FIRESIDE Total Indoor Comfort

The technician arrived on time. He removed his shoes when he entered the house (much appreciated) and went right to work. He explained what he was doing and made sure I understood how the furnace worked. When his inspection and testing were complete, he cleaned the entire area around the furnace. He discussed furnace filter types and pointed out several things I was unaware of. He was very polite and respectful. I would call them again.

Buyer Beware!! If you are looking to purchase a new heating and cooling system, we would advise you DO NOT buy from Fireside Total Indoor Comfort. This company does not honor their warranties or guarantees, lies, does not return phone calls and does not hire qualified technicians. We have had nothing but trouble with them since they first stepped foot into our home. We have had many issues, but the most recent and main complaint is the brand new thermostat that came with our system has gone out THREE times since we purchased it. Every time it has gone out, we have had to make many phone calls and messages to Fireside. No one ever returns your calls. We were told when we made our purchase that they had 24/7 emergency service. On two of these occasions, the thermostat/furnace went out in the middle of the night. No one answered their "emergency number," even after we left several messages. The most recent episode was December 2016. This was the THIRD time the thermostat/furnace quit working! We had been away all day and came home to a house with no heat. It was very cold and stormy out that night and we were freezing. We tried calling their "emergency number" and their office several times and left several messages to call us back ASAP. It was obvious no one was going to us back and we were freezing, so we contacted another company to see if they could come take a look. They answered their phone immediately and were at our home within 30 minutes. They immediately noticed the problem. They said whoever (Fireside) installed this thermostat had wired it wrong and it was extremely hot! He said he was surprised we did not come home to a fire! Luckily, we still had the thermostat from our old furnace so they hooked that up for us to get us by until Fireside contacted us. This happened in December 2016 and it is now May 25, 2017 and Fireside has made no effort to contact us to resolve this issue. Take note, we also found out the technician from Fireside that wired it wrong was also a new employee and had not yet completed his training. He did not act like he knew what he was doing and he had no one supervising him. Since Fireside would not return our calls, we filed a complaint with the Better Business Bureau in January 2017. Fireside rejected the complaint and made no offer to settle this. It even went as far as taking them to arbitration and they refused arbitration! You would think they would to something about it to help protect their business rating but apparently they do not care about it or their customers! Fireside refuses to replace this thermostat that we have a ten year warranty on because they said we had someone else work on it. The other company did not do any work on it. All they did was hook our old thermostat back up so we could have some heat. We would not have called the other company if Fireside would have returned our many phone calls! What are we supposed to do? Sit in our house and freeze along with our pipes? We even have phone records showing we placed these calls and left messages. We are supposed to be covered for 10 years on parts and labor. All we were asking for was a replacement thermostat. We can't even fully use our full system because the humidifier that came with it will not work with our old thermostat. Our home almost burnt down from this careless mistake and Fireside won't even do anything to rectify this! We are easy going people and usually never complain, but after this nightmare, feel we need to warn others. We will NEVER deal with Fireside again and will make sure to tell all we know to do the same. We would not wish dealing with this company even to our worst enemy. Also, one more note. The other company that came to help us, found out how much we had paid for our system and said we were way overcharged. He said we should not have paid more than 10,000.00 and we paid 20,000.

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I got stood up the first day, these things happen but I wan't told until 5 hours after they were scheduled to arrive. Our second scheduled attempt went well. The technicians showed up, were very professional and did a good job. They were willing to answer questions, just what I was hoping for. Communication with fireside became very poor the day I signed the contract. Before that day I could get someone on the phone every time I called. After that it would be days before my phone calls were answered. When the job was done the second half of their payment became due. Nothing was communicated to me as to how they wanted payment, I supposed they would bill or at least call. After several days of my phone calls with no response their collections guy came pounding on my door. I have mailed the remainder of the money but was left very unimpressed with the administrative side of their operation. Overall the work done was satisfactory, the sales pitch was strong but the planning and communications couldn't have been much worse.

Electrical work done as agreed. Gas line leaked and it took several trips to get it fixed.

I had been out of town for a few days and came home on a Sunday afternoon to a minor disaster... ."smelly" water on my basement floor. Not wanting to mess with a phone service, and weekend "run-around" I was hesitant to make the call to the plumber. Much to my surprise, I was answered by an actual on-call technician. I explained my situation, and he came within the hour, entered my home (in booties to keep my carpet clean:-) and had my disaster diagnosed within minutes. He unplugged the drain, cleaned up the flood, and eased my anxiety! Because the flood was next to my furnace, he asked for permission to check my furnace and secure my safety before leaving my home. I agreed and am so glad I did. He found that my furnace was leaking harmful carbon monoxide, and needed to be shut off immediately.

Following the original service call, Fireside came back the next day, and priced a safe and efficient system that was right for me and my home. The up front pricing made me feel in control of the situation and completely comfortable making this decision.
They came back the next day and had my new furnace system installed and running within the day. I have never been treated so respectfully and honestly. Their professionalism was outstanding!

I always recommend Fireside to all of my family and friends. If you are looking for an honest, respectful business to trust your home and family with, they are a top notch company!

The serviceman was running a bit late, but he gave me a call and let me know that.
When he entered the house, he immediately put on plastic shoe coverings (and yes, whenever he went outside, he took them off).
He went straight to work and kept me posted on what he was doing since I had friends over while he was there. He explained to me what had probably happened with the pilot light and how to make sure to keep it on. Then he checked the carbon monoxide levels and was off.
I felt Fireside was very professional in their interaction with me and my friends. He did a great job answering all my questions and taking care of things.

The job went very well. There was a week delay due to the power company being unable to support Dwayne's schedule.
I had asked for the bid last winter when I had fireside fix another problem.
Although the work was not performed for 6 months, the original estimate was honored.
I plan to use fireside for all my remodeling or construction tasks in the future.

These guys came in with shoe covers on thier boots, used tool mats, all thier pricing is up front. A Class act!