B & W GLASS INC

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I've used Band W Glass many many times over the years and they always do a great job.

Let me start out by saying I was eager to use B and W Glass since they are a and quot;local, family ownedand quot; business, and I prefer to keep my business local.
My home is 1 year old and no longer covered under the builder's warranty. So when I realized that a picture window that was installed was not draining water I asked the builder for the window warranty, in which they referred me to B and W Glass. I called B and W Glass for assistance; they asked me to call one of the installers on is cell, which I did. He promptly called me back and we discussed what was happening (or not) with the window and then scheduled to come out later the same week. The day of our appointment, this gentlemen called to ask what the reason was he was coming out to look at the window. I once again reminded him. He then showed up with another man 10 minutes after our scheduled time. They both seemed nice and promptly went to work on the issue. As I stood behind them, I saw the younger man gesture that he had drilled incorrectly through the window. Yeah, I guess that's one way to make it drain! With water in the window well and the area wet, the older gentlemen that I had been speaking with told me they would need to come back to fix the hole they made and re-punch another weep hole in the window. Honestly, I didn't think it was that big of a deal, so I concurred, Before they left, another appointment was scheduled.

Flash forward: Our appointment was today at 4:30 PM. I rushed home from work to meet someone. It is now 6:45 PM and no one has shown up or called. I waited 25 minutes and called the cell number given to me previously, no answer so I left a message. At 5:25 I called the store not expecting someone to answer--a man did. I explained my situation and was told that the person I was speaking of went home for the evening and and quot;if you can't get him on his cell phone then there's no way I can!' Really? Is that how customer service is shown in America now?! WOW, I was stunned. I then asked if he could leave a message, at which point he transferred me to a voice mail.

I WILL NOT use this company in the future and am going to solicit the window manufacturer to see if they will allow another company to uphold any warranty work in the future. I'm doubtful, but hopeful..

UPDATE: The gentleman did call the next day, apologized that he forgot to put my appointment on his calendar. I scheduled for the same day, but when I could do it. He didn't show up but sent someone else.