"While we understand and appreciate Ms. [Member Name Removed]’s dissatisfaction with the services provided by Q Lawn, we maintain that the sprinkler work was performed in accordance with the proposal, the work was of good quality, and that any ongoing issues with the sprinkler system are not due to faulty work, but are a result of water pressure issues in the home (which Q Lawn bears no responsibility for). Q Lawn made every reasonable attempt to satisfy and rectify Ms. [Member Name Removed]’s complaints, however, the disagreement as to the source of the sprinkler problems is what now forms the underlying basis for her complaint. Q Lawn has attempted to explain the water pressure issue to Ms. [Member Name Removed], has demonstrated to her that hooking directly to the well would alleviate the water pressure issue, and has even offered to hook a backflow to her well (at no additional charge) so the sprinklers would have enough water pressure to run. However, after these multiple attempts to satisfy Ms. [Member Name Removed]’s complaints, her belief that Q Lawn is somehow at fault or its work was faulty remains unchanged. Q Lawn is genuinely sympathetic to Mr. [Member Name Removed]’s unhappiness, but any offer to address her dissatisfaction has been met with false accusations, negative reviews across multiple platforms, and now her unsupported accusations against Q Lawn to the BBB. Q Lawn prides itself on the reputation and customer base it has built across Cheyenne and as a local small business, it always strives to make sure its customers are satisfied with its work. Based on the numerous reviews on a variety of other businesses, it is evident that Ms. [Member Name Removed] is perpetually dissatisfied with nearly every business she interacts with. It is unfortunate and disheartening that this is also her experience with Q Lawn, but it has become impossible and impractical to satisfy Ms. [Member Name Removed]’s continued and unsupported complaints with the company. [Link Removed]"