Overall, the work went very well. It began within days of its scheduled start time with demolition. The crew did their best to keep the rest of the house free of dust and debris. Our kitchen remodel was fairly simple, staying within the footprint of the existing kitchen-dining room areas, but removing the wall that used to separate them. The carpenters worked quickly to reinforce our subfloor by sistering the existing joists, building up the kitchen island and new walls to create the powder room; plumbers installed their pipes and fixtures fairly quickly. Of all the work done, the electrical work seemed least organized and professional. Gang boxes were installed in obviously wrong places, wiring had to be redone several times as it didn't go to the right places. The electrician Lofft put on our job had to come back again and again to fix his own work. In an otherwise solid job, I felt electrical was the weakest performer. It was needlessly time consuming and frustrating. Once the electrical work was done and the drywall went up, the cabinet installation could proceed. On the whole, this went well, but there were a few mistakes made, which I attribute to some of the crew members being less experienced than others. These mistakes -- hanging certain cabinets upside down, at the wrong height from the counter, incorrectly installing molding, were, for the most part, reversible, but time consuming. The good news, and this is I think Lofft's strength, is that all mistakes were fully acknowledged, never defensively, and Lofft sent crew back again and again until we were happy with the fixes. We've done various jobs around the house over the years with various contractors, and I would say that mistakes, construction surprises ( in an old house ) are inevitable. We were happy that Lofft always patiently was willing to make the fixes, without trying to tack on additional costs. Our granite countertops were farmed out to a subcontractor Lofft had previous experience with. In retrospect I don't think I got any better deal on this piece of the remodel than I would have had I gone through a major, big-box retailer like Lowe's. The cost was almost exactly the same, and the installation was not perfect. Despite measuring extensively, the granite contractor did not cut the backsplash correctly ( and never mentioned his mistake ). Painting and finish work was all fine. Lofft's work on our second project: refinishing floors and installing a new metal roof while integrating existing skylights went smoothly and I am happy with the work. On the whole, I am happy with Lofft's work. By comparison with the 4-5 other estimates we obtained, they were very reasonably priced, performed the work without any major problems, and we are happy with the results. The main manager/owner, Alex, is first-rate, responsive, patient, smart. Where we had the few problems mentioned above, he stayed in touch with us until we were happy, listening to our concerns, checking in regularly, making us feel that he wouldn't be happy until we were happy. That gave us great confidence, and made the experience a good one. Ultimately, the final product is one we are happy to have.