call him. We would not have any photos from 4 months ago, and we would not have taken any unless it was requested. We set up an appointment with him and went out there the same week to take photos. I personally emailed him the photos as well as a detailed report explaining what we found during the inspection and why he needed the work done to his roof. We again called him and let him know that it was emailed and that if he didn't receive it or had questions to call or email me anytime. First of all, if I had a roofing estimate and I wanted photos or more information or didn't understand something... I would ask and I wouldn't wait 4 months later to ask about photos. We went out of our way to come out and take the time to take photos and prepare a special report for this customer at our expense 4 months later and the customer still comes on here and leaves us an F review. This is the kind of customer we don't want to be associated with and are very happy we won't be servicing them in the future. It never fails to amaze me how low some people can be. Thank you, Dianna

Ray L.
01/2016
5.0
roofing
  + -1 more
What I like best about German Roofing is that they actually go onto the roof and walk around when doing their inspection. I have had other companies, as well as inspectiors (when buying/selling a home), that just do an eyeball analysis from the ground. They were able to catch several broken tiles, as well as some air vents, that needed repair. This is before I have any leaks detected in the home (a proactive, cost efficient move on my part). My only concern is that the estimates seemed a bit pricey, and there were some problems communicating with the workers during the repairs. I voiced my concerns to the company, and they were very professional in resolving my concerns with a follow up inspection. I wasn't expecting they would do this, so they really deserve some credit for this. As far as comparison shopping on the estimates for repairs, see above. Another company I contacted just looked at the roof from the ground and said everything was fine.
Description of Work: This was a coupon for a tile roof tune and inspection. Repairs were limited but reasonable for the price. As a result, I had them make additional repairs on my own home ($500), and two rental properties ($500, $700).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from German Roofing
Thank you for your comments. We appreciate your business.

Contact information

1027 E Broadway Rd, Mesa, AZ 85204

http://GERMANROOFINGAZ.COM

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
278204
Trade License Locale
Arizona
Trade License Authority
Arizona: Contractors
Trade License Expiration
04/30/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Roof Cleaning

FAQ

German Roofing is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

German Roofing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, German Roofing offers free project estimates.
No, German Roofing does not offer eco-friendly accreditations.
No, German Roofing does not offer a senior discount.
No, German Roofing does not offer emergency services.
Yes, German Roofing offers warranties.
German Roofing offers the following services: Roofing - Commercial & Residential--- Tile, metal, shakes, shingles, flat & foam roofing.
We do not work on gutters, or awnings-- but we can refer you to a couple of gutter and awning companies.

Contact information

1027 E Broadway Rd, Mesa, AZ 85204

http://GERMANROOFINGAZ.COM

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM