Safelite AutoGlass

They did a good job installing the glass however they did a poor job of cleaning up the broken pieces of glass after the installation. There was still a fair amount of glass in the seats, floor and on the dashboard. I actually found the first piece by cutting myself on it putting on my seat belt. I understand they were very busy from hail damaged vehicles but I think they could have easily done a better job of vacuuming out the broken glass fragments.

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Whatever they did to fix it didnt work

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This was not a good experience. I have used Safelite for many years and always was impressed by their professionalism and work involved. On this particular occasion after the technician had repaired my chip in the windshield, I complimented him on the almost invisibility of the chip from the outside. It was not until I got in my vehicle that I noticed a significant line coming from both sides of the chip. This would be about 1 inch on both sides. I immediately called the technician and asked what had happened and more importantly when I had complimented him on the work he did not inform me of the problem on the inside. He advised me that he was sorry that he did not mention this, but the cracks would not get any bigger. Over the next few weeks the cracks did get bigger and stretched from one end of my windshield to the other. I called Safelite and was advised that there was nothing that they could do to resolve this problem as glass was very temperamental. I had asked for a replacement windshield as this was in order due to the severity of my full length crack. It was not until Angie's list intervened for me did Safelite refund the payment on the chip repair to my insurance group. I had contacted Safelite previously and felt that not until Angie's List was involved did I see a result.

Our car developed a crack in the front windshield that worsened over a couple days. Safelite came to our house and replaced it within an hour, once we had set-up the appt. The extra $25 for home-service was worth it. Going through USAA (who has our car insurance) made it almost $100 cheaper than the dealer's quote for the same company.

My son's car window was shot out with a BB gun. Safelite got us in next day and had all service done within 4 hours. They even cleaned all his other windows. The employees are professional and they did an excellent job on his new window, even putting it back on track so he could roll it up and down

High Pressure Sales tactics from the word go. called for a quote for a windshield crack repair. I asked for a simple crack repair quote, and they started by insisting I give them my name and vehicle information to set up an appointment and that they need that before they can quote. I said all I need is a quote to decide if I want to do business. They repeatedly wanted my name before moving forward. After 3 times when it became evident they had no intention of giving me a quote without trying to get all my information and setting up an appointment. I hung up. I called two other shops in the area (local businesses, not national chains) and they gave me the quote as soon as I asked for it, how hard can that be? There is a reason they want your information first, to try and get you to commit first. If they were honest and cared about customer service they would be happy to answer the customers questions first.