BIG O TIRES

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I know the owner personally and they do a stand up job. They are very professional and provide service you can trust.

We went in not knowing what was wrong with our car, it was making a grinding noise when we made turns. They pulled off the tires which were bald to the threads and replaced them. They looked at one side of the cars brakes (very common practice because it is extremely unusual that a car's brakes would wear differently on one side than the other) and they were in good condition so we just did the tires. After we left it was still grinding so we drive right back. We didn't have to wait in line again. They took the car for a drive to hear the noise and pinpoint is location. Come to find out, my car strangely wore down one break only. They replaced the two sets so they would be even and gave us a pretty good discount for having missed it the first time.

Brought the car in to have four tires mounted and balanced.
The front counter staff was professional and quick to respond
in getting the car in the service bay.
The tires seemed to be correctly balanced, however they left
one lug nut and valve stem cap off. When I went back to get the lug nut
installed, they had to order one from Cowboy Dodge to replace it. I had
to drive across town to pick up the wheel stud and lug nut, which of course was
the wrong one. A week later and another trip to the dealer necessitating an
hour off from work, and I had the correct lug nut.
Glad the tire didn’t fall off running around town trying to
correct their mistake. I did check the other wheels to make sure they had
actually tightened them. One never knows with evidence of sloppy mechanical
work.

They did a good job. They did exactly what they said they are going to do.

It always goes great. someday they are a little too busy. Worth the wait.

I had to get a tire replaced for my jeep. The service went by hassle free. I put my car into storage for seven months while I was on a deployment, and had a flat when I returned. When I went to change the tire, I found they put on two of the wrong size nuts. After bumming a ride to the store, I argued with the manager for a good ten minutes that they should supply me with the propper tools, since they were the ones that made the mistake. The manager acted insulted, but eventually gave me the right size socket. Since the repair was on a warrenty tire, it was free, but they still quoted me on a brake repair they said I desparatly needed. The repair I dissproved when I went to a second opinion at another garage.