CRYSTAL BLUE POOL SVC

Besides pool-servicing issues, there also appear to be communication issues between Crystal Blue Pools' staff. Despite being fired the week before, a service person showed up at our pool the following week (trespassing). In response, we called Crystal Blue Pools' business number again, left a voice-mail, and sent an additional email with pictures of our neglected pool, explaining that they were fired, and why. Today, nearly a month after we fired Crystal Blue Pools, we received an invoice for additional charges for weeks that Crystal Blue Pools did not service our pool. Apparently Crystal Blue Pools does not check their email nor their voice-mail, and they certainly didn't let accounts know that we had discontinued their service. Today, after letting their phone number ring for a while, they finally picked up. We explained the whole situation AGAIN, to a person, and we were told we would be relieved of current charges due to our complaint of negligent service. We asked for this agreement in writing, but have yet to receive this. Crystal Blue Pools has NOT provided quality service in recent months, is consistently very difficult to reach at their business phone number, and has not responded to email correspondence.