
Serving Douglas, AZ and surrounding areas
In business since 1982
Free estimates
Emergency services offered
"Diagnosis of intermittent failures is difficult. Serviceman came 3 times before a definitive diagnosis. He charged only for the first visit ($79 diagnostic fee, $28 for cleaning electrical contacts.) Recommended new wiring harness. Heater worked for a couple of days and failed again. I got it started but after a while it failed again. Serviceman returned and got it working. Trouble now appeared to be in flame sensor. He cleaned it. Fine for a day or so, but then failed. This time the serviceman found that manipulating the electrical plug on the gas valve unit caused burner to go on and off. But it did stay on. At this point my thermostat failed and I installed a new one, myself. Then the heater failed again. I checked out the wiring, myself and purchased and installed a new plug. Since that failed to fix the problem, the fault was in the gas valve unit (perhaps in its half of the plug) so I called the serviceman once more and determined that replacing the unit was the only feasible (though expensive) approach since the unit was not built to be disassembled. I called the company and it ordered a new unit. Order took several days to arrive. When it did they called me and we arranged for installation. A serviceman arrived on time and did the work very quickly, charging me the agreed price and the heater has functioned well since then. The company treated me very well and was responsive; I would use their services again. The relatively high price was due to the equipment design (Trane)."











