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"They were amazing!"

"I am giving a C-rating, when an F is probably more appropriate, due to not great customer service and the fact that I ended up spending much more money than was necessary because of the rude woman who schedules appointments and answers the phone. They get a score of C because ultimately what I asked the electricians to do, they did. I am writing this to make sure anyone who considers this company is well aware of the issues. The electricians were good, but there were problems with the job that I have outlined below. The job: I had two ceiling fans I wanted replaced. I bought two new ones and the electricians did install them and haul out the old fans. The job was completed satisfactorily. History. About two or three weeks ago I started detecting a burning smell coming from one fan when the light was on. I searched Angie’s List for an electrician and chose MightyBee. The woman who answers the phone is rude. I told her the problem and she couldn’t get me off the phone fast enough. She said it was more expensive to find replacement parts than to just buy a new fan. It was clear she didn’t want the job. I am moving, I’m in a time crunch, and I finally decided it would be easier to just buy new fans than to try to find someone who could fix the one with the burning smell. I have a sort of master suite setup with two fans, so they have to match. Replacing just one fan was not an option. The fans I had are no longer produced. I did not intend to call MightyBee again, but I did accidentally. Same rude woman who answered the phone the first time I called. I have no idea what is up with this person. It’s like calling to schedule an appointment just ruins her day. Anyway, I went ahead and scheduled. Same reason as before. Time crunch. MightyBee has this A rating and I figured: how bad can it be? Day of appointment. This is a REALLY, really low-tech company. No appointment reminders, no text messages, no emails, no call ahead to let you know they’re coming. I got an appointment window and that was it. Next thing I know, the guys are at my door. It’s snowy, dirty and mucky outside from a recent heavy snowstorm. They came in, shoes CAKED with ice and dirt. They walked onto my clean hardwood floors without even enquiring if it was okay first. I asked if they had shoe covers. No. I have white carpet upstairs where the fans are, and the carpet had JUST been cleaned. They did remove their shoes, which is fine, but it was inconvenient for them since they had to keep going outside to the truck. Why would any company who does work in people’s homes not provide shoe covers? Unbelievable. As I said, this company is really low tech. While working on the ceiling fans, they spread the parts out on my clean white carpet, including the old dusty fans. No drop cloth. This really bugged me, but the carpet survived, so all’s well that ends well, I guess. Turns out, the burning smell wasn’t the fan at all. Wasn’t electrical. It was the transformer for the remote control for the fan I’d installed years ago, and the transformer had malfunctioned or burned out. This is an add-on part, not part of the fan. If they had come out in the first place to take a look, all they had to do was remove the remote-control transformer and install a new one. That was the only problem with the fan. Basically, the rude woman on the phone cost me $800. The cost of 2 new fans and the installation. If the two electricians had not been nice and done a good job installing the fans, I would have given the company an F because of the rude woman who answers the phone and the fact that she doesn’t give two hoots about helping you with your problem. The electricians are fine. Very nice. Good at what they do. Really accommodating guys. For them, the company gets a C."

"Perfect- very commutative, well priced, on time, and did a quality job"

"Rich is awesome. He fixed our home telephone land line that other contractors failed to do. I would strongly suggest hiring Rich!!"

"Mike did a fantastic job. He was very flexible with schedule changes. I highly recommend. I would hire him again."

"immediate response was very helpful. would use again."

"David was outstanding. Great customer service. Very fast response. They came the same day they called me. I will use them for everything."

"W"

"I really enjoyed the work by these Networking/Ethernet folks. A different provider had quoted me an $800-1000 project and said I needed Cat 6 cabling for ethernet, when really my existing Cat 5E was fine. All it took was ~$100 and one hour for parts and labor and I now have ethernet ports in every room that support Gigabit speed. Thanks again! Couldn't be happier with this."

"They did an excellent job and I’m really happy."