BIG HUHNKS EXCAVATION

When a company says that they are "going to make it right" to me that means that the customer is happy with the service provided. We contracted Big Huhnks to install a new septic system in our front yard at my 78-year-old mother's cabin. Not the ideal place for a septic, but when it is your only option you go with it. When they installed the system I was told by both one of the owners and the crew chief that there would be some settling over the winter, but not to worry they would come back and "make it right". They were right, there was significant settling around the tank, but in addition the end of the leach field was exposed as it had only had a couple of inches of dirt laid over it and there was a smell of sewage coming from one of the lids. When I called to have them "make it right" my calls were not returned. Only when I got someone directly on the phone would someone speak to me. Then I was told that they were very busy and could only try to squeeze me in. Several weeks passed and I once again had to call several times before getting a person to talk to. I was told that the owner had looked at it (we never saw him) and felt it "wasn't too bad". When I explained that it was not right, that this is our front yard and it should look and smell right as they had said it would I was told that this is the way all septic systems are. Eventually I had to drive an hour and a half to their office to get an answer as to when they would fix it. Their reply: For $845 they would come fix it when they could fit it in to their schedule. When I explained that this was not what I was told would happen, that it was not completed to our satisfaction. She said would follow up with the owner and she was sure they would, you guessed it, "make it right". When the follow up came the owner couldn't even return my call, he had his secretary return the call to a phone she knew I would not be using at the time?horrible customer service. Why should we have to give them more money to "make something right" that they had promised would be right? I would never recommend this company for any service as I can't imagine they are any more enthusiastic, forthcoming or honorable than they were with my 78-year-old mother.