FIRESIDE Total Indoor Comfort

The technician arrived on time. He removed his shoes when he entered the house (much appreciated) and went right to work. He explained what he was doing and made sure I understood how the furnace worked. When his inspection and testing were complete, he cleaned the entire area around the furnace. He discussed furnace filter types and pointed out several things I was unaware of. He was very polite and respectful. I would call them again.

Buyer Beware!! If you are looking to purchase a new heating and cooling system, we would advise you DO NOT buy from Fireside Total Indoor Comfort. This company does not honor their warranties or guarantees, lies, does not return phone calls and does not hire qualified technicians. We have had nothing but trouble with them since they first stepped foot into our home. We have had many issues, but the most recent and main complaint is the brand new thermostat that came with our system has gone out THREE times since we purchased it. Every time it has gone out, we have had to make many phone calls and messages to Fireside. No one ever returns your calls. We were told when we made our purchase that they had 24/7 emergency service. On two of these occasions, the thermostat/furnace went out in the middle of the night. No one answered their "emergency number," even after we left several messages. The most recent episode was December 2016. This was the THIRD time the thermostat/furnace quit working! We had been away all day and came home to a house with no heat. It was very cold and stormy out that night and we were freezing. We tried calling their "emergency number" and their office several times and left several messages to call us back ASAP. It was obvious no one was going to us back and we were freezing, so we contacted another company to see if they could come take a look. They answered their phone immediately and were at our home within 30 minutes. They immediately noticed the problem. They said whoever (Fireside) installed this thermostat had wired it wrong and it was extremely hot! He said he was surprised we did not come home to a fire! Luckily, we still had the thermostat from our old furnace so they hooked that up for us to get us by until Fireside contacted us. This happened in December 2016 and it is now May 25, 2017 and Fireside has made no effort to contact us to resolve this issue. Take note, we also found out the technician from Fireside that wired it wrong was also a new employee and had not yet completed his training. He did not act like he knew what he was doing and he had no one supervising him. Since Fireside would not return our calls, we filed a complaint with the Better Business Bureau in January 2017. Fireside rejected the complaint and made no offer to settle this. It even went as far as taking them to arbitration and they refused arbitration! You would think they would to something about it to help protect their business rating but apparently they do not care about it or their customers! Fireside refuses to replace this thermostat that we have a ten year warranty on because they said we had someone else work on it. The other company did not do any work on it. All they did was hook our old thermostat back up so we could have some heat. We would not have called the other company if Fireside would have returned our many phone calls! What are we supposed to do? Sit in our house and freeze along with our pipes? We even have phone records showing we placed these calls and left messages. We are supposed to be covered for 10 years on parts and labor. All we were asking for was a replacement thermostat. We can't even fully use our full system because the humidifier that came with it will not work with our old thermostat. Our home almost burnt down from this careless mistake and Fireside won't even do anything to rectify this! We are easy going people and usually never complain, but after this nightmare, feel we need to warn others. We will NEVER deal with Fireside again and will make sure to tell all we know to do the same. We would not wish dealing with this company even to our worst enemy. Also, one more note. The other company that came to help us, found out how much we had paid for our system and said we were way overcharged. He said we should not have paid more than 10,000.00 and we paid 20,000.

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