"Work was done in efficent and timely manner, and they left the space neat and clean."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Have rental property Tenant had water leak was referred by friend who used Stright Forward Plumbing threw Home Advisor Jeff was a lifesaver as I live out of town he came to my property gave me a fair price replaced service line to house took my credit card by phone,My Tenant could not say enough good things about Jeff and his work, will call him again!!!"

46 year old man, spent time in residential and commercial building and on offshore oil platforms. I can handle most small to moderate repairs

"Stan is very professional and conscientious in his work. Stan replaced a tub with a shower base and surrounding wall outfit. I had purchased the faucet, drain and shower unit. Stan relaxed the valve connected new faucet and drain. He cleaned up the work site and even mopped the floor. I definitely recommend Bay City plumbing."

"Best plumber I've ever used and I will be recommending his services as he cured my problems and headaches. Thank you Sir for your service"

"Daniel Sullivan (Owner) came on a Saturday. He said he would be here at 9am and showed up at 8:30am. I was so impressed. He explained why it was clogged and the process of how he was going to take care of it. It took all of 3 minutes. I was so happy with what he charged me. Thank you Daniel Sullivan you are a true pro."

"Zoom Drain’s service was awesome! The technician was very professional, arrived on time and worked efficiently to get our problem fixed! I highly recommend Zoom Drain!"

"Excellent service ,reasonable prices quality work !"

"When they gave us the estimate, we gave them the initial deposit of $2,500. At our bank, Brian put his name above the name of the company name in different colored ink on the check. This threw up a red flag at the bank. They called us about it, telling us it would not go through. He then told us about not being able to cash it at the bank, and we wrote another for the same amount directly to Brian, thinking our bank still had the check. He told us later that he had given the first check to his brother, Andy, who cashed it immediately at another bank, so they ended up having the initial deposit and the second of three checks before they even started the job! Aside from that, they were very diligent, working almost non-stop on the replumbing project. During this period, they also asked us for a draw because of vehicle troubles, which were evident, and we gave them $100, for which they gave us a receipt. On the third day, they discovered a plaster wall that was unknown to us. They emailed us saying they could not go on without an adjustment in price ($1,000 more plus an agreement that we let them do a kitchen sink re-route to the city main sewer for $4,400. We felt that the increase was reasonable. We agreed to pay it and signed the contract for the re-route. All during this time, we had to stay in a hotel but tried to be there but out of their way when needed. During the re-route drain portion, I noted to Andy that a ceiling fan in a back bedroom was spraying water when turned on and all light bulbs placed in that fan buzzed and shorted out. He quickly offered to replace the fan, which he did that night. Earlier that day, I had to use my Shop-Vac to clean up some sheetrock dust and found soaked insulation filling the inside. I didn't tell him that day what I found, because I didn't make the connection between the two until later. He also told me that the p-trap in the guest bathroom was leaking, and he put a new p-trap on. I then told him about a kitchen sink drainage pipe that was now leaking and that we couldn't turn the dishwasher on. He performed additional work on those, and they appeared to work properly. A day after I gave him the check for the re-route, I noticed that the same p-trap in the guest bedroom was leaking, the kitchen drain was still leaking, a pipe was sticking through the wall into the entryway and a spigot on the front of the house was very wobbly and felt I couldn't put any pressure to turn it off or on. The day after that, the 4th or 5th day, I called and messaged Andy about a callback to address the problems that still needed fixing. It took a day before I got a response from him where he first said he and Brian were no longer in business together, but promised that we were "FIRST ON THE LIST" on the 21st to fix those problems. He never showed up. He ignored all phone calls and messages and has up to the date of this complaint. I then messaged Brian about coming back and fixing the items and he initially that he would but since then he has ignored all messages. I've since replaced the p-trap in the guest bedroom at my own expense, in order to get the house back together and functioning. I also had to purchase an additional $200 in materials and tools to rebuild the entryway wall where it was torn out on two sides to route pipes for the outside back spigot. I've made repeated attempts to reach both of them, both on phone and text messages, all being ignored."