Sonny's RVs

I’m all about supporting businesses in Casper but when they treat their customers like this I will not return to do business. I would rather pull my camper back to Cheyenne then receive local service from Sonnys a THIRD time. If you come here for service take photos & a video of your entire camper before you leave it. I didn’t and that was one mistake. I brought my camper to Sonnys to have them fix hail damage. The first time i took it in i told the service writer if they found any damage other then what was on the list to fix it. Simple, right? Two months later we go back to pick it up. We took it home and as soon as we parked it we started noticing hail damages that were not fixed yet they were made aware of upon us dropping the camper off and were very visually obvious. So I called Sonnys again and made an appointment to have it brought back in. I even took photos of everything that needed fixed. When we got there I went in and talked to the new service writer, Brian Foote and showed him the photos. I asked him if he wanted to go over the camper with us in person to make sure he got everything this round and he declined. So we left and a couple days later I get a call from Brian about some pricing and he tells me the camper is also ready for pickup. So we go back out there and have the forklift driver bring our camper up so we can look it over to make sure everything is fixed. It wasn’t. There was so much stuff that was missed. So Brian sends the service tech out with me to go over what else was missed. The service tech tells me half the stuff i point out isn’t even on the worksheet. As i am finishing up things with the service tech I noticed that our ladder is bent. I bring it to Brian’s attention to which he and the other service writer, Jeff both laughed and say, “yea it probably won’t be the first or last time that happens here”. Real professional. Couple days later I call in to see if they found the videos of my camper from when we brought it in. Brian found the 2nd video and said there was no video of when we first brought it here so there’s nothing they can do about the ladder. I know my ladder wasn’t bent because I take extremely good care of my camper. You can tell the ladder was backed into something. I finally got to pick my camper up today and i go and look it over and there is STILL one thing that was missed. I was also surprised by the fact that when we picked it up no one came out to go over it with us, to help us hook it up, etc. As a customer I spent over $3000 here and my overall experience with their service was absolutely terrible and unprofessional and i will not be back.

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Sonny's RV will screw you over if given the opperitunity. I put a down payment on a 2001 toyhauler after they accepted my offer. A two days after taking my deposit they called my husband and told him they couldnt sell us the trailer because it was full of mold and they just had to call it a total loss! The cynical person that I am thought yeah right! So I asked a friend of my to look up this toyhauler on their website and asked if she would in inquior about this toyhauler. She did and they wanted to sell her this same toyhauler that they just told my husband earlier that it was a total loss? My husband got on the phone with the "owner" who was yelling he was vulgar he cussed over the phone and threatened kick my husbands a** he was just down right rude! And then said he didn't have to refund my deposit! It took over a week for the money to show back up in my account after I had contacted the BBB of Wyoming, which did help a whole lot because they considered this problem solved simply because they refunded my money. I feel they are very dishonest and have bad business practices and do not recommend them.