Get matched with top heating and air conditioning pros in Evening Shade, AR

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Kramer's office called to notify us that Shawn was on his way to look over our system. He arrived in about 15 minutes and went right to work. We asked him to check the air deliver pipes in the attic and he did. We explained that the rear rooms weren't cooling as well as the front so he adjusted the unit to increase air flow to them. Shawn found a clog in the condensation line that smelled and could have caused problems in the future. He cleaned the pipes thoroughly and restructured them to be more efficient. He thoroughly cleaned the outdoor and indoor units and added some Freon. Shawn opened and outside condensation pipe, cleaned it out and added some pipes to it to make it function better. Before leaving Shawn checked the vents to make sure that we were receiving adequate circulation and he explained how we could keep the unit in top condition. He advised that after the repairs he made his next check up would be much easier and less time consuming. We were extremely impressed with Shawn and will recommend Kramer to all of our friends and neighbors."

"I knew that I was going to need very good help with this water heater replacement. The old one was 22 years old and had a lot of sediment in it. Also the location was difficult to get to. Jack sheduled the appointment to fit my schedule. Brad and Mickey arrived promptly and tackled the situation. As expected, the drain was clogged and the tank was way too heavy to lift out without draining. When using air pressure failed, they pulled out a shop vac, jerry-rigged a small hose on the end and slowly suck out enough water to allow the tank to be lifted out. They're one of the best crews I've ever had working for me. I have my mechanic, my electrician, and now I have my plumbers. I'll never use anyone else and I highly recommend them."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Amazingly, all done and working in one day, including removal of the old system. We opted for a Trane because it was rated better in Consumer Reports than the brand Jones initially recommended. Jones was happy to cooperate, which raised the price only slightly. After three months, the system is still running perfectly. The smart thermostat is easy to set and control."