How to Find the Best Housekeeper: 8 Steps to Success

Hiring a home cleaning service is a great way to free up some of your time and keep your home pristine. To find the right house cleaner, you can search online or get referrals from friends, but you’ll also want to make sure the cleaner is reputable, aligns with your schedule, and offers the services your home needs. Here are eight tips to find a housekeeper you won’t want to live without.

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1. Determine How Often You Need Cleaning 

Before you start your search for a housekeeper, establish how often you want them to come in. There are three levels of house cleaning frequency:

• One-Time House Cleaner: You may hire a one-time service before moving or once a year to refresh your space. You can also hire a one-time cleaning if your home needs a deep clean before you hire a more regular housekeeper.

• Regularly Scheduled Housekeeper: A regular housekeeper can come daily, weekly, biweekly, or monthly for light cleanings. This includes dusting surfaces, tidying, dishwashing, sweeping, vacuuming, mopping, trash removal, and changing linens.

• Live-In Housekeeper: A live-in housekeeper works full-time for you and receives living quarters in the home or within a separate structure on the property. Some families even pay live-in housekeepers to take care of children.

2. Decide If You Want an Independent Cleaner or a Home Cleaning Company 

Many house cleaning businesses are simply individual housekeepers operating as sole proprietors, while others are larger companies that hire multiple housekeepers as employees. When deciding whether to hire a cleaning company vs. an individual, consider these pros and cons of each. 

Independent House Cleaner

Individuals tend to charge less than larger companies because they have less overhead. They may also offer more flexible, customized services. You’ll develop a more personal relationship with them the longer they work for you.

However, they may not be bonded and insured, or they may have minimal coverage. This means they may not be liable to cover the cost if they damage something or get hurt on the job. Mitigate your risk by getting an agreement in writing before they start working for you.

Home Cleaning Company

Cleaning companies hire multiple professionals as employees to offer a standard set of services. They may send a team of housekeepers to a home to increase efficiency. Because they have many employees, they can offer more reliable service without lapses due to sickness or time off. They also tend to have a formally vetted staff with licensing and insurance.

The tradeoff is in price and flexibility. Higher overhead translates to higher costs, and standard procedures mean there’s less room to negotiate add-on services or reschedule cleaning at the last minute. The service may feel less personal with so many different faces, though some homeowners prefer that.

3. Search Online

Looking for a housekeeper online is one of the easiest ways to find help, and most services offer bookings online. 

Sites like Angi make the process simple by allowing you to browse reviews, compare quotes, and book services directly through the platform. On Angi, you can search for house cleaners in your area, inquire about their specific services, and see the cleaner’s ratings.

4. Get Referrals and Check Out Reviews

Another way to start looking for a great housekeeper is by asking your family, friends, neighbors, and others you trust for recommendations and referrals.

You can also read reviews using online resources like Angi. Once you search Angi’s database of top-rated house cleaners, you’ll see ratings and reviews from other homeowners, so you can verify that the house cleaner is reputable.

5. Interview the Service or Cleaner

Ideally, it's best to chat with the individual who will clean your house. But with larger cleaning companies, you’ll likely talk with a representative who handles new clients. No matter which path you choose, prepare a list of questions to ask a house cleaner:

• How many years of experience do you have cleaning homes?

• Who is responsible for the cleaning supplies?

• What type of cleaning supplies are used?

• What guarantees do you offer, and are you insured?

• What are your rates?

• Do you charge hourly or by service? If hourly, what can you usually accomplish in three hours?

• Do you offer weekly, bi-weekly, and monthly services?

• What days and times do you have open in your schedule for our home? 

• What are your terms of service? (i.e. rules or fees for changing and canceling services)

• Do you have references of other clients I can talk to?

• Will it be one cleaner or several who come to the home? Will it be the same crew each time?

• In addition to regular cleanings, do you offer one-off services like a deep spring clean or an extra session before a special event like a party?

• What extra services do you offer?

6. Ask for a Background Check and Verify Liabilities

Your house cleaner will have access to your personal space and be near your family, so ensure they are trustworthy and responsible. Ask if the cleaning company does background checks on their employees and if the service maintains liability insurance. Go over details about liabilities such as damaged items or an on-site injury, and get the agreement in writing, if possible.

In most cases, a residential housekeeper doesn’t need to have a specific license to become a housekeeper.

7. Define Tasks and Create an Agreement

Once you've decided on a cleaning service, outline the details of your arrangement. If you’re working with a cleaning company, you may wish to define this in a contract. If it’s an individual cleaner, you might feel comfortable without an official agreement.

Some things to include in the agreement are:

• Frequency of cleanings

• What services will be provided

• Price, either flat rate or by the hour

• Which rooms, floors, and items will be cleaned

• Notes for anything that needs to be handled in a certain way, such as keepsake dishes to dust

Knowing what to do before your house cleaner arrives helps maximize their time and ensure they're comfortable in your home. That’s why we recommend sticking around during the first few house cleanings to answer any questions during the service.

Most house cleaning services need a couple of weeks’ notice before their first visit, so get on their calendar sooner than later—especially if you need help cleaning and organizing during the holiday season.

8. Consider a Trial Period with the House Cleaner

Once you've interviewed a few candidates and found one you like, you don't have to commit fully right away. Instead, ask if they'll offer a paid trial period of two to four weeks. This gives the house cleaner a fair chance to get used to your specific expectations and adjust accordingly.

 As the trial period ends, assess their capabilities and determine whether they're right for the job. If you're still unsatisfied after several visits with clear expectations, you're free to end the relationship and continue your search. There's no risk for you, and the house cleaner still gets paid for their time.

How Much Does It Cost To Hire A House Cleaner?

Hiring a house cleaner costs anywhere from $120 to $235 per visit, depending on where you live and the size and condition of your home. Homeowners typically spend between $30 to $50 per hour on a cleaner, though deeper cleans and one-time visits may cost more, such as the cost of move-out cleaning services.

It’s also worth bearing in mind that the number of people and pets in your household can factor into cleaning costs. Make sure you’re upfront about these details with the cleaner beforehand. 

What to Expect Once You Hire a Housekeeper

Once you’ve found the right house cleaner for your needs, they’ll typically conduct an initial assessment of your home to understand your space, cleaning preferences, and any specific areas that need special attention. It’s a great time to chat about things like what cleaning products you prefer and what you’d like the house cleaner to focus on.

After the first cleaning session, you can share your thoughts on what the cleaner nailed and what needs more attention in the future. Open communication and being open to the house cleaner’s suggestions help you maintain a trusting relationship and enjoy a clean home.